AudioCodes Webinar: Migrating to Unified Communications with Microsoft Lync

The audio portion of today’s program is available via your
PC speakers/headphones or by dialing:
+1-719-457-6443, passcode: 679799

Session #6 Migrating to
Branch Office Unified Communications
Deployments & with Microsoft Lync
Survivability
July 2012

© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Housekeeping….
The audio portion of today’s program is available via your
PC speakers/headphones or by dialing:
+1-719-457-6443, passcode: 679799

• To reduce interrupts and noise, all lines will remain on mute
• To pose a question/comment, please use the Q/A menu
• A link to the recording of today’s presentation and the slide
deck will be sent in a few days via email.
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Follow @AudioCodes on Twitter or LinkedIn


Great Drawings!
Nine opportunities to win!
8 x iPad 3s

$2,000 Vacation Voucher!
• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand
viewers too!)
• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected
during the webinar series
• Up to eight chances per person to with the Vacation Voucher
• Drawing for the iPad will be held at the end of each month and selected from survey responses for that month
• One chance per person per month for the iPad drawing
• Winners will be notified via email
• Only US Legal Residents are eligible
• Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series


UC Migration with Microsoft Lync Series

Implementing IM/Presence/Voice & Video
Emergency Services and E911 with UC
Moving off the PBX
SIP Trunking – Turning on the Cost Savings
UC Mobility - Taking it on the Road
Branch Office Deployments and Survivability
Call Recording and Compliance with UC
Unified Messaging - Integrating the Desktop


Today’s Presenters

Alan D. Percy Alex Beletsky
Sr. Director, Marketing NA Tarek Radi Microsoft Solution Architect
Senior Program Manager and Principal


Today’s Agenda

Introductions and Housekeeping
Survivability and Branch Offices - AudioCodes
Introduction to the SBA - Microsoft
A Customer Experience – Sentri
SBA Product Portfolio - AudioCodes
What’s Next?
Survey / Feedback
Q/A


Vertical Markets with Branch Offices

Financial Retail
Services and
Insurance

Education Government
(Federal, State

Why Worry?

Phone Service Restored after Vandalism
April 9, 2009
Some 17 hours after critical fiber-optic cables were cut by
someone who climbed down a manhole early Thursday
morning, phone service was finally restored to Morgan Hill and Gilroy
and parts of Santa Cruz and San Benito counties.
But earlier in the day it was as if time turned back a
generation. No landlines. No cell phone service. No Internet
connection or working ATMs.
If people had emergencies, they were told to run outside
and flag down passing patrol cars or drive to the nearest fire station.
Firefighters perched on a hilltop to scout for fires. Banks locked their
doors, issued handwritten receipts for deposits and allowed only one
person inside at a time.


Range of Architectures

?
Fully Centralized Fully Distributed


Fully Distributed Architecture

Router / Router /
Lync Switch Switch
PSTN Lync
Branch #1 Corporate Branch #3
PSTN

WAN

Router / Router /
PSTN Lync Switch Switch
Lync
Branch #2 Branch #4
PSTN


Fully Centralized Architecture

Lync

Router / Router /
Switch Switch
Branch #1 Corporate Branch #3
WAN

Router / Router /
Switch VoIP Switch
PSTN Gateway
Branch #2 Branch #4


What’s Realistic?

Fully Centralized Fully Distributed

• No one solution is perfect for all enterprises
• Hybrid Centralized / Distributed Architecture
• Balancing the benefits of each
• Mitigating the risks


Answer: Hybrid Architecture with Branch Appliances

Lync

Router / Router /
SBA Switch Switch
PSTN SBA
Branch #1 Branch #3
PSTN
Corporate
WAN

Router / Router /
PSTN SBA Switch VoIP Switch
SBA
Branch #2 PSTN Gateway
Branch #4
PSTN


Branch Office Deployments and
Survivability
7/17/2012

tarekr@microsoft.com

Blade server with…

Window Server 2008 R2
+
Lync Microsoft Lync Server 2010
Edge
Server
Server
Pool
WAN SBA Mediation Server
+
PST Registrar
+
Data Center N Branch Office
PSTN Gateway

ChungHwa Telecom

http://www.lync.com

Enterprise = 500 or more PCs
Upper Midmarket = 250 to 499 PCs
Core Midmarket = 50 to 249 PCs

Users
0

SBAv2

25
Data Center
WAN Medium Branch - (25 to 1000 users)
SBA SBA
v1 or v2

PSTN
Active Directory
1000
AD & DNS

Large Branch (>1000 users)
Survivable Branch Server
or
Standard Edition Server &
Circuit Separate Media Gateway
Packet

Lync Admin (Data Center)

Active
Directory Add SBA to Move Users
Computer the Topology. to the SBA.

Lync Partner Technician
(Branch)

Join to Domain Enable CS Replication. Start CS services.
SBA Drop Shipped Technician connects & SBA downloads Finish GW Config
to Branch with to WEB based GUI, complete SW topology & and test PSTN
Software installed IP Configuration. configuration. configuration. Connectivity with
Request & Assign Certs. temp user account.

Lync Admin (Data Center)

Change Normalization Rules Lync Central Management Server
Change Routing Rules Store Configuration
Change User Policies Replicate to SBA

Branch Replicated
to the SBA

Branch Office(s)
SBA receives & processes
replication

Branch Office Data Center

1. DNS SRV Query
Active Directory

Response: (Multiple) Director Pool FQDN Active Directory Domain
Services
Domain Name Server
2. TLS to Director Pool. SIP Register
Response: 401 Redirect to Cert Provisioning
5. SIP Register
Bob
Response: 301 Redirect Lync Server
Primary: SBA FQDN, Backup: EE Pool FQDN Director

3. https;//PoolFQDN/CertSvc

6. SIP-TLS* Register
200 OK IIS - IWA Auth Get Certificate
(Cert Auth)
Client caches SBA FQDN**
4. Certificate Replication
And IP Address SBA Lync Server Enterprise Edition
Pool

Normal Mode WAN Down SBA Down
User Registers with SBA Branch user: No change Users register w/Backup
External: Register to pool registrar in the datacenter
Lync Lync Lync
Edge Server Edge Server Edge Server
Server Server Pool
Pool Server Pool

Data Center Data Center Data Center

WAN PSTN WAN PSTN WAN PSTN

SBA SBA SBA

Features Available with WAN Down
PSTN Inbound and Outbound calls
Intra-Site calls, Inter site calls (PSTN Rerouting)
WAN Up WAN Down
Hold, Retrieve, Transfer
All Features Available Basic Voice Features Available
Authentication, Authorization
Voicemail Deposit
Voicemail Retrieve (through PSTN)
Call Forwarding, SimulRing, Boss-Admin, Team-
call
Call Detail Records (CDR)
All 2 Party Intra Site communications
Audio Conferencing through PSTN
Contact Search
Features Unavailable
Inter-site Data (IM, App Sharing, etc.)
Conferencing (IM, Video and Web)
Presence & DND based routing
Modify Presence or Change Call Forwarding
Settings
Contact List
Response Group and Call Park
Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition

Branch Client Media and Signaling Paths Media
Signaling
WAN Available

Intra-Branch Branch PSTN Calls
Signaling/media don’t traverse WAN SBA sends call to the PSTN
SBA routes the call between the No WAN involved
users

Lync Lync
Edge Server Edge Server
Server
Pool Server
Pool

Data Center Data Center

WAN PSTN WAN PSTN

SBA SBA

Signaling
WAN Available

Inter-Branch / HQ Calls Branch User through
Signaling/media traverse WAN
SBA routes the call to the other pool
Edge
Call Routing through SBA
WAN used for Signaling, not Media
Lync Lync Server
Edge Server Edge Pool
Server
Pool Server


WAN PSTN WA PSTN
N
SBA SBA

Signaling

Intra-Branch Calls Inter-Branch/HQ Calls
Two-party voice/video/IM/App Sharing SBA Initiates PSTN Rerouting
Audio Conferencing through PSTN Media is over PSTN (Voice Only)
No Presence or Video
Conferencing
Lync Lync
Edge
Server
Server Edge Server
Server
Pool Pool

WA PST WA PST
N N N
N
SBA SBA

Signaling

External Branch User SBA Down
Remote user has full functionality Clients register w/Backup Registrar in
(excepting inbound PSTN) DC
through data center pool Functionality driven by pool over WAN
No functionality loss
Lync Lync Server
Edge Server pool Edge pool
Server Server


WA PST WA PST
N N N
N
SBA SBA

3G/4G Branch Office

Lync
Edge Server
Server
Pool USB
3G/4G

WAN GW
Router

Data Center
PSTN

Signaling
Media

Formal Qualified
Sign Up Self Test Test Partner
• Join Microsoft Connect • Complete self- test •Pass formal test • Join TSA Net
matrix using test with TekVizion
• Join Microsoft Partner tool • Create Office Lync
Network Server Quick Start
• Sign test / support Guide
• Sign NDA contract with
TekVizion • Provide URL for SBA
• Get access to for Technet web page
interoperability • Review self-test
specification, test results with • MSFT promote
plan, and test tool Microsoft and qualified SBA to its
TekVizion channel
For detail, visit the web site at http://technet.microsoft.com/UCOIP

The Microsoft UCOIP team can be contacted at
msucoip@microsoft.com

http://technet.microsoft.com/en-us/library/ff799213.aspx

http://technet.microsoft.com/en-us/library/gg398849.aspx

http://lync.microsoft.com/en-us/why-choose-lync/Pages/case-studies.aspx

Branch Office Survivability – Real World Experiences

Alex Beletsky
Microsoft Solution Architect
and Principal


Business since 1999
Israel - Development &
Engineering

2012 East Region
Partner of the Year
Northeast Partner of the Year
2012, 2011 & 2010
Only Partner to Win 3 Consecutive Years

2011 Awards
Voice & VTSP

• Implement a standard IM/Presence System
for everyone in the company
• Bring Web and Audio Conferencing in-house
to realize savings
• Provide ability to integrate into Video Conferencing
platform when required
• Provide a slow migration with little to no impact on
the user base in a way where Cisco can be
decommissioned in the future without re-architecting
the solution

• Implemented Lync in line with current Cisco Environment
• Implemented reciprocal Dial plans to allow interoperability
• Enabled Lync conferencing for all employees
• Completed the project in 8 weeks from planning to fully deployed

• Implement Lync as a PBX
• Competitive situation with Cisco
• Implement a standard IM/Presence System for
everyone in the company, including UK, Europe
and China
• Bring Web and Audio Conferencing in-house to
realize savings for internal and external meetings
• Cutover over a weekend

• Upgrade Exchange to 2010 and implement UM
• Bring up Lync alongside of Cisco for testing purposes
• Implement SIP trunking for conferencing along side PRIs for inbound dialing
• Deployed local Lync pool in Europe to serve that market
• Improved employee productivity by allowing real-time access anywhere in the world without a VPN
• Replaced WebEx with Lync conferencing which is saving money every month

Migrating to
Unified Communications
with Microsoft Lync
July 2012



AudioCodes - Survivable Branch Appliance (SBA)

Mediant 800 Mediant 1000 Mediant 2000
Target Applications Small Branch Mid Density Applications High Density Applications

Maximum Channels 24 120 480

Maximum Registered Users 500 1,000 1,000

Supported Voice Configurations FXS, FXO, BRI, E1/T1 FXS, FXO, BRI, E1/T1 E1/T1
(Factory Configured) (Field Upgradable) (Software Scalability)

LAN Ports 12 ports with POE 3 ports (MSBG only) none

Voice Coders G.711, G.726, G.723.1, G.729A, GSM-FR, MS-GSM, Microsoft RTA

Supported Operation Modes Media Gateway , MSBG (WAN Access, Media Gateway , MSBG (WAN Access, Media Gateway
LAN & Data Routing) LAN & Data Routing)
and E-SBC and E-SBC

CPU Intel Atom 1.6 GHz Core2 Duo 1.5 GHz Core2 Duo 2.16 GHz

Fax and Modem Transport T.38 compliant (real time fax), Automatic bypass to PCM or ADPCM

Power Supply Universal 90-260 V AC Universal 90-260 V AC or redundant AC Universal 90-260 V AC
or redundant AC,
or single -48 V DC

Physical 320mm x 345mm x 1U 1U high, 19-inch wide rack mount


Partners: Get started with your NFR / Lab Discount!


Our Next Session

Call Recording and Compliance with UC
Partners: August 14, 2012 End-Users: August 16, 2012
• Needs and Challenges
• Applications for Call Recording
• Compliance and Regulation
• Best Practices - SmartTAP Call Recording
• Customer Case Study


Survey Time!

8 x iPad 3s

$2,000 Vacation Voucher!

We appreciate your feedback!
Please complete the short survey
http://www.surveymonkey.com/s/UCMIGRATION6


Q/A and To Learn More:
• Questions: Use the Q/A menu on Live Meeting
• To request immediate follow-up: www.audiocodes.com/Lync
• More on Lync solutions:
• Whitepapers
• Recorded webinars See us at:
• Videos
• Datasheets/Brochures
• Social Media
• LinkedIn - AudioCodes / Lync Resource Center Group
Booth #808
• Twitter – @AudioCodes or @AlanDPercy
October, 2-4, 2012
Austin, TX


Thanks!
Alan D. Percy
Alan.percy@audiocodes.com
Twitter: @AlanDPercy

More on Lync solutions at:
www.audiocodes.com/Lync


AudioCodes Webinar: Migrating to Unified Communications with Microsoft Lync

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