Sabine Benoit

service research consumer behaviour service management services higher education consumer service customer service research supply chain convenience satisfaction customer experience sharing economy shareconomy collaborative consumption coffee shops fastfood restaurants corner shops speciality store convenience store discounter supermarket price search and experience goods functional utility psychological utility economic utility retailer retailing crm customer relationship management relationships time retail csr sustainable development sustainability market research teaching shopping integration customer education commitment uber airbnb empirical research conceptual research publishing market research report junk food health food car sharing customer misbehaviour