Sandeep Jangam - Solution Architect

Sandeep Jangam
E-Mail: jangam.sandeep@gmail.com Mob No. +91 9004914311 / 9820490520
Professional Profile
Senior Solution Architect (Presales) - Manager with around 10+ years of experience in telecom
domain and 5+ years of presales and Solution engineering.
Reporting to Deputy General Manager - West Business Solutions
Competency Matrix
- Presales -Solution Design -Account Management
-Strategy Planning - Project Management - Defining IT Roadmap
- IT Infrastructure design - Network Management - Team Management
Skill Sets
 Proven competence in tapping opportunities, analyzing customer needs, Designing Solution and
negotiating for the orders.
 Proficiency in formulating & implementing business plans along with concerned stakeholders to
improve business effectiveness & efficiency with a focus on quality & consistency.
 Skilled in swiftly ramping up projects with competent skills and ensuring on time deliverables.
 An excellent performer with excellent consultative sales style, negotiation skills, exceptional solving
abilities and keen client assessment aptitude.
 An effective communicator with demonstrated leadership & excellent interpersonal/ analytical and
relationship management skills.
Core Competencies
Solution Engineering
 In-depth understanding of services/products on technology and on commercial ground and utilizes
the same to position the services/products to client. Thus positioning organization ahead of
competition.
 Understanding the customer business & business requirement, transforming it into technical
requirement and addressing the requirement with service(s) /product(s).
 Integrate multiple products to propose a unique offering and thus differentiate from other service
providers.
 Upsell and/or cross sell services/products to increase the order booking and revenue.
 Helping client to formulate a RFP/RFI, thus specking RFP/RFI to make it favourable to win.
 Keep up to date to new technology and helping team with knowledge sharing.
 Timely input to product development & engineering team, commercial team and top management
on market realities & competition.
Strategic Planning & Business Development
 Formulating business strategies and strategic utilisation and deployment of available resources to
achieve organisational business objectives.
 Conducting extensive market research to analyse and assess market potential, tracking competitor
activities for providing valuable inputs to fine-tune selling & marketing strategies.
 Building relationships with decision makers and key buyers in negotiation stages.
Customer Relationship Management
 Maintaining cordial relations with customers to sustain profitability and increased referrals.
 Monitoring development & maintenance of relationship with corporate clients to gather their support
in the business. Handling customer grievances and resolving issues.
 Adept in analysing customer behaviour and forecasting/ planning customized service.
Sandeep Jangam
 Possess strong retention background.
Team Management
 Leading, mentoring & monitoring the performance of the team to ensure efficiency in operations.
 Driving and leading the team to achieve projects in given timeline.
Product Exposure
 Data Centre services – Hosting & Co-location. Sizing of servers, Storage and required license as
per client requirements
 Various Security products from OEMs such as Cisco , Juniper, Fortigate, Arbor, qualysgard, Alien
Vault (SIEM), Safenet ( 2FA), etc.
 Cloud Services, Virtual Host, Vmware.
 DR Automation - Sanovi
 MPLS, QoS, IP, IP peering, MEN, IP tunneling, VPN, IGP, BGP, ISDN, TCP/IP, UDP, 3G/CDMA
VAS services.
 Internet and IP Products
 Ethernet, Multipoint Ethernet.
 Hands on experience on Cisco platforms, HP Procurve, Juniper, Fortigate, Compuware (EUE),
Windows Server editions & Linux
 Content delivery network (CDN), Live Streaming
 Collaboration products such as Audio conferencing, Video Conferencing & Cisco Telepresence
 Voice SIP Trunking
 Hosted Contact Center
 Process adherence to ISO 20K, ISMS, TBEM, ITILv3
Certifications
Information Technology Infrastructure Library (ITILv3)
Cisco Certified Network Associate.
Cisco Certified Design Associate.
Cisco Certified Express foundation Solution specialist ( CXFS) - Expired
Vmware Sales Professional
Vmware Technical Sales Professional.
Employment Profile
Since June’12 at Tata Communications Ltd., Mumbai, India as Manager (Senior Solution
Architect)
Job Role:
 Identifying new opportunities, capitalizing identified opportunities and business development to
achieve assigned targets.
 Selling Tata Communications services to achieve sales target.
 Handling MNC clients from BFSI, IT, ITES, Hospitality and Pharma verticals.
 Achieving assigned targets by selling Tata Communications services to enterprise clients.
 Identifying new business opportunities by in detail study of customer infrastructure and customer
business.
 Capitalizing identified opportunities into business by designing cost effective solution to cater
customers need.
 Engaging with client right from the beginning till closure of opportunity.
Sandeep Jangam
 Maintaining relationship with client from bottom to top level.
 Handling post sales issues of client.
 Learning new technology, educating customers about new technology and its advantages, thus
generating new revenue for Tata Communications.
 Positioning new products/ services and educating benefits of services to client in business (internal/
external), thus generating revenue.
 Being on field, supporting backend product team about new products available and offered by
competitors in market and suggestion to existing products to make product more adaptable by
customers.
 Understanding drawbacks of existing services and reengineering the solution to fix the recurring
issues.
 Responding to RFP and RFI published by clients by coordinating with internal resources. Getting
the approvals on deviations.
 Helping clients to prepare RFP.
 Proof of Concept (PoC) to sell the new services/products.
Key Highlights:
 Rewarded extra mile award for F.Y. 2013-14
Since Sept’11 to May 2012 at Sify Technologies, Mumbai, India as Manager (Solution Architect)
 Identifying new opportunities, capitalizing identified opportunities and business development to
achieve assigned targets.
 Achieving assigned targets by selling Tata Communications services to enterprise clients.
 Identifying new business opportunities by in detail study of customer infrastructure and customer
business.
 Supported the Compuware EUE/ RUM product.
Since April ‘09 to Sept ‘11 at Tatanet Division of Nelco Ltd, Mumbai, India as Team Leader –
System Integration
 Performing as a Team leader for Managed services operations.
 Change Manager for IT & Network Infrastructure
 Planning and Designing Solutions for IT & Network infrastructure.
 Design solutions as per costumer need.
 Involved in Network and Security audits
 Build Complete Infrastructure Management System which is ITIL Compliant.
 IMS comprises NMS, Service desk, Event log analyzer, Firewall log analyzer & Change
management tools.
 Management of IT Network, Datacenter Network & Information Security
 SLA Management
Since June ‘07 till April ‘09 at Tatanet Division of Nelco Ltd, Mumbai, India as Senior Engineer –
Network Integration
 Team Involvement as Network Integration Engineer
 On Time delivery
 Maintain the Network uptime as per the SLA
 Resolve the Level 3 complaints and perform Root cause analysis.
 Perform Capacity planning for the Infrastructure.
Sandeep Jangam
Nov ’04 – June ‘07 at Bharti Airtel Ltd ( Comsat Max), Mumbai, India as Executive Engineer
( ISP-NOC)
 24x7 NOC
 Monitor and Manage Devices in a Frame-relay, VPN & ISP environment
 Responding to Customer complaints
 Active involvement in Network Upgradation & Troubleshooting activities
 Perform as per Six Sigma standards and participate in yellow belt certification.
Major Projects
 Evaluation, customization and provisioning of NMS tools, Service Desk, Firewall Analyzer and
Netflow Analyzer for MSOC.
 Video Conferencing and webcast events for major clients such as SBI, APAS, Voltas & Sun
Microsystems , Satyam, I flex , Tata Capital etc.
 Migration of a Frame relay POP
 Implementing the Frame relay VPN network of more than 40 Leased Line to connect the HO with
regional offices for a Corporate client
 Implementation of MRTG & PRTG with SLA management.
 Network Audit for Corporate Customers.
Academics and Certifications
Bachelor of Engineering in Electronics from Mumbai University with First Class (May 2004).
• Dale Carnegie leadership Graduate
• Information Technology Infrastructure Library ITIL v3
• Excellence in customer Service.
• Cisco Certified Network Associate (CCNA) - expired
• Cisco Certified Design Associate ( CCDA) - expired
• In house training on ISP, Security & VSAT Networks, Training on various ISP & Network
Security products.
• TBEM ( Tata Business Excellency Model) Assessor training
• Six Sigma – Yellow Belt Certification at Bharti Airtel ltd.
Extra Curricular Activities
1) Member of training committee.
Arrange for fortnight trainings on various technical topics related to VSAT, ISP or MPLS technology.
2) Supporting Weekly Technology Sessions.
3) SME for Managed Hosting & Cloud services
Personal Details
Date of Birth : 11th
August 1983
Marital Status : Married
Nationality : Indian
Passport : J3575951

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Sandeep Jangam - Solution Architect

  • 1. Sandeep Jangam E-Mail: jangam.sandeep@gmail.com Mob No. +91 9004914311 / 9820490520 Professional Profile Senior Solution Architect (Presales) - Manager with around 10+ years of experience in telecom domain and 5+ years of presales and Solution engineering. Reporting to Deputy General Manager - West Business Solutions Competency Matrix - Presales -Solution Design -Account Management -Strategy Planning - Project Management - Defining IT Roadmap - IT Infrastructure design - Network Management - Team Management Skill Sets  Proven competence in tapping opportunities, analyzing customer needs, Designing Solution and negotiating for the orders.  Proficiency in formulating & implementing business plans along with concerned stakeholders to improve business effectiveness & efficiency with a focus on quality & consistency.  Skilled in swiftly ramping up projects with competent skills and ensuring on time deliverables.  An excellent performer with excellent consultative sales style, negotiation skills, exceptional solving abilities and keen client assessment aptitude.  An effective communicator with demonstrated leadership & excellent interpersonal/ analytical and relationship management skills. Core Competencies Solution Engineering  In-depth understanding of services/products on technology and on commercial ground and utilizes the same to position the services/products to client. Thus positioning organization ahead of competition.  Understanding the customer business & business requirement, transforming it into technical requirement and addressing the requirement with service(s) /product(s).  Integrate multiple products to propose a unique offering and thus differentiate from other service providers.  Upsell and/or cross sell services/products to increase the order booking and revenue.  Helping client to formulate a RFP/RFI, thus specking RFP/RFI to make it favourable to win.  Keep up to date to new technology and helping team with knowledge sharing.  Timely input to product development & engineering team, commercial team and top management on market realities & competition. Strategic Planning & Business Development  Formulating business strategies and strategic utilisation and deployment of available resources to achieve organisational business objectives.  Conducting extensive market research to analyse and assess market potential, tracking competitor activities for providing valuable inputs to fine-tune selling & marketing strategies.  Building relationships with decision makers and key buyers in negotiation stages. Customer Relationship Management  Maintaining cordial relations with customers to sustain profitability and increased referrals.  Monitoring development & maintenance of relationship with corporate clients to gather their support in the business. Handling customer grievances and resolving issues.  Adept in analysing customer behaviour and forecasting/ planning customized service.
  • 2. Sandeep Jangam  Possess strong retention background. Team Management  Leading, mentoring & monitoring the performance of the team to ensure efficiency in operations.  Driving and leading the team to achieve projects in given timeline. Product Exposure  Data Centre services – Hosting & Co-location. Sizing of servers, Storage and required license as per client requirements  Various Security products from OEMs such as Cisco , Juniper, Fortigate, Arbor, qualysgard, Alien Vault (SIEM), Safenet ( 2FA), etc.  Cloud Services, Virtual Host, Vmware.  DR Automation - Sanovi  MPLS, QoS, IP, IP peering, MEN, IP tunneling, VPN, IGP, BGP, ISDN, TCP/IP, UDP, 3G/CDMA VAS services.  Internet and IP Products  Ethernet, Multipoint Ethernet.  Hands on experience on Cisco platforms, HP Procurve, Juniper, Fortigate, Compuware (EUE), Windows Server editions & Linux  Content delivery network (CDN), Live Streaming  Collaboration products such as Audio conferencing, Video Conferencing & Cisco Telepresence  Voice SIP Trunking  Hosted Contact Center  Process adherence to ISO 20K, ISMS, TBEM, ITILv3 Certifications Information Technology Infrastructure Library (ITILv3) Cisco Certified Network Associate. Cisco Certified Design Associate. Cisco Certified Express foundation Solution specialist ( CXFS) - Expired Vmware Sales Professional Vmware Technical Sales Professional. Employment Profile Since June’12 at Tata Communications Ltd., Mumbai, India as Manager (Senior Solution Architect) Job Role:  Identifying new opportunities, capitalizing identified opportunities and business development to achieve assigned targets.  Selling Tata Communications services to achieve sales target.  Handling MNC clients from BFSI, IT, ITES, Hospitality and Pharma verticals.  Achieving assigned targets by selling Tata Communications services to enterprise clients.  Identifying new business opportunities by in detail study of customer infrastructure and customer business.  Capitalizing identified opportunities into business by designing cost effective solution to cater customers need.  Engaging with client right from the beginning till closure of opportunity.
  • 3. Sandeep Jangam  Maintaining relationship with client from bottom to top level.  Handling post sales issues of client.  Learning new technology, educating customers about new technology and its advantages, thus generating new revenue for Tata Communications.  Positioning new products/ services and educating benefits of services to client in business (internal/ external), thus generating revenue.  Being on field, supporting backend product team about new products available and offered by competitors in market and suggestion to existing products to make product more adaptable by customers.  Understanding drawbacks of existing services and reengineering the solution to fix the recurring issues.  Responding to RFP and RFI published by clients by coordinating with internal resources. Getting the approvals on deviations.  Helping clients to prepare RFP.  Proof of Concept (PoC) to sell the new services/products. Key Highlights:  Rewarded extra mile award for F.Y. 2013-14 Since Sept’11 to May 2012 at Sify Technologies, Mumbai, India as Manager (Solution Architect)  Identifying new opportunities, capitalizing identified opportunities and business development to achieve assigned targets.  Achieving assigned targets by selling Tata Communications services to enterprise clients.  Identifying new business opportunities by in detail study of customer infrastructure and customer business.  Supported the Compuware EUE/ RUM product. Since April ‘09 to Sept ‘11 at Tatanet Division of Nelco Ltd, Mumbai, India as Team Leader – System Integration  Performing as a Team leader for Managed services operations.  Change Manager for IT & Network Infrastructure  Planning and Designing Solutions for IT & Network infrastructure.  Design solutions as per costumer need.  Involved in Network and Security audits  Build Complete Infrastructure Management System which is ITIL Compliant.  IMS comprises NMS, Service desk, Event log analyzer, Firewall log analyzer & Change management tools.  Management of IT Network, Datacenter Network & Information Security  SLA Management Since June ‘07 till April ‘09 at Tatanet Division of Nelco Ltd, Mumbai, India as Senior Engineer – Network Integration  Team Involvement as Network Integration Engineer  On Time delivery  Maintain the Network uptime as per the SLA  Resolve the Level 3 complaints and perform Root cause analysis.  Perform Capacity planning for the Infrastructure.
  • 4. Sandeep Jangam Nov ’04 – June ‘07 at Bharti Airtel Ltd ( Comsat Max), Mumbai, India as Executive Engineer ( ISP-NOC)  24x7 NOC  Monitor and Manage Devices in a Frame-relay, VPN & ISP environment  Responding to Customer complaints  Active involvement in Network Upgradation & Troubleshooting activities  Perform as per Six Sigma standards and participate in yellow belt certification. Major Projects  Evaluation, customization and provisioning of NMS tools, Service Desk, Firewall Analyzer and Netflow Analyzer for MSOC.  Video Conferencing and webcast events for major clients such as SBI, APAS, Voltas & Sun Microsystems , Satyam, I flex , Tata Capital etc.  Migration of a Frame relay POP  Implementing the Frame relay VPN network of more than 40 Leased Line to connect the HO with regional offices for a Corporate client  Implementation of MRTG & PRTG with SLA management.  Network Audit for Corporate Customers. Academics and Certifications Bachelor of Engineering in Electronics from Mumbai University with First Class (May 2004). • Dale Carnegie leadership Graduate • Information Technology Infrastructure Library ITIL v3 • Excellence in customer Service. • Cisco Certified Network Associate (CCNA) - expired • Cisco Certified Design Associate ( CCDA) - expired • In house training on ISP, Security & VSAT Networks, Training on various ISP & Network Security products. • TBEM ( Tata Business Excellency Model) Assessor training • Six Sigma – Yellow Belt Certification at Bharti Airtel ltd. Extra Curricular Activities 1) Member of training committee. Arrange for fortnight trainings on various technical topics related to VSAT, ISP or MPLS technology. 2) Supporting Weekly Technology Sessions. 3) SME for Managed Hosting & Cloud services Personal Details Date of Birth : 11th August 1983 Marital Status : Married Nationality : Indian Passport : J3575951