4. “User Experience" encompasses
all aspects of the end-user's
interaction with the company, its
services, and its products.”
— Don Norman
and Jakob Nielsen,
NNgroup
by @sarafdez at #brightonseo
5. “No product is an
island. A product
is more than the
product. It is a
cohesive,
integrated set of
experiences.” —
Don Norman
by @sarafdez at #brightonseo