1. SERGE-FREDERIC CLERMONT
https://www.linkedin.com/pub/serge-frederic-clermont/78/556/2a7 678-362-2610
sfclermont@gmail.com
RECORDS MANAGEMENT SPECIALIST-LEAD
Client-oriented, collaborative project leader in information governance and records management retention. A one-
man solutions analyst building successful client relationships by protecting on-site and off-site data assets through
expertise in strategic communications, support content development, end-user education, and vendor management.
AREAS OF EXPERTISE
Administrative Office Support
Client Relationship Development
Corporate Communications Strategy
Customer Service Training/Support
Ethics & Compliance Enforcement
Facilities/Hospitality Administration
Leadership Development
Project and Process Management
Public Speaking/Presentation Design
Quality Assurance Logistics
Records Management/Data Entry
Strategic Workflow Solutions
Technical Copywriting/Editing
Vendor Account Relations
PROFESSIONAL EXPERIENCE
PwC [PricewaterhouseCoopers LLC] – Atlanta, GA 2004-Present
Forrest Solutions Outsourcing (FSO Contracted Start Date: November 2013)
Records Management Specialist-Lead
Role: Primary lead for information governance projects and protection policies; primary supervisor for two to
three records associates; primary point-of-contact for data discovery and data history review; beta tester for
client-developed RIM systems.
Responsibilities:
 Data entry and records creation
 Facilities on-site storage management
 Information protection compliance for confidential and regulated audit, tax, and advisory records
 Off-site storage processing, retrieval, and disposition as per retention schedules established by Ethics &
Compliance
 Supply and procurement cost management
 Project coordinator for internal client workstation moves
 Instructional designer for internal personnel training on proprietary records management system
 Merger legacy records data research, file cloning, and clean-up
 Ancillary office services as required (hospitality, reception, reprographics, mail services)
 Time/expense reporting and compliance
 External client site analysis for records management solutions development
 New hire department on-boarding, training, and coaching
 Project and operations supervision for three records associates
Accomplishments:
 Office personnel relocation and file transfer reconciliation for 1,000+ employees and 7,500+ records. Point of
contact lead for records destruction (1,201 records 2014; 1,047 records 2015)
 Reviewed and issued 848 system corrections of confidential records locations within seven days of project
initiation. Retrieved 396 “lost” records in three days of deadline.
 Ongoing review of off-site storage boxes content; 9,000 boxes recalled for inventory metadata updates with
Iron Mountain; delivery and pick-up lead
Inaugural-Ancillary Position: Guest Services Consultant
 Copy, production and mail routing services
 Procurement fulfilment, cost tracking, and reconciliation
 A/V equipment and teleconferencing logistics
 Supply depot management and recycling; client relationship development
 On-site and off-site event logistics
 Information security compliance (secure desk policy compliance)
 Concierge service for firm partners and reporting associates
Accomplishments:
 Facilities point-of-contact for client personnel floor and office-wide events (Partner Promotions Day, Holiday
Party, Affinity Group Meetings, Campus Recruiting, Summer/Winter Internships, Employee Training, "Busy
Season" Tax Catering, New Hire On-boarding)

2. Earthlink, Inc. – Atlanta, GA 1997-2004
Manager, Customer Service Training
Role: Supervision and management of customer service training department consisting of six associates. Logistics
and project manager for instructional design, cross-department curriculum, and employee development. Head
technical writer and editor.
Responsibilities:
 Managed team across six satellite office locations along East to West Coast time zones
 Conducted new hire on-boarding sessions and follow-up evaluations
 Supervised instructional design of ongoing customer service training curriculums and “roadshow” delivery
development
 Managing editor for outgoing department correspondences, newsletters, technical manuals
 Project manager for ISP acquisition training needs
 Coordinated quality assurance call shadowing and effectiveness reporting
 Approval point-of-contact for department travel scheduling
 Cross-department project coordination for technical support of software teaching aids
 Logistics analysis for satellite training facilities architecture
 Lead evaluator for third-party L&D vendor support
 Program coordinator for call center sales and service award recognition;
 Call center supervisory experience of twelve to sixteen full-time service representatives.
Accomplishments:
 First designated customer service training personnel; tasked with developing training program for growing
employee base; lead instructional designer
 1,200+ FT new hire customer service representatives trained in six weeks across six satellite offices, East and
West Coast, 25:1 teacher:student ratios in classes, 98% measured retention of employees exceeding 6 month
tenure
OTHER SKILLS
Documentum 6.0 (XML Database)
Google@Work
LotusNotes
Microsoft Office 2010 (Word, Excel, PP,
Access)
Microsoft Project
Microsoft Visio
SharePoint
Twitter (and other social media)
EDUCATION
Communications Major, Queens College – Bayside, NY 1983-1985
AWARDS/CERTIFICATIONS/ORGANIZATIONS
Competent Communicator, Advanced Communicator-Bronze, Competent Leader, Toastmasters Int'l
President Emeritus, PwC Toastmasters, Club No. 987103
Member of ARMA International #18508135
Business Skills Mentor for PwC Junior Achievement Sutton Middle School Internship, 7 years