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USA
Teller Training:
Cashing Handling Procedures
Shannon Rivera | AET545 University of Phoenix
Dr. Linda Justus | February 22, 2013
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WELCOME USA
Welcome to the Cashing Handling Procedure tutorial. The purpose of this training is to ensure
tellers have a thorough and clear understanding of cash handling procedures.
Upon completion of this tutorial you should be able to:
Define secured control
Identify cash limits Cash limits
Secured control
Describe buying and selling procedures
Cash Handling
Pass Cash Handling Quiz Buy/Sell Money Quiz
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HELPFUL TOOLS USA
Before we start, let’s cover two areas that can be helpful during the tutorial:
Navigation Tools Key Terms
Helpful Tools
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NAVIGATION TOOLS USA
You may have noticed the navigation bar at the bottom of your
screen. Let’s review the navigational buttons that will serve as helpful
tools during this tutorial.
Home button - Return to homepage
Back button - Return to previous page
Pause button - Pause tutorial
Forward button - Next page
(shaded until current page audio tutorial is complete)
Replay button - Replay current tutorial page
Save & Exit Save & Exit button - Save progress & exit tutorial
(user will return to same location upon next access of tutorial)
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KEY TERMS USA
Audit Violation Scenario
– Example of past audit failure scenarios
Balanced
– Cash and negotiable items equal to a zero balance once credits and debits are
calculated
Cash Limit
– Limit of cash allowed in teller drawer
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KEY TERMS, cont. USA
Dual Control
– Two employees required to ensure control of access
Negotiable items
– Customer check, Cashiers Check, Money order, and American Express Travelers
Cheques
Secured Control
– Negotiable and cash items are locked by key or combination; secured by
responsible person and not accessible to others
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SECURED CONTROL USA
As a teller, you are responsible for the cash and negotiable items in your
control. In order to remain in compliance with the secured control
policy, cash, you should be mindful of these
1. Ensure that your teller drawer is locked at all times
Both top and bottom drawers are to be locked by use of your key and
combination for coin vaults
This includes when you are sitting at your teller station; at times as tellers you may
become comfortable with your co-workers and trust that the person sitting next to
you would not steal from your teller drawer but many thefts have occurred due to
this lax in secured control procedures
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SECURED CONTROL, cont. USA
2. Keep your keys and combinations secured
Each teller is provided a key to teller drawers (teller line and cash
vault) and combination (coin vault & dual control cash vault)
Keys and combinations are to be kept with the teller at all times
Do not give any person your key or combination
You will be held response for any activity that occurs from this action,
internally, including termination, and legally, including criminal
prosecution
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AUDIT VIOLATION SCENARIO #1 USA
Teller A does not lock her coin vault because she feels that it would
take to long to enter combination for access.
Question: Is Teller A following secured control policy?
YES NO
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AUDIT VIOLATION SCENARIO #1 ANSWER USA
Correct!
Teller A should have her count vault locked at all times.
In this scenario, the branch had preliminary auditors at the bank. An
auditor walked by and pulled the door to Teller A’s coin vault and the
door opened. Teller A violated the secured control policy and the error
was notated as a deficiency on the audit report.
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AUDIT VIOLATION SCENARIO #2 USA
Teller B is currently busy helping customers and his supervisor needs
access to the main vault but this vault requires dual control access. The
supervisor asks Teller B to borrow his combination so that she can access
vault and Teller can continue to help customers.
Question: Should Teller B give his combination to the
supervisor?
YES NO
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AUDIT VIOLATION SCENARIO #2 ANSWER USA
Correct
It is against secured control policy to give a combination to another
person, even management.
In this scenario Teller B gave the combination to his supervisor. At the
end of the day, the vault did not balanced and was missing $1,000.00.
After an investigation and viewing security tapes, both Teller B and
supervisor are terminated for violating dual control policy and will face
criminal charges for theft.
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CASH LIMITS USA
Bank USA’s policy on teller cash limits are:
Top Drawer - $2,000.00
Bottom Drawer - $5,000.00
Coin Vault - $500.00
Important note:
Ensure that any foreign currency is accounted into your total cash in
teller drawer. If the combination of your teller drawers and coin vault
are above $7,500.00 you must sell money to the vault to ensure that
you remain in compliance with our cash limit policy.
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CASH LIMITS, cont. USA
Cash limit exceptions:
– Business teller
Same top and bottom drawer limit as a traditional teller, but coin vault limit is
$3,000.00 (cash & coin combined)
– Vault teller
Same top and bottom drawer limit as a traditional teller, but coin vault limit is
$7,000.00 (cash & coin combined)
Teller vault cash limit $50,000.00
.
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AUDIT VIOLATION SCENARIO #3 USA
Teller C has just helped a customer who deposited $2,000.00 in cash and
the customer line is very long. Teller C places the currency in his top
drawer assuming that most customers will withdraw cash and he will be
under the cash limit within minutes.
Question: Has Teller C violated the cash limit policy?
YES NO
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AUDIT VIOLATION SCENARIO #3 ANSWER USA
Incorrect
Teller C knows that his top drawer is over the limit from the previous
transaction. He could have placed the money in his bottom drawer
instead.
In this scenario, after the customer line has diminished and tellers are
chatting, the teller supervisor conducts a surprise audit at Teller C’s
workstation and found that his top drawer exceeds the cash limit. Teller
C fails surprise audit and is placed on a warning.
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BUYING & SELLING MONEY USA
Throughout your work day there will be a need to buy or sell money.
This transaction should occur between you and the vault teller.
Buying money
– When your cash drawer is low, you can complete an online request to purchase
currency or coin from vault teller
– Verify currency and cash amount before placing in drawer or coin vault
If there are any discrepancies, address immediately with vault teller
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BUYING & SELLING MONEY, cont. USA
Selling money
– When your cash drawer is over the cash limit, you can complete an online
request to sell excess cash
– Ensure that vault teller verifies cash once he or she has possession
Important note:
When completing a buying or selling transaction, make sure that you
verify amounts. Once currency and coin are exchanged, that person is
accountable for any discrepancies. Also ensure that the vault seller
signs off online verifying transaction.
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AUDIT VIOLATION SCENARIO #4 USA
Teller D has less than $4,000.00 in currency and coin. She realizes that
the lunch hour rush is in 15 minutes. Teller D completes a buy request
from vault teller.
The vault teller receives requests, signs off online, and hands Teller D the
currency. The customer line is long, so she places the money in her coin
vault to count later.
Question: Has Teller D violated the buy policy?
YES NO
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AUDIT VIOLATION SCENARIO #4 ANSWER USA
Correct!
Teller D has not followed policy. She should have counted the currency
before placing in her drawer.
In this scenario, Teller D was short $20.00 from the currency purchase
and had to report at the end of the day as an unbalanced drawer. Three
occurrence's of an unbalanced drawer in a quarter results in a formal
warning.
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CONCLUSION USA
Congratulations!!!
You have completed the cash handling tutorial
Continue to the next screen to complete Cash Handling Quiz…
23. INSTRUCTIONS
Review the question and select the correct answer by clicking on the
number beside response
In order to pass tutorial, Cash Handling Quiz must be completed with
a score of 100%
– Answers and score will populate after you have reached the end of quiz
– If 100% is not achieved, you can take the quiz after retaking tutorial
24. 1. What is the cash limit for bottom teller drawer?
A. $7,500.00
B. $3,000.00
C. $5,000.00
D. $2,500.00
25. 2. Storing combination codes
in locked teller drawer would not
violate secured control?
A. Yes
B. No
26. 3. A customer has exchanged $3,000.00
in foreign currency, should you count
this in your total cash limit?
A. Yes
B. No
27. 4. When should you sell money to the vault?
A. When you have time
B. When your total cash limit is reaching $7,500.00
C. After a large cash deposit
D. When your total cash limit is reaching $5,000.00
28. 5. What is the cash limit for coin vault?
A. $200.00
B. $1,000.00
C. $500.00
D. $50.00
29. 6. When should your teller drawers remain locked?
A. When you leave your teller station
B. At the end of your work day
C. When you are at your teller station
D. A and C
30. 7. You have received a large cash deposit
and need to sell money,
who should you sell money to?
A. Any available teller
B. Vault teller
C. Business teller
D. B or C
31. 8. Your manager needs to access the main vault
which requires dual control. The customer line
is extremely long and they are frustrated.
The manager asks for your combination so that you can
continue helping customers and she can access the vault.
Should you give her the combination?
A. Yes
B. No
32. 9. You are selling money to the vault
teller but he is busy. He takes the money, places
in vault without counting, and accepts online.
Two hours later he states that your sell is short by $100.00, are
you responsible for the shortage?
A. Yes
B. No
33. 10. What is the total cash limit for teller drawers?
A. $7,500.00
B. $8,000.00
C. $5,000.00
D. $10,000.00
