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
Consumer buying process
&
Organizational buying behavior
Akshay Jadhav
Sejal Chaurasia

Consumer buying process
Video
Internal Stimuli
External Stimuli
1. Need Recognization
Internal information
External information
2. Information Search
Evaluate their attributes on two aspects
Each consumer does not attribute the same
importance to each attribute
Use the information previously collected and his
perception or image
The evoked set (consideration set)
Inept set OR Inert set
Level of involvement of the consumer and the
importance of the purchase
Evaluation of alternative
choose the product or brand that seems most
appropriate
depend on the information and the selection made in
the previous step
Purchase Decision
Satisfied
Dissatisfied
Post-purchase Use and Disposal
Post-purchase behavior

Post Purchase Use and Disposal

Organizational Buying
Behavior
Organization buying is the decision-makig process by
which formal organizations establish the need for purchased
and services and identify, evalute, and choose among
alternative brands and suppliers.

Organizational Buying Process

Users : These are the people who will directly use or
consume or require the product or service in order to
undertake their operational duties.
Influencers : These are individuals or groups who
help specify the requirements or provide information to
help evaluate the alternatives. People who provide
technical input are usually in this group.
Buyers : These individuals and groups have the
formal authority to select vendors and undertake the
Different groups or individuals may play
one or more of the following roles
Environmental Factor
Organizational Factor
Interpersonal Factors
Individual Factors
Major Influences on Business Buyers


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Consumer Buying Behaviour & Organizational Buying Behaviour

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