1. How to become a
Successful Developer in
Dynamics 365 Customer
Engagement
SPEAKER : SANJAYA PRAKASH PRADHAN (MCT)

2. About Me
I am Sanjaya Prakash Pradhan (The Softchief)
having 10+ years of working in Microsoft Dynamics
365 Business Applications and now I am a
Microsoft Certified Trainer (MCT). I do,
 Prepare educational YouTube videos
 Conduct Webinars and Podcasts
 Write Blogs and Courses
 Actively Participate in Communities
 Attend community events
 Udemy instructor
www.linkedin.com/in/softchief
https://www.youtube.com/user/sppmaestro
Softchief.com

3. Agenda
 About the Webinar
 Why to be a developer
 My Developer Journey
 Phases of a Dynamics 365 Developer

4. Why to be developer
 More credibility in Team
 More chance on job offers
 Better exposure in Whole platform
 90% MNCs are looking for Developer
 A Developer is by default a Functional guy
but A functional guy is not developer
 Better growth and can take part in key
decisions of an organization’s plan.

5. My developer Journey
 Trained in C# in 2010 and joined
 Started in 2010 with CRM 3.0
 Configured many instances
 Designed and implemented many Configurations
and Customizations
 Written thousands of C# code projects, JavaScript,
CSS, HTML, SQL Server etc.
 Kept my self updated with each Dynamics CRM
Version in time
 Written many Blog articles
 Became Microsoft Certified Trainer (MCT) to train
other developers

6. Phases of a Dynamics 365 Developer’s
Journey
• Being an USER
• Being a FUNCTIONAL CONSULTANT
• Being a TECHNO-FUNCTIONAL CONSULTANT
• Being a DEVELOPER
• Being a SUCCESSFUL Developer

7. Being an User of Dynamics 365
 Learn the Basics of product
 Understand the UI & Navigation
 The Terminologies
 Helping on designing basic business
processes
 Working with different functionality
provided in the product
 Take part in change management team for
advice

8. Being a Functional Consultant Dynamics
365
 Learn the out-of-the-box modules/apps in
the product
 Design business processes/ workflows
 Working with features of the product
 Learn Configuring the product
 Basic Understanding of Integrations with
other products
 Data management concepts
 Perform System Admin Tasks
 Power BI Analytics

9. Being a Techno-functional Consultant
Dynamics 365
 Schema Customization
 Entity, Forms, Views, Dashboards, Charts,
Business Rules, Workflows, BPFs, Dialogs,
Actions
 Administration Tasks
 Business Requirement Analysis
 Data Management
 Business Management Settings
 Security matrix Knowledge

10. Being a Developer in Dynamics 365
 Expert in Product Configuration
 Knowledge of C#, JavaScript, CSS, HTML,
JQUERY, Web Service, SQL Server
 Expert in Product Customization
 Expert in Extending the product
 Plugins
 CWAs
 Custom Apps
 Customize Ribbon, Sitemap

11. Being a Successful Developer in Dynamics
365
 Expert in Product Configuration
 Expert in Product Customization
 Expert in Extending Product
 Expert in Integrations
 Expert in Migration
 Active Participation in Forums
 Power Platform Working knowledge
 Azure Integration knowledge
 PCF, DevOps, CDS, Unit Testing
 Best practices, Portals, Web API,

12. QUESTIONS ? SOFTCHIEF.COM