ADAPT OR DIE
How your MSP can
beat the competition
with 3 operational
quick-wins
IT EXPO 2023, Fort Lauderdale, FL
Mike Polga
Co-founder/CTO, Quoter
Scott Bauer
Director of Marketing, Quoter

Competition remains
the top challenge for
MSPs year over year.
SOURCE - Global State of the MSP Report: Looking Ahead to 2023
https://www.datto.com/img/dat-2022-Global-State-MSP-Report.pdf

Why is competition the
biggest challenge?
✓ CAGR of 12.6%
✓ Forecasted to
2x over the
next 5 years
INDUSTRY GROWTH
IT GETTING MORE
COMPLICATED
✓ Vendors
moving
downstream
✓ MSPs going
national
M&A /
CONSOLIDATION
✓ Hybrid /
Remote
Workplaces
✓ Cybersecurity
Risks
✓ Compliance
Requirements

How do we
fight back?

QUICK WIN #1
Get Your House
in Order

Operational Quick Wins
✓ Operational
Efficiency
DEFENSE
✓ Profitability
✓ Fire your bad
customers
✓ Clearly define
your ICP
✓ Customer
Experience
First
✓ Proactive
Revenue
✓ Process
Tooling
✓ Quote to Cash
Optimization
✓ Specialization
DEFENSE OFFENSE
1. 2. 3.

QUICK WIN #2
Fire your bad customers

✓ Operational
Efficiency
✓ Profitability
✓ Fire your bad
customers
✓ Clearly define
your ICP
✓ Customer
Experience
First
✓ Proactive
Revenue
✓ Process
Tooling
✓ Quote to Cash
Optimization
✓ Specialization
Operational Quick Wins
DEFENSE DEFENSE OFFENSE
1. 2. 3.

QUICK WIN #3
Put Customer
Experience First

✓ Operational
Efficiency
✓ Profitability
✓ Fire your bad
customers
✓ Clearly define
your ICP
✓ Customer
Experience
First
✓ Proactive
Revenue
✓ Process
Tooling
✓ Quote to Cash
optimization
✓ Specialization
Operational Quick Wins
DEFENSE DEFENSE OFFENSE
1. 2. 3.

RECAP
1. Get your house in order
2.Fire your bad customers
3.Put customer experience first

Thank you!
February 2023
VISIT US AT
BOOTH 927
Mike Polga
Co-founder/CTO, Quoter
Scott Bauer
Director of Marketing, Quoter