Personal Information
Organización/Lugar de trabajo
Bengaluru Area, India India
Ocupación
Transition Manager - Microland Limited
Sector
Technology / Software / Internet
Acerca de
ITIL V3 intermediate ( SS & SO) and PMP certified professional with 11.0 + years of experience in IT Service Delivery, IT Operations, Transition, Process improvement and Project management.
Hands on experience in ISO 20000-1:2011, ISO 27001:2005 and CMMi for services Implementation.
IT Service delivery, Project management , Facilitating IT Transitions
SLA management and Customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Based on six sigma...
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- Infografías
Quick & Dirty Dozen: PCI Compliance Simplified
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