1. Shaun Douglas Smith 1
Shaun Douglas Smith
Certified Quality Engineer (CQE), Certified Quality Auditor (CQA)
Shaunsmith_99@yahoo.com
8 1 5 W 4 T H S T • E D G E R T O N , K A N S A S 6 6 0 2 1 • P H O N E ( 7 8 5 ) 4 1 0 - 8 6 1 8
GOALS As a Quality Management Professional, oversee the statutory and regulatory compliance and
quality assurance program returns only a positive customer experience every time. Apply
proven and innovative Quality Engineering and Statistical Analysis methodologies to bring
complex situations down to an understandable level and find forward, lean-thinking
solutions to reduce costs, decrease defects, contribute to Six-Sigma and value-added
management projects with expertise and dedication to continuous professional development.
EDUCATION Master of Industrial Engineering 2011
Kansas State University Manhattan, KS
Bachelor of Industrial Engineering 2010
Kansas State University Manhattan, KS
Graduate Certificate of Applied Statistics 2010
Kansas State University Manhattan, KS
15 Additional Credits of Graduate and PhD Level Studies
PROFESSIONAL
EXPERIENCE
eTech Parts, LLC Nov 2015 - Current
Quality Engineering Manager Olathe, KS
National leader in wholesale parts and reverse logistics for the wireless repair industry.
 Defined technical specifications, bill of material requirements and grading criteria for complex LCD
assemblies
 Managed supplier listing and approval status for a $24 Million supply chain
 Created audit criteria and performed 28 supplier audits for domestic and overseas suppliers (Mexico, China,
and Hong Kong)
 Reduced customer facing defects in 3 value streams by 84% by standardizing manufacturing techniques and
using customer complaint data to define major and minor product characteristics
 Launched source inspection program with an external audit team and reduced MRB workload by 72%
 Created quality standards and workflows for a reverse logistic program, increasing sales volume by 12%
 Created, launched and improved corrective action system for internal and supplier process improvements
EC Manufacturing Aug 2013 – Nov 2015
Quality Engineer Shawnee, KS
Startup contract manufacturer of electrical/electronic components for Fortune 500s.
 Developed Quality Management system on a start-up company
 Conducted 15 1st and 2nd party audits per ISO13485:2003 (Medical Devices) as lead auditor
 Led 5 major Root Cause & Corrective Action initiatives which saved a total of $235,000 in waste
 Perform all aspects of production equipment qualification on 29 automated production lines, including
Repeatability and Reproducibility (R&R) studies, Score-carding, and Overall Equipment Effectiveness
(OEE) reporting prior to machine acceptance
 Led improvement team in process design and statistical problem solving which saved $1,200,000/year in
rework and scrap costs by improving and automating product acceptance testing
 Quantified variance in final product acceptance testing and reduced R&R from 26% to 3.5%

2. Shaun Douglas Smith 2
 Managed teams in developing structured experiment designs in quantifying variance in product and
processes, improving OEE from 38% to 93%
 Led groups that applied Design of Experiments to optimize process tolerance and reduced scrap by 12%
 Analyzed and reported metrics for an average 3,700 customer feedback calls per month
Torotel Products Inc May 2011- Aug 2013
Quality Engineering Manager Olathe, KS
Torotel Products is a leader in Aerospace and Defense magnetic component and assembly design and manufacture, with a full range of
products for military and commercial applications.
 Directed all aspects of a modern Quality Department
 Managed 60 Root Cause/Corrective Action initiatives in response to quality escapes
 Performed and supervised First Article Inspection Processes and PPAP’s for large magnetic assemblies and
new product launches with $2,500,000 in new business
 Planned and carried out actions needed to achieve AS9100(c) certification including risk analysis, process
mapping, defining critical metrics and action plans when those metrics are not met
 Improved receiving inspection by assigning inspection levels based on assigned risk. Reduced receiving
inspection escapes by over 70%
 Trained 9 internal auditors and performed 25 1st and 2nd party audits as lead auditor
 Deployed Statistical Process Control (SPC) on critical-to-quality processes, reducing customer-facing defects
by 71.4%
 Conducted high-level statistical analysis on production data, filtering out insignificant factors and driving to
root-causes of problems
 Hamilton Sundstrand Designated Quality Representative
ICE Corporation January 2009-September 2010
Industrial Engineer Manhattan, KS
ICE Corporation is a market leader in high-reliability aerospace electronic design and manufacture.
 Led a team to develop a program of post-solder reflow contamination control for high-reliability circuitry in
conjunction with Government regulations and industry standards which retained over 30% of existing
contracts
 Supervised facility layouts (17000 ft2) and large equipment purchases in excess of $250,000
 Led 8 1st party audits as internal AS9100(b) auditor
Cessna Aircraft Company May 2007 – August 2008
Industrial Engineering Intern Wichita, KS
 Designed factory work spaces using ergonomic mapping (450,000 ft2) for new facility layouts
PROFESSIONAL Certified Quality Engineer June 2014
DEVELOPMENT American Society for Quality, Certificate 62804
Certified Quality Auditor December 2014
American Society for Quality, Certificate 48522
Federal Aviation Administration January 2007
Senior Parachute Rigger (FAR 65), License 3213621/UBX Kansas City, KS

3. Shaun Douglas Smith 3
TECHNOLOGY
SKILLS
INTERNATIONAL International Non-Governmental Organization Volunteer 2004-2007
EXPERIENCE Seoul, Republic of Korea
Chinese Business Visa, Type “M” 2015-2025
SAS, SPSS & Minitab
Process Simulation (Arena) &
OPL (Process Optimization) HTML/XML/SQL
MS Office
Visual FAIR Administrator
(First Article) R-Cran / S++