This year, SMRT commemorates 30 years of our MRT operations. Even as we charge ahead with our engineering, maintenance and operations, we are mindful of our commitment to society, and to work with our partners to lend a helping hand to those in need. As part of our 30 Years of Giving, we are pleased to unveil our Gift of Mobility Fund, pledging $30 million in cash and kind to aid those with mobility needs in our community. Learn more about our corporate social responsibility (CSR) efforts, and what else is on the horizon as SMRT takes CSR to the next level.

1. COMMEMORATING
OF GIVING
Updated as at: 29 August 2017

2. 2
30 Years Ago… Where It All Began
In 2017, SMRT
commemorates 30 years
of our MRT operations,
and 30 Years of Giving.
We began with just five
stations running from
Yio Chu Kang to Toa
Payoh in 1987. Today
the North-South and
East-West Lines are
Singapore’s oldest,
longest and most heavily
utilised MRT lines.

3. 3
A Snapshot of the Past 30 Years
1988: Fifteen more stations open and the MRT system
is officially launched by the late Mr Lee Kuan Yew,
Singapore’s first Prime Minister.
1990: Train service from Bukit Batok to Choa Chu Kang
commences. The opening of Boon Lay MRT Station on
the East-West Line marks the completion of the system.
2002: Changi Airport
MRT Station opens.
.
1999: Bukit Panjang Light Rail Transit, Singapore’s
first light rail system, opens for passenger service.
1996: The MRT system is expanded to Woodlands and
the loop is completed on the North-South Line.

4. 4
A Snapshot of the Past 30 Years
2006: SMRT invests in the mid-life upgrading of
66 first generation trains.
2009: Singapore’s fourth rail line, Circle Line,
commences service from Bartley to Marymount.
SMRT achieves ISO 14001 certification for the
Environmental Management System.
2012: Train service on the Circle Line
extends from Bayfront to Marina Bay
Stations.
2011: Train service from Caldecott to HarbourFront Circle Line
Stations commences, marking the completion of the line.
Additional track and platform at Jurong East Station opens,
shortening waiting time to 2-3 minutes during peak periods.

5. 5
A Snapshot of the Past 30 Years
2013: SMRT establishes the Technical Advisory
Panel comprising local and international rail
engineering and transport experts to review and
recommend enhancements to “Processes,
Technology and People”.
Embarks on holistic network-wide predictive
maintenance regime with the introduction of new
technologies, beginning with the North-South and
East-West Lines.
2015: SMRT’s trains cross the 2 billion car-km
mark since operations began in 1987.

6. 6
A Snapshot of the Past 30 Years
2016: Seven SMRT engineers are accredited
as Singapore’s first Chartered Engineers in
Railway and Transportation Engineering.
SMRT Trains transitions to a New Rail
Financing Framework (NRFF). Under the NRFF,
SMRT Trains operates under an asset-light
model that allows SMRT to focus on delivering
high levels of service and reliability for
commuters.
Completion of sleeper replacement on the
North-South and East-West Lines.
2017: SMRT commemorates
30 years of MRT operations,
and 30 Years of Giving.

7. Tracking Our Rail Reliability
Mean
Kilometre
Between
Failure
Years
7
2011 2012 2013 2014 20162015 2017
100,000
500,000
Despite its age, because of ongoing renewal, upgrading and proactive maintenance efforts in
recent years, rail reliability has improved more than five times over as many years.

8. Our Rail Renewal Efforts
8
We continue to work on
further improvements in a
multi-year, multi-project effort
across the network and once
completed, we look forward to
bringing even better
operational performance in
service of our commuters.
We are also mindful of our
commitment to society.
Together with our partners, we
will lend a helping hand to
those in need.

9. Our CSR Pillars
9
We have three pillars in our Corporate
Social Responsibility agenda:
Empowering through the Arts &
Education
Encouraging Environmental
Sustainability
Enabling Mobility

10. Empowering through the Arts & Education: Art in Transit
10
Art in Transit, a
guided tour of key
artwork along the
Circle Line, was
launched in 2011 in
collaboration with LTA
and Art Outreach, a
non-profit
organisation that
promotes art
education in
Singapore.

11. 11
In 2015, we
collaborated with
Pathlight School,
which serves
students with
autism, to
commission
transport-themed
art pieces by
students and
alumni.
Empowering through the Arts & Education: Pathlight School

12. 12
We proudly
displayed these
art pieces by the
students and
alumni of
Pathlight across
our transport
network. This is
part of our efforts
to raise
awareness for
autism.
Empowering through the Arts & Education: Pathlight School

13. Encouraging Environmental Sustainability: SMRT is Green
13
We are committed to
giving back to the world
that our future
generations will inherit.
‘SMRT is Green’ was
launched organisation-
wide in 2008, driving
sustainable development
through the promotion of
public transport, green
practices and the use of
green resources.

14. 14
We introduced
Southeast Asia’s first
Euro V-compliant
buses in 2008.
Today, we are also
the largest fleet
operator of
environmentally-
friendly Toyota Prius
Hybrid taxis.
Encouraging Environmental Sustainability: ‘Green’ Fleet

15. Enabling Mobility: Gift of Mobility Programme
15
In 2008, we started a Gift of Mobility programme to help improve quality of life by providing financial
assistance to needy individuals with physical disabilities or who are physically impaired. Beneficiaries
were provided access to taxi services to bring them for medical treatment or get to the workplace.

16. 16
Since then, the programme has disbursed more than $1.6 million worth of services and helped
close to 8,000 beneficiaries through Social Service Organisations, hospitals and Community
Development Councils.
Enabling Mobility: Gift of Mobility Programme

17. Enabling Mobility: Inclusive Playgrounds
17
We champion inclusiveness in our society. Under the Care & Share Movement, we sponsored
Singapore’s first inclusive playground in 2015 at Bishan-Ang Mo Kio Park, allowing children with
special needs to play alongside other children in a safe environment.

18. Enabling Mobility: Inclusive Playgrounds
18
A second inclusive playground was opened in May 2016 in Ghim Moh, integrating facilities for the
elderly as well as children with special needs so that different generations can come together at play.

19. 19
Enabling Mobility: Wheels@Ubin
In June 2015, SMRT supported Wheels@Ubin, a community project which brought
100 wheelchair users on a tour to Pulau Ubin to celebrate SG50.

20. 20
Enabling Mobility: Wheels@Ubin
100 of our Taxis ferried the participants to the jetty from their homes. For many, it was the
first time they had set foot on the shores of Pulau Ubin.

21. 21
In 2006, we created the Silver Tribute Fund to support critical care services for the elderly poor in
our community. We raised over $6 million, and helped more than 10,000 elderly beneficiaries to
live their years with dignity and peace of mind.
Other CSR Efforts: Silver Tribute Fund

22. Other CSR Efforts: SHARE Programme
22
Our corporate
volunteerism efforts have
grown over the years.
Our staff contribute to
the SHARE (Social Help
and Assistance Raised
by Employees)
programme, in support of
the various charities
funded by Community
Chest.

23. Other CSR Efforts: SHARE Programme
23
Over the years, more than
$6.4 million has been donated
to Community Chest through
such staff contributions.
In 2009, SMRT received the
inaugural SHARE Partner
Platinum Award from the
President. In 2013, we received
the 5-Year Outstanding
Partner Award and 10-Year
Outstanding SHARE Award.

24. Corporate Volunteerism: Blood Donation Drives
24
We have been
collaborating with the
Singapore Red Cross
since 2004 to organise
blood donation drives
within our transport
network, for commuters
and our own staff.

25. Corporate Volunteerism: Blood Donation on a Train
25
There was even one blood
donation drive organised on
board a train at Ang Mo Kio
MRT station in 2004. We
have not repeated this
since because we need the
train to carry substantially
increased passenger loads.

26. Bloodmobile Organiser Gold Award
26
In 2010, SMRT was
named Champion
Blood Donor for the
sixth consecutive
year at the World
Blood Donor Day
commemoration. In
2011, we received
the Bloodmobile
Organiser Gold
Award.

27. Our Adopted Charities
27
Our staff volunteer regularly and help to raise funds for seven adopted charities:

28. Our Staff Volunteers
28
Our many volunteers have displayed selfless acts of love and care. Some have served for many
years, while others have just joined.

29. Our Staff Volunteers
Joined SMRT Corporate Volunteer Programme in 2015
Volunteers every month
Helped in the launch of both inclusive playgrounds
“I find joy in volunteering as
it gives me a sense of
fulfilment, especially when I
receive handwritten notes
from the beneficiaries,
telling me how much I have
made a difference to their
lives.” - Cindy Chua, Senior
Traffic Officer, Circle Line
Station Operations,
volunteering at the launch
of Bishan-AMK inclusive
playground
29

30. Our Staff Volunteers
Desmond Pang, Engineering Maintenance Manager, Building &
Facilities, has helped put together years of Mid-Autumn
Festival celebrations for Geylang East Home for the Aged
Has volunteered for
~10 years
Participated in
various events from
Blood Donation Drive
to opening of
Geylang East Senior
Care Centre
30

31. Our Staff Volunteers
Started volunteering when he joined SMRT in 2005
On committee looking after GEHA
Organised monthly dinners and excursions for
GEHA residents
“I offered to bring one elderly his
face towels and toothbrush. He
said he has no teeth and does
not require a toothbrush. Though
it seems like a small thing, it left a
deep impression because it
shows that we need to be
sensitive to each individual’s
unique needs.” - Andrew Tan,
Deputy Director, SMRT Services,
while organising a cruise trip for
residents of Geylang East Home
for the Aged (GEHA)
31

32. Our Staff Volunteers
Vicky Gunawan, Manager, Policy &
Planning, SMRT Institute, handing
out goodies at the launch of
Geylang East Senior Care Centre
Started volunteering
in June 2017
Had been following
SMRT’s CSR
involvement since
before joining SMRT
32

33. 33
Our CSR Partners
We deeply appreciate our partners for making our journey in giving such a meaningful and impactful
one. In our efforts to give back, we have collaborated with many like-minded partners, such as:

34. Going Further: Gift of Mobility Fund
SMRT pledges $30 million in cash and kind
to aid those with mobility needs
34
Taking our Corporate Social
Responsibility to a whole
new level, we are unveiling
the Gift of Mobility Fund, an
integrated giving platform to
serve the community and
help build an inclusive
society.

35. Going Further: Gift of Mobility Fund
35
We will partner with Community Chest to channel the funds towards supporting those in need
and enabling the social service sector. With this heightened level of sustained funding, we invite
Social Service Organisations to work with us on how SMRT can help their beneficiaries,
particularly the elderly and those with physical mobility needs.

36. St Joseph’s Home
36
Projects supported by this funding include new infrastructure such as our collaboration with
St Joseph’s Home, a nursing home that includes an infant and childcare centre. Our donation
of an inter-generational playground at the Home will allow interaction across generations
between the elderly with mobility needs and children attending the childcare centre there.
The playground was opened on 28 August 2017.

37. Therapy Aid
37
The Fund will also support Singapore Red Cross’ first ‘Clinic on Wheels’ programme called
Therapy Aid, bringing physiotherapy directly to the elderly in our community, in line with MOH’s
idea of bringing healthcare to homes.

38. Enhancing SMRTConnect
38
An innovative pilot
through a three-party
arrangement between
Singtel, MINDS and
SMRT aims at enhancing
our SMRTConnect
mobile app to make land
transport more inclusive
and accessible for those
with mobility and other
special needs.

39. Inclusiveness Service
39
At the national level, we support an
inclusive, barrier-free transport
network and are embarking on an
Inclusiveness Service Programme.
The basic infrastructure is already in
place, such as tactile paving surfaces
to help the visually impaired, ramps
for wheelchair users and families with
strollers, and handicap toilets for the
physically impaired in our MRT
stations and bus interchanges.

40. Partnering with MSF
40
In partnership with the Ministry of Social & Family Development (MSF), we are training
our staff to be able to better recognise and understand the needs of the elderly, visually
and hearing impaired, and to assist them on their journeys.

41. Training by NTUC Learning Hub
41
At the Mobility Park in Jurong Community Hospital, we are enlisting NTUC Learning Hub’s support to
train up more than 4,000 staff from across our business units, using realistic scenarios and hands-on
training, so that they are better prepared to help persons with disabilities traverse our transport network.
Photo credit: Jurong Health Services Pte. Ltd.

42. Building a More Caring Society
42
We can all work together
to build a more caring
society, pulling our
energies together to
effect meaningful
change in promoting
inclusiveness and
accessibility.

43. Moving People, Enhancing Lives
43
SMRT remains committed to providing safe, reliable and comfortable rides for all our passengers.
We already carry more than a billion passenger journeys a year on our trains, buses and taxis.
We will go the extra mile to bring a smile to even that one more elderly or special needs person by
extending a hand to help them with their travel journey.

44. Join Us in Making a Difference to Society
44
To find out more about the Gift of Mobility
Fund and how you can partner with SMRT
in our CSR efforts, please write in to us at
Communityaffairs@smrt.com.sg.
We look forward to partnering with you!

45. COMMEMORATING
OF GIVING