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Service Design Days 2016 - Keynote Kike Alonso

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Service Design Days 2016 - Keynote Kike Alonso

  1. 1. Hello! I want to tell you 3 stories about Design and Data
  2. 2. Connecting the dots The Past
  3. 3. As a millennial, I grow up in a quantifiable world. That changed my social skills and wasted my money
  4. 4. 💩 👑
  5. 5. For better or worse. Data awareness changes user behaviours.
  6. 6. And we know some things about them “25 % of the Spanish Internet users have visited one of the sites we have built.” THE DIGITAL INDUSTRY 6 YEARS AGO
  7. 7. “Your brand sales increased 7% last month”. “We run a survey and your brand recognition is now +15%”. But it could be because the millions you paid us OR NOT. MEANWHILE ADVERTISEMENT COMPANIES 😱
  8. 8. We were inheriting the versus culture. Back then we choose 💖 or 🤖 to manage the process.
  9. 9. That is the opportunity for the Service Economy Creativity, Design and Data need to eat at the same table
  10. 10. The Past We keep struggling The Present
  11. 11. BUT IT’S BECOMING A TREND Digital Design roles landing in the Video Game Industry Educational NGOs building Business Intelligence teams with designers UX Designers in Advertising Companies
  12. 12. YAMMER BASIC UNIT Designer Product Manager Developer Researcher Product Writer Decision MakerQuality AssuranceData Analyst User Support Marketing / Sales
  13. 13. We learn to work together, the hard way. 💥💥💥💥 We know it didn’t work, we didn’t know why.
  14. 14. Stay always in the discovery phase
  15. 15. Stop the deliver & run design culture
  16. 16. Usually the best ideas are not here No brainstorms Prototype asap. Where the magic happens.
  17. 17. Previous On Boarding New On Boarding 1 month to build 10 months measuring and improving Tons of months to build and launch 3 months to launch 100%
  18. 18. We changed how we measure things. It changed drastically the way we design.
  19. 19. We like to Experiment 1. Align goals 2. Design the core 3. Define design variables for uncertainties 4. Launch and measure 5. Make everyone agree on assumptions6. Iterate the variables 7. Scale up
  20. 20. Data is not free. Really, it’s fucking expensive. Use it with care.
  21. 21. Data is not a religion. Designers cannot be rockstars. The beauty of the midpoint.
  22. 22. Data improved the way we design. What’s next? The Future
  23. 23. We were inheriting the versus culture. “Stories are data with a soul.”. BRENÉ BROWN
  24. 24. Data ecosystems Incremental capacity to process and cross data between different services. 🌲
  25. 25. Better stories Help us to design for the stories we don’t even know about ourselves. Talk about the future, not the past. 👽
  26. 26. Kill the one fit all And build procedural systems based on user needs, not more scripts. )
  27. 27. Include data in your design process. Design your relationship with data.And be happy.
  28. 28. Thanks! 💖 @kukukaka02

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