shared services business transformation outsourcing business process outsourcing public sector shared services change management bpo chazey partners shared services case study shared services model transformation hr shared services optimization higher education sso shared service robotic process automation shared services launch standardization hr transformation shared services in higher education kpis client relationship government shared services customer relationship management business case shared servcies process improvement public sector business process shared services best practices hybrid payroll end to end process model effective metrics shared services organization global shared services shared services optimization. shared services valu case study client interaction framework client engagement finance transformation public sector back office hr shared services technology enablement shard services public sector conference canada government performance management customer satisfaction management buy-in finance shared servcies lean lean six sigma global business servcies service level agreement customer services high education back office transformation rpa artifical intelligence process automation intelligent automation robotics rpa proof of concept rpa poc rpa pilot shared services assessment service delivery shared services for higher education customer service benefits scale size approaches performance metrics shared services latam best practices latam city of houston omar redi payroll integration university of california san francisco ucsf back office operations financial reporting shared services transformation government higher education transformation implementation roadmap uk loughborough university outsource shared services implementation shared services design shared services migration plan ssc shared services feasibility study shared services governance governance framework shared services inefficient root causes shared services failing technology compliance local regulations change key factors methodology global process ownership change managememt roadmap succesful outcomes efficient processes p2p purchase to pay prochure to pay financial services fiancen transformation procurement transformation it transformation advisory business outsouring trends global business services continous improvement lift & shift captive shared services global delivery strategy scope expansion shared services stakeholder management role of finance finance as a service hro ca technologies hr outsourcing business services organization coca-cola hellenic emc’s shared services shared services organizations hr best practicies organizational growth best in class hr processes south africa africa bpo service provider bpo relationship vendor managmnet shared services center talent management staff management attrition payroll management process enhancement corporate strategy crm framework shared service ceter grant farrell university of california ucpath center us government services managemnet crm business tr executive buy-in shared servvices centre location analysis statutory management tax compliance tax process finance transaction processes value creation multifunctional shared servcies gbs cost reduction business partnership cfo business services public back office it service management lean manufacturing information technology business process management recruitment process outsourcing
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