Josh Shumaker's end of year presentation on his placement in the City of Memphis Chief Admin Officer's Office for his HCD Fellowship. http://www.memphis.edu/suapp/hcdfellowship.php

1. Chief Administrative Officer
City of Memphis
Josh Shumaker

2. Roles and Responsibilities
Acts as “City Manager” - oversees administrative
operations on behalf of the mayor
Divisional proposals presented to CAO before
consideration by mayor and council
Mayor tasks CAO with special assignments and
duties
Responsible for service centers: Auditing,
Information Services, and Mayor’s Citizens Service
Center

3. Division Consolidation
Promote efficiency and transparency in government
services
Budget
Personnel
Parks, Public Services and Neighborhoods,
Community Enhancement

4. Division Consolidation
Presentation to Mayor Wharton, City Council
Results of consolidation:
• Creation of Parks and Neighborhoods
• Community Enhancement dissolved
• Loss of two division directors
• In wake of budget constraints, move approved by
Mayor Wharton and council - promoted by CAO

5. Division Consolidation
Example slide:

6. Memphis 3-1-1
Memphis 3-1-1 is designed to help citizens access
information related to non-emergency concerns or
issues.
Acts as one-stop for residents to inquire about among
others, street maintenance, traffic issues, sanitation,
and city payments.
Integrating with M.C.S.C.
New York City, Chicago, Denver, New Orleans

7. Memphis 3-1-1
In establishing 3-1-1, specifically:
• Logistics related to best practices
• Policies and procedures
• Oracle
• Additionally, team site visits to comparable operating
centers

8. Mayor’s 100 Days Initiative
Create safe and vibrant neighborhoods
Grow prosperity and opportunity for all
Invest in young people
Advance a culture of excellence in city government
“This is our moment. This is our time.”
Researched and compared ‘100 Days’ with other big
city mayors.

9. Other Relevant Projects...
Tiger IV Grant Application
Anti-blight efforts
Memphis Aerotropolis
Emergency management division plans
Mayor’s Millennials - Leadership Academy
Mayor’s Innovation Team - Bloomberg
Philanthropies

10. Questions?