1. Sakthi Raghu
103 Rosemary Court
Bear, DE 19701
Cell: (201) 673-1670
Work: (302) 634-4718
Email: sakthi02@yahoo.com
Career Objective
A strategic position in a dynamic financial service industry & information technology
where competence in allied areas, knowledge of financial systems and quality decision-
making skills would be needed
About Me as a professional
• 14 years of experience in design, development and execution of multiple projects in
client-server and web-based environments using manual and automated testing
strategies.
• Proficient in using automated testing tools such as Selenium, UFT, HP ALM 11,
Load Runner, Quick Test Pro (QTP) 11.
• Efficiently performed various types of testing such as Functionality Tests, System
Tests, Performance Tests, Integration Tests, Stress Tests, White Box Tests, Black Box
Tests, User Acceptance Tests and Regression Tests.
• Extensively worked in Solaris, Linux & Unix environment with Sun Blades, Ultras,
Sparcs, Access Point, Pix Firewall, Cisco Switches, Cisco Routers (2600, 3600, 7500),
• Expertise is shell scripting for easy deployment of new builds and for starting
the application.
• Effective communication with client, cross-functional teams to achieve project
priorities/timelines.
• Expertise with Requirement, Analysis, Design of the system and developing use
cases by gathering information from various sources and expertise in developing
data models, class diagrams using UML.
• Good exposure to interact with the clients regarding new requirements,
troubleshooting, complaints, suggestions etc.
• Excellent analytical, inter-personal and communication skills
TECHNICAL SKILLS
Testing Tools Selenium, BDD – Concordion, Test Pro 6.5, Mercury Tools
(WinRunner, Quality Center 9.2, and Load Runner), Silk 5.0
Software Java 2.0, C, C++, PL/SQL, Shell Scripting, MS Office, MS
Visio, XML Spy 4.3, DbVisualizer 2.1, LDAP Browser, TOAD
7.2, F-Secure SSH FTP 4.3, Bugzilla 2.0, PVCS Tracker 6.0,
Filenet Panagon, Harvest, Tivoli 1.3
Web Technologies JDBC, Servlets, Object Oriented Design, XML, LDAP, HTML,
Apache Web Server 1.3, Tomcat Web Server 3.2.1
Networking TCP/IP, SNMP, HTTP, TELNET, SSH, FTP, Bandwidth
Provisioning, VPN, IPSEC, MPLS, Mimic
Databases Oracle 11, SQL Server 6.5, MS Access
Editors Emacs, VI
Hardware Sun Blades, Ultras, Sparcs, Access Point, Pix Firewall, Cisco
Switches, Cisco Routers (2600, 3600, 7500),
Environment Solaris, Linux, Unix, Cisco IOS, Windows NT/2002/98,
DOS, IBM Mainframe, TSYS, FDR

2. EMPLOYMENT
June 2007 - Present QA Manager, JP Morgan Chase, Newark, DE
Oct 2002 – June 2007 QA Lead, Ajilon Consulting, Wilmington, DE
Mar 2002 – Sep 2002 Sr. QA Analyst, DSET Corporation/ISPSoft, NJ
Feb 2001 – Mar 2002 QA Engineer, Cognicase USA. Inc, Eatontown, NJ
EDUCATION
June 1999 Bachelor of Engineering, Bharathiar University, India
PROFESSIONAL EXPERIENCE
QA Lead July 2014 – Present
Applications: Reference Data Technology – Document Management
Environment: JIRA, Selenium with Eclipse, Stash, ALM, Unix, Oracle, SQL Developer, NT/Win 2K,
Agile – Scrum methodology.
RDT Document Management is responsible for indexing all document data as attributes which are in turn
used for trading, understand JPMC exposure based on global events, calculate Initial & Variable Margin,
etc,
Responsibilities:
• Certified scrum master and play the role of scrum master in the feature team.
• Facilitate all scrum ceremonies like Sprint Planning 1 & 2, Daily Stand-up, Product Backlog
Review(PBR), Sprint Review & Retrospective Meeting, help the team in resolving impediments and
coach with agile methodologies.
• Play the role of release manager which involves managing monthly major and off-cycle releases,
deployment of dry run in non-prod environment, creation and coordination of release ticket(ITSM),
generation of implementation plan and support operate and DBA/Support resources during production
release.
• Manage quality assurance team and assisted in the creation of a new Java based Selenium Automated
framework using web driver, GIT, Maven, Jenkins, Java and create/maintain a regression pack of
selenium automated scripts.
• Created POC on BDD tools like Concordion & Fitness and assisted team in generation of BDD scripts.
• Involved in all phases of SDLC and very familiar with JPMC methodologies. Supported team with
creation of new project including on-board account (DB/Unix) to EPV, Seal ID set-up, SSAP/Black
Duck scanning, Generation of requirements in Jira assisting product owners, support users post
production as SME.
QA Lead
Applications: Reference Data Technology – Client On-boarding/KYC August 2012 – June 2014
Applications: Reference Data Technology – IB – Fixed Income August 2011 – July 2012
Environment: Quality Center 10, Informatica Monitor, ETL, Oracle 11.2, Sybase, PL/SQL, SQL
Developer, NT/Win 2K
Reference Data Technology is responsible for maintaining a single source of data for all
bond/index/equities related data. The source data is obtained from various vendors like S&P, Bloomberg,
Markit through MDM database, files, etc and loaded into a master database by ETL processes. Many
vendor subscribe to this data and use for various trading purposes.
Responsibilities:
• Played the role of a QA lead for 3 assets/projects along with release governance. Release governance
involves the scheduling, approval & coordination of releases, enforce compliance rules and successful
execution of the releases.

3. • Lead monthly major and weekly minor release into production by coordinating with globally based
team. Engage support team like Operate, DBAs, SAs, ADs and identify required resources during
release window.
• Conduct daily/weekly meeting to track project status, schedules, defects status, cross block impacts
and resolve all project related issues.
• Create release metrics and status metrics for higher management status reporting.
• Create implementation plan/run books based on the release notes from development and coordinate
weekend production deployment on monthly basis and off-cycle releases on weekly basis.
• Interact globally with teams based of US, London & India on a daily basis to conduct test processes.
• Indentify process efficiency and recommend automation strategies for effective utilization of
resources.
• Continues assessment of the system with PIR and lessons learned meeting and improve areas/processes
by closing the gaps.
QA Lead Jun 2007 – July 2011
Applications: Application Capture Service(ACS), TSYS, ACAPS, ROWS & First Tract/First Look
Environment: Quality Center 9.2, Magnum, Oracle 9i, PL/SQL, TOAD 7.2, NT/Win 2K
ORI Suite (ACS, ACAPS, ROWS, FL & FT) are used by CCS to decision credit card application across
various business platforms like Retails, CIG, CSL, etc. ORI receive application via two major channels –
Real Time & Batch. ACS receives the application from all external entities and pass to ACAPS for
decisioning, ACAPS with the help of Strata, credit bureau data, fraud data and policy rules determines a
decision and pass the response back to ACS. ROWS is used by judgmental lending group to do additional
validation and manual review.
Responsibilities:
• Lead multiple releases in ORI block of Chase Card Services and ensure defect free implementation
into prod meeting all business requirements.
• Create multiple metrics periodically to set baseline and compare improvements between releases.
Yearly analysis to validate QA and block goal progress.
• Involved in resource planning (Capacity Plan & WEM) and estimate of QA hours for projects
allocated across various releases.
• Manage and successfully complete various Tech Ops projects involving upgrade of WebLogic Servers,
Oracle, SAS, .Net Migration, etc.
• Manage performance test co-ordination for various projects which was a challenge due to the level of
technicality and complexity involved in having the environment and code base set-up.
• Support cross block dependencies by providing required data, release date sync, resolve environment
limitations, etc.
• Create test plan, generate daily reports, deferral follow-ups, post prod analysis and approve ECMs.
Sr. QA Analyst Oct 2002 – Jun 2007
Applications: First Assist, First Image
Environment: Quality Center 9.2, Quick Test Pro 6.5, Magnum, Oracle 9i, PL/SQL, TOAD 7.2, NT/Win
2K
First Assist is used by Call Center advisors in Chase to answer questions and service requests by customers
who call in. First Image is used by correspondence/chargeback advisors in Chase call centers to answer
questions and service requests from customers utilizing image display functionality. Handled multiple
Verification and Regression testing on Credit Card Processing Applications of JP Morgan Chase’s
First Assist and First Image applications. These applications are Client/Server GUI applications running
on the NT/Win 2K operating system developed in C++.
Responsibilities:

4. • Actively leading the QA effort including defining the overall test plan, writing a database to track test
cases, and creating a test "Engine"
• Scoped and directed build out of QA test environments for new and ongoing products, brought QA test
beds to a predictable reflection of live service
• Handled IST and FAILOVER testing. Used Sam’s tools to verify/update strategies testing.
• Worked closely with Development and Business teams to scope requirements, review business
requirements, review functional requirement, fix defects, understand functionality,
• Analyzed failure reports from Production to identify the scenarios with issues.
• Identified input into the user interface design and market research of competing products
• Run defect status meetings, Create/Update test matrix & Resource management
• Documented Test plan, Test cases, Test results, and Test procedures.
• Used Test Director 7.6 extensively to execute test cases; and bug tracking and reporting for
Regression, Verification and Functional testing.
• Conducted the conversion of online Outbound Visa application in accordance with International Visa
Regulation.
• Worked on the conversion of Mainframe applications: FDR (First Data Resources Card Processing
System) to TSYS (Total System Services)
• Created and executed Excel Marcos for supporting faster execution of testing. Created Gap and Causal
Analysis for process improvement.
• Update test automation strategy and maintain common components for test automation project using
Quick Test Pro. Currently monitoring the execution of automation scripts based on existing manual
test scripts.
Applications: FileNet
Environment: MS Visio, Rational Rose, Test Director 7.6, TSYS, FDR, MS OFFICE, FILENET
PANAGON, HARVEST, TOAD, Tivoli 1.3, Unix.
FileNet applications are responsible for digitizing and documenting any correspondence received by the
bank from its card members. Emails and faxes are converted to a specific format and stored in a repository.
The FileNet applications provide functionality for indexed retrieval of the images. Each of these images is
worked on to process the card member request. FileNet applications provide a method of prioritizing and
categorizing the work arising from these images. Much of FileNet functionality is logically grouped into
workflow that guides advisors through scenarios.
Responsibilities:
• Developed test plans, test cases and test scripts with Test Director 7.6 using IEEE standards.
• Lead and Managed all phases of testing including, Project Plan, Automated, unit, integration, user-
acceptance, and regression testing
• Scheduled, Run & Verified jobs through Tivoli on Unix servers.
• Developed procedures for unit, integration, user-acceptance, and regression testing activities.
• Identified, Analyzed and Documented software program inconsistencies.
• Established benchmarks for program efficiency in operating and response times.
• Worked closely with the implementation group to contribute to the Requirements Definition document.
• Provided solutions for systems integration issues.
• Coordinated systems integration testing for product development.
• Reviewed system logs and reports to identify program processing errors and possible improvements.
• Monitored post implementation program performance for efficient software operation.
QA Lead Mar 2002 – Sep 2002

5. Applications: IPSource, MPLS VPN Provisioning, IPSec VPN Provisioning, Workflow Manager
Environment: Apache Web Server 1.3, Blades, Bugzilla 2.0, CVS, DB Visualizer, J2EE, Java, JSP,
LDAP Browser, Linux 7.2, Microsoft IIS, Oracle 9i, Shell Scripts, Solaris, Sparcs, Tomcat
Server, TSL Scripts, Ultras, WebLogic Server, Windows XP / 2000, WinRunner, XML,
Xserver,WinRunner
IPSource is an OSS platform for automated provisioning of IPS service like IPSec Virtual Private Network
(VPN), BGP MPLS Layer 3 VPN, and Firewall. It helps service providers to quickly define multiple
alternatives for deploying Layer 3 VPN and enables rapid provisioning across multi-vendor networks. In
addition, IPSource increases the level of service by assuring greater flexibility, scalability, and rapid
redefinition of services.
Responsibilities:
• Involved in discussions with marketing and system engineering teams to specify customer based
requirements and evaluation strategies.
• Improved testing methods, process, tools and systems to attain better quality.
• Designed test plans, created test procedures and test cases.
• Developed WinRunner based test scripts in user interactive mode to automate testing of customized
provisioning using GUI.
• Tracked results in Test Director and reported the system defects and bugs using Bugzilla 2.0.
• Performed data-driven testing for the creation of devices, users, sub-organizations, groups, sites, and
access rules with varied input information.
• Performed system testing, installation testing, performance testing, user interface testing, and
workflow testing.
• Created virtual user scripts and incorporated in Scenario.
• Used Load Runner to monitor the Middle Tier System performance, database, and server performance.
• Created shell scripts for easy deployment of new builds and for starting the application.
• Installed and administered Netscape Directory Server and Oracle database on Linux.
• Participated in review meetings and team meetings to discuss the issues arising out of testing.
• Performed white box testing by figuring out the faulted file name from the exception thrown in the
logs, getting the related file from CVS and filing bugs with line number and the exact reason for the
failure.
• Handled integration testing with every addition of new service and tested every module completely
with automated scripts.
• Tested and uploaded the VPN configuration on router using TELNET and SSH sessions.
• Involved in updating GUI map with every new release by adding new objects, changing the object
names and merging old and new GUI maps.
• Selected and utilized outsourced testing companies to handle excess workload.
MPLS VPN Provisioning is one of the services offered by IPSource, which allows service providers to
provision and manage intranet and extranet VPNs. MPLS VPN is a scalable, provider-focused VPN
technology that allows service providers to plan, provision, and manage VPN services according to a
customer's service level agreement.
Responsibilities:
• Analyzed components that require more work and scheduled staffing and timing accordingly and also
involved in developers meeting to discuss the same.
• Maintained quality of the product with proper quality management standards.
• Created user interactive TSL scripts, which request for VPN data, wait time, loop numbers and
repetition if required.
• Automated each segment of MPLS VPN (Groups, Device, QoS, Routing and Encapsulation) with
functions and used them in TSL scripts for a complete provisioning.

6. • Automated VPN profile creation for provisioning request using WinRunner.
• Measured performance of MPLS service by plotting number of services created as a function of time.
• Described scenarios for each applicable test level based on the requirements of the IPSource business
process.
• Involved in the testing of all the modules for MPLS service using a batch script with every release of a
new build.
• Used DB Visualizer for tracking the workflow process stored in Oracle database.
IPSec VPN Provisioning service delivers a key technology component for providing a total security
solution by offering privacy, integrity, and authenticity for transmitting sensitive information over the
Internet. It also provides a standards-based, flexible solution for deploying a network-wide security policy.
IPSource uses an adapter (driver) through which it works on various vendors. (Cisco and Juniper)
Responsibilities:
• Performed addition of device configuration by automated scripts in the device module of IPSource.
• Implemented TSL functions to help driver selection for each device by prompting a user, random
choosing from a list of available driver and selecting service based driver.
• Automated different modules involved in IPSec VPN (Devices, NAT, Security Policy, Subnet and
QoS) with functions and used them in TSL scripts for complete provisioning.
• Performed manual verification on the routers after provisioning every VPN.
• Used null and real driver to check the performance of the service manager component.
Workflow Manager records all the activities of the provisioning from which any provisioning request can
be un-done, scheduled, cancelled, resent if failed and supplements created for faulted request.
Responsibilities:
• Tested the workflow on WebLogic servers.
• Created WinRunner’s TSL scripts for scalability testing.
• Created XML files using Templates on UNIX VI editors.
• Involved in the automation of custom tools like route audit, ping connectivity, VPN validation, re-
groom and splitting of VPN with separate scripts.
• Performed cross-platform web testing on Solaris, Windows 2000 and Linux.
• Performed manual order history verification of every request for the interaction of driver with each
device.

7. • Automated VPN profile creation for provisioning request using WinRunner.
• Measured performance of MPLS service by plotting number of services created as a function of time.
• Described scenarios for each applicable test level based on the requirements of the IPSource business
process.
• Involved in the testing of all the modules for MPLS service using a batch script with every release of a
new build.
• Used DB Visualizer for tracking the workflow process stored in Oracle database.
IPSec VPN Provisioning service delivers a key technology component for providing a total security
solution by offering privacy, integrity, and authenticity for transmitting sensitive information over the
Internet. It also provides a standards-based, flexible solution for deploying a network-wide security policy.
IPSource uses an adapter (driver) through which it works on various vendors. (Cisco and Juniper)
Responsibilities:
• Performed addition of device configuration by automated scripts in the device module of IPSource.
• Implemented TSL functions to help driver selection for each device by prompting a user, random
choosing from a list of available driver and selecting service based driver.
• Automated different modules involved in IPSec VPN (Devices, NAT, Security Policy, Subnet and
QoS) with functions and used them in TSL scripts for complete provisioning.
• Performed manual verification on the routers after provisioning every VPN.
• Used null and real driver to check the performance of the service manager component.
Workflow Manager records all the activities of the provisioning from which any provisioning request can
be un-done, scheduled, cancelled, resent if failed and supplements created for faulted request.
Responsibilities:
• Tested the workflow on WebLogic servers.
• Created WinRunner’s TSL scripts for scalability testing.
• Created XML files using Templates on UNIX VI editors.
• Involved in the automation of custom tools like route audit, ping connectivity, VPN validation, re-
groom and splitting of VPN with separate scripts.
• Performed cross-platform web testing on Solaris, Windows 2000 and Linux.
• Performed manual order history verification of every request for the interaction of driver with each
device.