Samuel Mark Glasier
3-980 Cheapside St. London, ON. N5Y 4M5
Phone: (226) 376-2225
Email: sglasier@uwo.ca
Profile
 A highly motivated professional who is driven to establish a successful career with a respected
organization. Varied work background provides an understanding of the need for hard work, dedication,
team work, passion and strong interpersonal skills in order to succeed.
Education
 The University of Western Ontario - London
▫ Bachelor of Arts with Double Major in French Studies and English Language and Literature.
 Ursuline College Secondary School- Chatham
▫ Key Accomplishment: Received French language certificate upon successful completion of the
French Immersion program.
Work Experience
 Great-West Life – London (December 2016 – Present)
▫ Contract Client Service Representative responsible for processing withdrawals, transfers,
facilitating the process of members seeking assistance with online access, and providing a
friendly and excellent level of customer service to GWL's members
 Chalifour Canada - London (June 2015-August 2015)
▫ Full-time Bilingual Switchboard Operator responsible for directing calls while remaining
informed regarding company absences and a knowledge of TIMBR Mart’s employees by
position within the company.
 Alliance Icommunications - London (Jan.-Mar. 2015)
▫ Part-time French Customer Service Representative. Primary responsibilities included: speaking
to potential clients and cardholders regarding the issuance of a new American Express card.
This required maintaining confidentiality and accuracy within a scripted blueprint.
 All-Pro Roofing - London (Oct.-Nov. 2014)
▫ Part-time general labourer and hot roofer. Learned the challenge of combining speed, accuracy
and safety in order to perform at a high level.
 The Bradford Exchange - London (Apr.-Aug. 2014)
▫ Full-Time Customer Service Representative responsible for inbound calls and providing an
excellent quality of service for both English and French speaking clientele.
 Union Gas Limited - Chatham (May-Aug. 2012) (May-Aug. 2010)
▫ Summer student positions performing active and demanding roles in Records Maintenance and
Central Cashiering. Responsibilities included sorting cheques, directing payments in a timely
fashion; reviewing access to information and mitigating the responsibility of maintaining
confidentiality within the Union Gas infrastructure.
 YMCA London (Sept. 2011-Apr. 2012)
▫ Part-time lifeguard and swim instructor. Provided written progress reports to students and took
an active interest in helping students achieve the next aquatic program level.
 Renaissance Personnel - Chatham (May–Aug. 2012)
▫ Full-time general labourer. Completed work on multiple solar farm projects in the area.
Interests and Activities
 Bodybuilding, Nutrition, Poetry, Hockey, Exotic Animals, Motorcycles, Foreign Automobiles.

Thank you for your time and consideration.