Finnair In-flight Entertainment Service - Reaktor - #sda15
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Finnish design-driven software company Reaktor participates in the Service Design Achievement of the Year 2015 competition with their project to redesign the Finnair in-flight entertainment service.
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Finnair In-flight Entertainment Service - Reaktor - #sda15
- 1. Reaktor Mannerheimintie 2 00100, Helsinki Finland The design of In-Flight Entertainment service for Finnair tel: +358 9 4152 0200 www.reaktor.fi info@reaktor.fi Confidential ©2014 Reaktor All rights reserved #SDA15
- 2. Background Project New IFE What next?
- 3. Background
- 4. Finnair 2013: 9,2M passengers per year 42 aircrafts
- 5. Flights lasting 7 h or more
- 7. Scope IFE
- 12. Project
- 13. Reaktor FullSolution™ Concept UX / UI Visuals Development Data Science Coaching
- 14. Reaktor team in IFE Concept UX / UI Visuals Development Coaching
- 15. Timeline Pitch Kick-off Des + Dev Final touch! Bug fixing! Minor features Installation! On air 05/13 06/13 08/13 - 01/14 04/14 06/14 08/14
- 16. 05/13 06/13 08/13 - 01/14 04/14 06/14 Workload Pitch Des + Dev 08/14 Kick-off Final touch! Bug fixing! Minor features Installation! On air Reaktor Finnair Panasonic! Avionics ! Corporation
- 17. Challenges The hardware: availability, specs, performance, testing, only click events… New way of working for Finnair + Panasonic Going boldly where no team has gone before!
- 18. UX + Dev Team working seamlessly together UX = Content first Iterate: Design=>Develop=>Test=>Design=>…
- 20. 2 plane visits
- 22. Building up a testlab
- 26. User research & tests
- 31. First flight from Helsinki to Nagoya 8.8.2014
- 33. New IFE
- 35. “Reaktor and Finnair’s new design has brought the IFE user experience to the 21st century kicking and screaming. The quality is simply outstanding.” ! ! -Jouni Oksanen, Vice President, eCommerce, Finnair
- 36. What next?
- 37. Scope IFE
- 38. Scope
- 40. Reaktor Mannerheimintie 2 00100, Helsinki Finland tel: +358 9 4152 0200 www.reaktor.fi info@reaktor.fi Thank you. Karri-Pekka Laakso Marjo Mansén Confidential ©2014 Reaktor All rights reserved