OFFICE ETIQUETTES ®

Our Game

Seyi Babatunde
Hr Partner Organizational Coach
 eLancer eRecruiter
A certified HR professional with demonstrated
track records of aligning core HR practices with
organizations’ goals.

Content
What Etiquette
What Etiquette is not
Workplace
Etiquettes and human relation in workplace
 The Golden Dos and Don'ts for workplace Etiquettes
Situational Etiquettes
Checking bad habit
Adding Value in your Workplace

Objective of the course
At the end of the session, participants should be
able to:
Understand the RELEVANCE of Etiquettes in the
workplace.
Grasp the basic Dos and Don'ts in the workplace
Itemize abnormal habits
Imbibe new habit
Leverage on Employee Engagement

Etiquette Defined
According to Webster's Dictionary, Etiquettes defines
the form, manners and ceremonies established by
conventions or required in social relation or in a
professional or official life professional.
Etiquettes refers to courteous and often formal
manner or behaviours among humans.
It depict mannerism as against what is absurd in
an organise setting.

Workplace
A workplace is any location form which employee
provides work for his employer. It is a physical
location. Such physical locale range from home
office office building or factory.The workplace is
one of the social space aside home Workplace
constitute several entities as workers, employing
organisation, customer and the society at large

Then Essence of Workplace Etiquettes
Why it is significant

Importance of workplace
Etiquettes
Regulate the activity of organisational stakeholders:
Humans are free moral agents and as such certain
restrictions are needed in other to ensure orderliness.
It ensures Employee engagement for optimum
productivity: in an ethical workplace, workers feel
attach and tend to give their best

Importance of workplace Etiquettes
Because first Impressions Matters: Since it takes
just a few seconds, to form an opinion about someone.
there fore, courteous dealings is important not only to
Client but also to fellow workers. With office etiquette
employees stand a better chance to sell their company
professionally.
Team Work: Good etiquette is vital to building and
maintaining a team that respects one another. Taking
a personal phone call during a team brainstorming
session is not good etiquette.

The Dos
Punctual
Appearance Conscious
Respect for Privacy
Responsibility Freak
Maintain good posture
Communicate Values
Polite to people
Good memories

The DOsPunctuality:
Time is important in business. Client are not suppose
to be t door waiting for you.
Appearance : This includes your professional attire,
physiques , simple smile to accomplish wonders at
the workplace. You will notice a change in other
employer behavior as you “infect” coworkers with
your empathy and enthusiasm.

DOsRespect for Privacy: Coworkers deserve respect,
even if they're not always polite to you. Respect the
religious beliefs, political opinions and sexual
orientation of others. You don't have to agree with
them, but it's good etiquette to maintain respect.
Respecting the property and personal space of others
is also important. Don't enter your coworker's office if
the door is closed.
Responsibility Freak: Always be available for
responsibility. Accept your error and accept
correction

Dos
Polite to people: respect produces respect. Show
great deal of courtesy. Ask for permission is you must
borrow any thing from colleague.
Good memories: memorize people’s name and
called them by their first name except stated other
wise by the management.

Communicate values: Good communication makes
the workplace flexible and enjoyable. Try to be simple in
speech and in documentation.
Maintain good posture: Sit up in the office, it is
expected of you not to be caught unaware.
The DOs

The Don'ts
Discourage office Visitors
Do not wear noisy jewelry
Do not use Strong Perfume/cologne
Avoid Emotional displays
Curtail your habits
Don’t be caught sleeping

Don'ts
Discourage office Visitors: Office environment is
purely for business. You are to discourage any form of
distraction that may be created by visitors. If you
must see your visitor, make it a break time. Using
employer’s time for unethical chats is suicidal and
unethical.

Don'ts
Emotions
Convey facts and figures during working hours, not
personal feelings. You are to steer clear of any personal
issues. Profanity and humor also can backfire, so avoid
cursing and joking and intimate love in your office.

DONTS
Avoid distractions and anti productive activities.
The office environment should be taken seriously,
hence every form of time Stealer must be curtailed.
No IM, No Jesting, No Sleeping on duty and
Endeavour you don’t eat on your desk. This is to avoid
distraction for customers. Customer may not find it
funny seeing unidentifiable food object (UFO)on your
table.

Don'tsCurtail your habits
Always have business in mind. Be discipline and
never show the negative side of you in the public
space. Avoid blowing and popping gum in the office.
Seeing bubble in the employee’s mouth or chewing
gum distract clients who are in for transaction.

Situational
Etiquettes
 Be polite while answering phone calls
Pick the phone immediately as it rings. An
unanswered phone call depicts you are not
ready for business
Being pleasant and courteous when answering the
telephone conveys positive message. Try and be
calm and unhurried while leading the call to a
conclusion. Always be polite.

Dress Etiquettes
Dress appropriately in
business-like attire.
Being provocative in
dressing only send the
wrong signal to both the
client and co worker.
Smell nice and avoid
fragrances that generate
allergic reactions in many
people
Situational Etiquettes

Situational Etiquettes
NEVER participate in gossip : This terrible
habit if left unchecked, can
become a career killer in your
current and future employment. In
all situations, senior management
strongly frowns at gossips.

Employee Engagement
This is also called workers’ engagement. It is the
situation where workers are actively and passively
enthusiastic about their work.
It involves emotional attachment to work hence
yielding productive results. In this part of the world,
workers that give more than expected by their
employers are often called Workaholic . While
engaged Worker likes what they do, An unengaged
employee are not only unsatisfied with their work,
they may transfer emotions on customer, hence this
affect business
Talent management and employee retention anchors

Parties to
engagement
EMPLOYEES
and
EMPLOYERS
have stake in
personal
commitment
in the
workplace

Workers’ take on Employee Engagement
Understand your career and plan your life.
Develop your self via continuous learning.
Develop entrepreneurial mindset.
Be a problem solver
Be a boss lover

Employers’ stake on Employee Engagement
Motivation! Motivation!! Motivation!!!
 It has been discovered that an engaged employee
gives his best, hence client detainment rate is
superior. Most client return mostly because of staff
and the quality of products.
Series of motivation are there fore necessary to retain
team of engaged staff.
 Train them
Socialize with them
Go the extra miles#

Reward for engaged
employee
JOY!
JOY!
JOY!

The established fact
 Organisations are established to add value.
Therefore to continue to get the goals rolling,
stakeholders are suppose to be ethical in dressing,
maintain good manner s with client and co workers,
initiate ideas and be courteous with every on in the
workplace.
It’s important to appear professional because as an
employee, you not only represent yourself, but the
organization.
There fore professionalize your BRAND!

References
www.humanresources.about.com
EtiquetteExpert.com