Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunity
Non-verbal Communication
1. Training Objective
• What is Body Language?
• Importance of Body Language.
• Forms of Non-verbal communication.
Presented by-Shamika Tambe
2. What is Body Language?
Body Language is a kind of conscious and unconscious non verbal
communication, where thoughts, intentions, or feelings are expressed by
physical behaviors, such as facial expressions, body posture, gestures, eye
movement, touch and use of space.
4. Importance of Body language at work
When it comes to sending the right non-verbal messages in the
workplace, your body language does the talking so take simple
steps to create a positive impression.
Body Language may be the most powerful & honest type of
communication.
Your Body language should be chosen as carefully as you choose
your words.
6. Importance of Body language at work
Body Language has two forms:
1. Positive Message.
2. Negative Message.
7. Forms of Non-Verbal Communication
Eye Contact.
Facial Expression.
Posture.
Gesture.
Clothing & Grooming.
8. Eye Contact
Since the visual sense is dominant for most people, eye contact is an especially
important type of nonverbal communication. The way you look at someone can
communicate many things, including interest, affection, hostility, or attraction.
Eye contact is also important in maintaining the flow of conversation and for
gauging the other person’s response.
10. Eye Contact
Good Eye contact can tell a listener that the speaker is: Honest, Dependable,
Interested, Confident.
Less Eye contact can tell a listener that the speaker is: Dishonest, undependable,
disinterested, nervous, embarrassed, fearful, shy.
Eye contact that is too long can tell a listener that the speaker is: Disapproving,
hostile, wishing for greater intimacy, challenging a supervisor’s authority.
11. Facial Expression
The Human face is extremely expressive, able to express countless emotions without saying
a word. And unlike some forms of nonverbal communication, facial expressions are
universal.
13. Facial Expression
Five facial formulas for maximum expressions.
• Smiling eyes-Every person you know has a different smile. In fact we all have more than
one. Although smiling is – of course – an important expression when we are presenting,
trying to maintain a constant tooth-show will make you look more like a leering
sociopath than a happy, enthusiastic presenter. Practice smiling with your eyes. First grin
slightly, then narrow your eyes – slightly – into a stare. This will allow you to project
those good vibes during your presentation
• Things are looking up –Remember, you don’t have the luxury of having a long
conversation with each member of your audience. You can’t share your feelings so you
have to project them. One way to project your thoughtful consideration of your
audience’s comments and questions is to turn your eyes to the skies as you contemplate
your answer.
14. Facial Expression
• Guffaw-Although your presentation is no place to let it all hang out, you need to be
open and allow your feelings to show through. Don’t be afraid to laugh out loud –
especially at yourself. As we all know, “they’ll laugh with you.”
• Nod On-Expressing interest in your audience’s feedback is important. No one likes a
self-centered snob. One way to convey that you are indeed engaged with the comments
and questions they offer is to nod as you listen. Opening your eyes a bit wider will also
help to convey your attentiveness.
• Disgust-It may seem odd to practice looking disgusted in order to prepare for a
presentation, but it can be a good idea. Looks of anger, disgust, sadness can be
exaggerated for humorous effect. A face can be a punchline. Just be careful you don’t
make someone want to punch your face.
15. Body Movement & Postures
Consider how your perceptions of other people are affected by the way they sit, walk,
stand up, or hold their head.
The way you move and carry yourself communicates a wealth of information to the world.
16. Body Movement & Postures
What can we tell from the Body movement & Posture
shown by these people?
17. Body Movement & Postures
Do’s & Don’t of Body Movement & Postures
18. Gestures
Gestures are woven into fabric of our daily lives. We wave, point, get people’s attention, and
use our hands when we’re arguing or speaking animatedly- expressing ourselves with
gestures often without thinking. However, the meaning of gestures can be very different
across cultures and regions, so it’s important to be careful to avoid misinterpretation.
20. Gestures
Do’s & Don’t of Gestures
• Don’t cross your arms- Crossing your arms might
make you seem defensive or guarded.
• Don’t touch your Face-It might make you seem
nervous & can be distracting for the listener or
people in the conversation.
• Use your hands more confidently- Instead of
fidgeting with your hands & scratching your face use
them communicate what you are trying to say.
• Don’t keep your hands on waist- It’s
basic meaning carries a subtly aggressive attitude
everywhere.
• Don’t keep your hands in pockets- Another defensive
gesture is placing your hands in your pockets. It
indicates powerlessness and shyness.
21. Clothing & Grooming
The major reason why dressing in proper business attire is important for every business
professionals is because it presents a visual image and sends a message that the
employees are professional.
23. Importance of Clothing & Grooming
Grooming mean dressing well, to be presentable to others. You may
want to give a little more attention to how you dress at work
because what you wear may be substantially influencing your
career path. Although, nothing takes the place of hard work, talent,
innate ability & ambition, looking your professional best in the
work place can give you competitive advantage.
It simply means dressing in a way that projects an image of the
sophisticated, successful individual you are or would like to
become.
28. Let’s Summarize
• What is Body language?
• Importance of Body Language.
• Forms of non verbal communication.
• Eye Contact.
• Facial Expressions.
• Postures.
• Gestures.
• Clothing & Grooming.