AI strategies, presentation given by Siim Sikkut. Second webinar: Challenges and opportunities of artificial intelligence in service delivery. SIGMA Webinar series on service design and delivery in the Western Balkan region in 2023.

2. ESTONIA
STRATEGY TOWARDS AI-POWERED
GOVERNMENT
www.digitalnation.eu

3. CONTEXT: STARTING FROM SCRATCH
www.digitalnation.eu
National AI strategy
(July 2019):
• Building base capacity
• Government as lead user
• Existing + new measures
• Two-year timeframe

4. Cyber incidents detection from X-Road traffic
www.digitalnation.eu

5. Agriculture – satellite
image analysis
- Detection of cutting hay
- No need for on-site inspections

6. Unemployment insurance fund
Long-term unemployment risk
©
Annika
Haas

7. HANS
Speech
Recognition
in
Parlament

9. WHAT WORKED:
www.digitalnation.eu
1) Practical use cases: value
2) Systematic support to agencies
3) Platforms: reusable components

10. Tagger
Customer call
analysis
Video and image
recognition
Chatbot Voice recognition
Translation
Textual analysis
Process analysis
Speech synthesis
Customer contact
classifier
Spell corrector Abstract maker
Anonymization
toolkit
Govt-as-platform in AI: core components for reuse

11. Components free for all
www.digitalnation.eu

12. WHAT WORKED:
www.digitalnation.eu
1) Practical use cases: value
2) Systematic support to agencies
3) Platforms: reusable components
4) “PPP”: partnerships & open innovation
5) Push for data governance

13. Bold aims:
+ By 2022: 100+ use cases live or in works,
by 40+ agencies
+ #Bürokratt: radically changing digital
public service experience for people
Government to be AI-powered
(national digital agenda priority)

14. www.digitalnation.eu

15. #bürokratt in a nutshell
#bürokratt is the vision of how digital public
services should work in the age of artificial
intelligence (AI)
All government services and
information available via virtual
assistants:
• by voice
• in Estonian language (+ more)
• in any most common device
• proactively

16. HOW CAN DIGITAL NATION HELP?
www.digitalnation.eu
Expert mission
Quick assessment
of govt AI
readiness
High-level
recommendations:
for kickstarting +
use-cases
Sharing sessions
of good practices
Strategy / roadmap crafting
& delivery
Vision and
practical roadmap
to start / increase
AI uptake
Practical use-case
priorities +
building enabling
factors
Governance and
change
management to
ensure delivery
Design and
launch of
strategic
initiatives
Acceleration programme
Ideation and
awareness across
agencies
Developing
promising ideas
into POCs
Help with RFP
preparations
Experts-in-residence
Ongoing mentoring by practitioners for
strategy delivery / governance /
AI use-case and application development