Seertech i learning PLUS Mining LMS Solution

Seertech Learning
Seertech Learning Seertech Learning
Making ‘Safe Money’ Case Study 
April 2014
Topics 
2
Introducing Seertech Solutions… 
3 
Experts in the deployment, alignment and integration of global, complex, transformative learning management solutions 
Learning on the cloud since 2003 
Focused on Oracle iLearning –scalable / secure with iLearning PLUS –extended capability, class leading, award winning features 
Staff in 5 countries –customers in over 40. HQ Sydney 
Mobile, Social, Gamification–introducing ‘disruptive’ learning technologies
Introducing Downer EDiMining 
Part of Downer Group (DOW) –est. 1933 (AUD$5.4bn) 
Mining services –Exploration Management, Exploitation Drilling, Open Cut & Underground Mining, Blasting, Crushing Services 
Operating 50 Mine Sites throughout Australasia for clients including: 
4,000+ employees / contractors 
4
The business challenge 
5 
All impact consistency, productivity and risk = major performance impacts 
1 
‘Zero Harm’ 
2 
Optimizing crews –right skills for tasks 
3 
Consistency –standardized work / visibility 
Impacts:regulatory risk, culture, profitability, new business growth 
Impacts:productivity, revenue / profitability, operational flexibility, risk 
Impacts:strategic & operational flexibility, regulatory risk 
Regulatory Compliance 
Revenue / Profits 
Competitor DifferentiationReduce LTIFR < 1.0 / TRIFR < 5.0 
Growth 
Operating in a highly competitive market segment in a climate of reducing near-term opportunities…
Addressing the business challenge –through learning management 
6 
Centralize & Standardize Risk & Compliance Training 
1 
Improve Data / Reporting Accuracy > 95% 
2 
Solution is easy to use. 100% adoption rate 
3 
Improved top line / bottom line business performance 
Reduce Risk –LTIFR / TRIFR 
Design an efficient, standardized task based competency / training solution to support reduced risk / improved productivity
Selecting the right partner 
7 
Full Service Solution 
Implement 
Host 
Consult 
Support 
1 
Flexible, Aligned Product 
Matrix Reporting 
Job / Task Assessment tools 
2 
Experienced Integrator 
Batch 
Web Services 
JDE Integrations 
3 
Oracle iLearning 
iLearning PLUS 
Analytics via OBIEE 
Technology 
Global cloud learning experts since 2003 
EdgeCastCDN 
Hosting 
Implementation 
Development / Configuration 
Operational & strategic support 
Services
Designing the right solution –defining standards… 
8 
Design a system solution that would support the standardization of roles, tasks, competencies, licenses and qualifications across all mine sites 
This solution needs to be easy to use, robust and have excellent reporting capabilities 
3M 
Identify / analyze operational & training workflows to determine solution scope 
Define and assign role and task based competencies / licenses for each role / roles 
Identify and quantify speed of workflow 
Task based role definition / standardization across mine sites
Seertech Hosting & Support Services 
Creating the System Solution 
9 
Licenses 
Qualifications 
Authorizations 
Training Delivery 
Assessment 
Certification 
Reporting 
Forecasting 
Planning 
Audit 
User Data 
Role Data 
Organization (Site) Data 
User Data Management Solution 
LMS Admin 
Project 
Manager 
Trainers 
Employees 
Contractors 
Set roles, tasks, license, competency requirements 
Reporting 
iLearningPLUSLMS 
License Management 
Qualifications Management 
Training delivery / management 
Person Management 
Role Management 
Assessment / Certification 
Reporting 
Alerts / Reminders 
Learning Management Solution
Features / Benefits of the Solution 
10 
Easily input or update licenses, qualifications 
See role or task based competency gaps at a glance 
View reminders for expiring qualifications, licenses or authorizations 
Transfer learning records between sites 
Easily view & manage training schedule, focus on training / compliance / authorization gaps 
Focus on training delivery –not training management 
Easy, self-service recording of authorizations 
Less re-training –portable learner records from other sites 
See compliance / training / authorization gaps at a glance –more effectively manage shift teams 
Plan ahead -forecast training / certifications ahead of time 
Easily visualize compliance and competency gaps through comprehensive matrix reporting 
Facilitate and manage audit process with timely access to accurate data 
Self service management capabilities –global or mine site specific support of role / task assignments, licenses, qualifications, competencies and more… 
Self-service report generation –global or local views
11 
Solution In Practice
The end result –reports and dashboards 
12 
Each site / shift supervisor has access to configurable dashboards showing important information relating to shift crew including: 
Authorizations (competency assessments due) 
Reassessments due 
Classes running 
Crew role information 
‘One Click’ training matrix reports… 
Mine Site Dashboard 
Assessments / Reassessments due 
Classes running / due to run 
‘One Click’ matrix reports
The end result –reports and dashboards 
13 
Training Matrix reports can be generated in HTML, CSV, PDF format to help manage role based task authorization levels / license currency for each user, each crew, each shift and each mine site 
Multiple roles per individual 
License status 
Task Authorization Status 
Color coding to highlight areas of interest
Creating tasks / roles 
14 
Create roles, then create tasks to associate to any role. Tasks are activities that you want the learner to complete or be assessed against. They can be formal learning events, or ‘check box’ evaluation / certification items, licenses/medicals or anything else… 
Assign any number of learning , assessment / certification or license requirements for a given role
Assigning roles… 
15 
Users can have any number of roles assigned, which are really groups of tasks. 
Task completion status is then tracked for these roles associated to the end user. 
Role assignment can also be automated from an external data source (eg: JDE) 
Assigning tasks by role to individuals
Assigning licenses / medical information 
16 
Each user can either upload / input their license / medical qualifications & renewals, or an admin can upload / input them 
This includes uploading scanned copies of the documents for audit purposes… 
Upload scanned document copies 
License dashboard showing status and allowing self- service edit / renewal / new license creation
Assessing / evaluating task based competencies 
17 
View current certification status, history and edit the status 
Workplace assessors have access to complete evaluation / certification of users, as well as a history of certification… 
Choose from configurable statuses and upload supporting documents
Downer EDiMining + iLearning PLUS -Outcomes 
Reduced LTIFR to <0.76 per million hours worked! 
Reduced TRIFR to <4.82 per million hours worked! 
Both LTIFR & TRIFR generally trending down 
Data accuracy >99% 
>95% consistency of roles / tasks across mine sites 
Training completion rates +95% over pre-2013 levels 
Reached in excess of 4,000learners to-date 
Average ~2,000 completions per month 
Data administration time -50% 
Training team effectiveness ~+50% 
18
2 Years On -Lessons Learned 
19 
PAIN POINTS 
Executive sponsorship is critical to success! 
Make it simple –less clicks and more relevant info. 
Gaining Consensus! 
Standardizing workflow 
Data cleanse –need good support 
Align to the needs of the business –don’t over- complicate but be mindful of future changes…
Future Plans… 
More online courses (theory) –focus face-to-face for ‘hands on’ learning 
Widen site kiosk availability to facilitate greater access 
Offline learning / mobile learning to support remote workforce 
Full Talent Suite integration 
Widen format and capability for self-service management of dashboards… 
20
Visit us at Booth 1, Level 6 Vinci to find out more… Questions?
Contact Information 
Seertech Solutions 
22 
ASIAPACIFIC 
Seertech Solutions Pty Ltd 
AUSTRALIAN HEADQUARTERS 
Rushcutters Bay NSW 2011 
AUSTRALIA 
Tel: +61 2 9368 6700 
Fax: +61 2 9358 6265 
www.seertechsolutions.com 
AMERICAS 
Seertech Solutions America LLC 
NORTH AMERICAN HEADQUARTERS 
Springfield VA 22152 
UNITED STATES 
Tel: +1 800 689 4711 
Fax: +1 866 453 1575 
EUROPE& MIDDLE EAST 
Seertech Solutions Europe CV 
EUROPEAN HEADQUARTERS 
LondonEC1A4HD 
UNITED KINGDOM 
Tel: +44 2 7789 741659 
Fax: +44 2 7789 741658 
info@seertechsolutions.com
1 de 22

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Seertech i learning PLUS Mining LMS Solution

  • 1. Making ‘Safe Money’ Case Study April 2014
  • 3. Introducing Seertech Solutions… 3 Experts in the deployment, alignment and integration of global, complex, transformative learning management solutions Learning on the cloud since 2003 Focused on Oracle iLearning –scalable / secure with iLearning PLUS –extended capability, class leading, award winning features Staff in 5 countries –customers in over 40. HQ Sydney Mobile, Social, Gamification–introducing ‘disruptive’ learning technologies
  • 4. Introducing Downer EDiMining Part of Downer Group (DOW) –est. 1933 (AUD$5.4bn) Mining services –Exploration Management, Exploitation Drilling, Open Cut & Underground Mining, Blasting, Crushing Services Operating 50 Mine Sites throughout Australasia for clients including: 4,000+ employees / contractors 4
  • 5. The business challenge 5 All impact consistency, productivity and risk = major performance impacts 1 ‘Zero Harm’ 2 Optimizing crews –right skills for tasks 3 Consistency –standardized work / visibility Impacts:regulatory risk, culture, profitability, new business growth Impacts:productivity, revenue / profitability, operational flexibility, risk Impacts:strategic & operational flexibility, regulatory risk Regulatory Compliance Revenue / Profits Competitor DifferentiationReduce LTIFR < 1.0 / TRIFR < 5.0 Growth Operating in a highly competitive market segment in a climate of reducing near-term opportunities…
  • 6. Addressing the business challenge –through learning management 6 Centralize & Standardize Risk & Compliance Training 1 Improve Data / Reporting Accuracy > 95% 2 Solution is easy to use. 100% adoption rate 3 Improved top line / bottom line business performance Reduce Risk –LTIFR / TRIFR Design an efficient, standardized task based competency / training solution to support reduced risk / improved productivity
  • 7. Selecting the right partner 7 Full Service Solution Implement Host Consult Support 1 Flexible, Aligned Product Matrix Reporting Job / Task Assessment tools 2 Experienced Integrator Batch Web Services JDE Integrations 3 Oracle iLearning iLearning PLUS Analytics via OBIEE Technology Global cloud learning experts since 2003 EdgeCastCDN Hosting Implementation Development / Configuration Operational & strategic support Services
  • 8. Designing the right solution –defining standards… 8 Design a system solution that would support the standardization of roles, tasks, competencies, licenses and qualifications across all mine sites This solution needs to be easy to use, robust and have excellent reporting capabilities 3M Identify / analyze operational & training workflows to determine solution scope Define and assign role and task based competencies / licenses for each role / roles Identify and quantify speed of workflow Task based role definition / standardization across mine sites
  • 9. Seertech Hosting & Support Services Creating the System Solution 9 Licenses Qualifications Authorizations Training Delivery Assessment Certification Reporting Forecasting Planning Audit User Data Role Data Organization (Site) Data User Data Management Solution LMS Admin Project Manager Trainers Employees Contractors Set roles, tasks, license, competency requirements Reporting iLearningPLUSLMS License Management Qualifications Management Training delivery / management Person Management Role Management Assessment / Certification Reporting Alerts / Reminders Learning Management Solution
  • 10. Features / Benefits of the Solution 10 Easily input or update licenses, qualifications See role or task based competency gaps at a glance View reminders for expiring qualifications, licenses or authorizations Transfer learning records between sites Easily view & manage training schedule, focus on training / compliance / authorization gaps Focus on training delivery –not training management Easy, self-service recording of authorizations Less re-training –portable learner records from other sites See compliance / training / authorization gaps at a glance –more effectively manage shift teams Plan ahead -forecast training / certifications ahead of time Easily visualize compliance and competency gaps through comprehensive matrix reporting Facilitate and manage audit process with timely access to accurate data Self service management capabilities –global or mine site specific support of role / task assignments, licenses, qualifications, competencies and more… Self-service report generation –global or local views
  • 11. 11 Solution In Practice
  • 12. The end result –reports and dashboards 12 Each site / shift supervisor has access to configurable dashboards showing important information relating to shift crew including: Authorizations (competency assessments due) Reassessments due Classes running Crew role information ‘One Click’ training matrix reports… Mine Site Dashboard Assessments / Reassessments due Classes running / due to run ‘One Click’ matrix reports
  • 13. The end result –reports and dashboards 13 Training Matrix reports can be generated in HTML, CSV, PDF format to help manage role based task authorization levels / license currency for each user, each crew, each shift and each mine site Multiple roles per individual License status Task Authorization Status Color coding to highlight areas of interest
  • 14. Creating tasks / roles 14 Create roles, then create tasks to associate to any role. Tasks are activities that you want the learner to complete or be assessed against. They can be formal learning events, or ‘check box’ evaluation / certification items, licenses/medicals or anything else… Assign any number of learning , assessment / certification or license requirements for a given role
  • 15. Assigning roles… 15 Users can have any number of roles assigned, which are really groups of tasks. Task completion status is then tracked for these roles associated to the end user. Role assignment can also be automated from an external data source (eg: JDE) Assigning tasks by role to individuals
  • 16. Assigning licenses / medical information 16 Each user can either upload / input their license / medical qualifications & renewals, or an admin can upload / input them This includes uploading scanned copies of the documents for audit purposes… Upload scanned document copies License dashboard showing status and allowing self- service edit / renewal / new license creation
  • 17. Assessing / evaluating task based competencies 17 View current certification status, history and edit the status Workplace assessors have access to complete evaluation / certification of users, as well as a history of certification… Choose from configurable statuses and upload supporting documents
  • 18. Downer EDiMining + iLearning PLUS -Outcomes Reduced LTIFR to <0.76 per million hours worked! Reduced TRIFR to <4.82 per million hours worked! Both LTIFR & TRIFR generally trending down Data accuracy >99% >95% consistency of roles / tasks across mine sites Training completion rates +95% over pre-2013 levels Reached in excess of 4,000learners to-date Average ~2,000 completions per month Data administration time -50% Training team effectiveness ~+50% 18
  • 19. 2 Years On -Lessons Learned 19 PAIN POINTS Executive sponsorship is critical to success! Make it simple –less clicks and more relevant info. Gaining Consensus! Standardizing workflow Data cleanse –need good support Align to the needs of the business –don’t over- complicate but be mindful of future changes…
  • 20. Future Plans… More online courses (theory) –focus face-to-face for ‘hands on’ learning Widen site kiosk availability to facilitate greater access Offline learning / mobile learning to support remote workforce Full Talent Suite integration Widen format and capability for self-service management of dashboards… 20
  • 21. Visit us at Booth 1, Level 6 Vinci to find out more… Questions?
  • 22. Contact Information Seertech Solutions 22 ASIAPACIFIC Seertech Solutions Pty Ltd AUSTRALIAN HEADQUARTERS Rushcutters Bay NSW 2011 AUSTRALIA Tel: +61 2 9368 6700 Fax: +61 2 9358 6265 www.seertechsolutions.com AMERICAS Seertech Solutions America LLC NORTH AMERICAN HEADQUARTERS Springfield VA 22152 UNITED STATES Tel: +1 800 689 4711 Fax: +1 866 453 1575 EUROPE& MIDDLE EAST Seertech Solutions Europe CV EUROPEAN HEADQUARTERS LondonEC1A4HD UNITED KINGDOM Tel: +44 2 7789 741659 Fax: +44 2 7789 741658 info@seertechsolutions.com