Scott Hickey

Ireland Ireland

Associate Vice President Customer Operations at HCL Technologies

Technology / Software / Internet

Over 16 years experience in senior customer service management positions for many of the leading IT and Telco companies, but always with one simple, clear mission; continuously improve client and customer experiences, increase employee engagement and create a positive revenue impact. A highly organised, data driven business leader with extensive international experience and a discernible track record of leading & managing group level strategies and operations for large scale, multi-location, in-house and outsourced contact centres (on-, near- and off-shore) A sharp eye for spend control combined with an inspirational and empowering management style and proven successes in developing ...