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Chasing business agility using
Enterprise Architecture (EA)
Common EA pitfalls
By Shahid N. Shah, CEO
NETSPECTIVE

Who is Shahid?
• 20+ years of business/enterprise architecture, design,
software engineering, and information assurance
(security) in embedded, desktop, and enterprise
environments such as
– FISMA-regulated government systems
– FDA-regulated medical devices and systems
– HIPAA-regulated health IT systems

• Have held positions at CTO, Chief Architect, or
Enterprise Architect in a variety of regulated
environments
www.netspective.com

2
NETSPECTIVE

What’s this talk about?
Background
•
•

What it means to chase business
agility
What happens when we business
owners don’t get agility from their
Enterprise Architecture (EA) and
business architecture (BA) efforts

www.netspective.com

Key takeaways
•

•

There aren’t perfect scripts to follow
for BA/EA success but there are
numerous mistakes to avoid
Which BA/EA key practices lead to
the most success

3
It’s hard to create BA and EA
that end-users actually find
useful in their pursuit of solving
real-world business problems.

www.netspective.com

4
NETSPECTIVE

How do you know if your business is agile?
Agility is hard to define but it’s easy to see when it’s missing

Speed of response
to new customer
needs
Mapping of
strategic initiatives
to customer needs
vs. enterprise needs

www.netspective.com

Permission-oriented
culture

Value generation
efficiency for
enterprise initiatives

Coupling vs.
Teaming between
enterprise
components

Number of Shadow
IT systems

Business-use EA
artifacts vs. tech use
artifacts

Compliance-focus
vs. customer focus

5
NETSPECTIVE

What can you measure?

If you can’t measure it and can’t document it, does it exist?

Customer acquisition,
engagement, or
retention focused
metrics

Product roadmap
focused metrics

Process efficiency
metrics

www.netspective.com

Top line revenue
metrics

Logistics and product
delivery metrics

Margin metrics
(bottom line)

Technical and IT
metrics (apps,
sunsets, TCO)

6
NETSPECTIVE

Focus on the real customer
Inside-out focus

IT
Personnel

Unsophisticated and
less agile focus
www.netspective.com

Outside-in focus

Corporate
Users

Partners

Corporate
Customers

Sophisticated and
more agile focus
7
Your EA and BA is successful when
its activities are pragmatic, fit for
purpose, and useful.
You’ve failed if you haven’t created a framework
for rapid and adaptable decision making.

www.netspective.com

8
Visit
http://www.netspective.com
http://www.healthcareguy.com
E-mail shahid.shah@netspective.com
Follow @ShahidNShah
Call 202-713-5409

Thank You

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Enterprise Architecture and Agility

  • 1. Chasing business agility using Enterprise Architecture (EA) Common EA pitfalls By Shahid N. Shah, CEO
  • 2. NETSPECTIVE Who is Shahid? • 20+ years of business/enterprise architecture, design, software engineering, and information assurance (security) in embedded, desktop, and enterprise environments such as – FISMA-regulated government systems – FDA-regulated medical devices and systems – HIPAA-regulated health IT systems • Have held positions at CTO, Chief Architect, or Enterprise Architect in a variety of regulated environments www.netspective.com 2
  • 3. NETSPECTIVE What’s this talk about? Background • • What it means to chase business agility What happens when we business owners don’t get agility from their Enterprise Architecture (EA) and business architecture (BA) efforts www.netspective.com Key takeaways • • There aren’t perfect scripts to follow for BA/EA success but there are numerous mistakes to avoid Which BA/EA key practices lead to the most success 3
  • 4. It’s hard to create BA and EA that end-users actually find useful in their pursuit of solving real-world business problems. www.netspective.com 4
  • 5. NETSPECTIVE How do you know if your business is agile? Agility is hard to define but it’s easy to see when it’s missing Speed of response to new customer needs Mapping of strategic initiatives to customer needs vs. enterprise needs www.netspective.com Permission-oriented culture Value generation efficiency for enterprise initiatives Coupling vs. Teaming between enterprise components Number of Shadow IT systems Business-use EA artifacts vs. tech use artifacts Compliance-focus vs. customer focus 5
  • 6. NETSPECTIVE What can you measure? If you can’t measure it and can’t document it, does it exist? Customer acquisition, engagement, or retention focused metrics Product roadmap focused metrics Process efficiency metrics www.netspective.com Top line revenue metrics Logistics and product delivery metrics Margin metrics (bottom line) Technical and IT metrics (apps, sunsets, TCO) 6
  • 7. NETSPECTIVE Focus on the real customer Inside-out focus IT Personnel Unsophisticated and less agile focus www.netspective.com Outside-in focus Corporate Users Partners Corporate Customers Sophisticated and more agile focus 7
  • 8. Your EA and BA is successful when its activities are pragmatic, fit for purpose, and useful. You’ve failed if you haven’t created a framework for rapid and adaptable decision making. www.netspective.com 8