1. 921 Carolina Parkway NW,Hutchinson, MN55350• C: 320-292-4786• shawn.becker7@gmail.com
SHAWN BECKER
PROFESSIONAL SUMMARY
 Desktop Engineer and Senior Service Desk Technician well-versed in Windows and Mac image creation and
maintenance as well as troubleshooting and repairing malfunctioning hardware, software,and peripherals.
 Knowledge of Server and SCCM 2012 R2, application package creation aswell as image creation and deploymentfor
Windows and MacOSXthrough Casper Suite.
 Excellent communication and diagnostic skills, consistently solving problems with a reputation for productivity,
complex problem resolution, and professionalism.
 Respondsefficiently and professionally to customer service requests, effectively resolving escalating issuesand
crisis situations.

SKILLS
 Mac OSX, Casper Suite, Parallels
 Skilled in DNS, DHCP, AD, IIS
 Windows Operating Systems NT – 10
 Windows Server 2003, 2008(R2), 2012(R2)
 SCCM, HyperV, Vmware, VSphere, FTP
 MDT, Group Policy,
 Remote Desktop, Dameware, Lync, JoinMe
 Tabletand phone management : iOS, Android,
Windows OS
 LANand WANexpertise
 User account creation
 Symantec AV and Backup
 Advance knowledge of PC configurations
 Expertise in installation, setup and maintenance
of CISCO video conferencing
 Superb interpersonalskills
 TCP/IP, Bitlocker
 MS Office 2003,2007,2010,2013,365
WORK HISTORY
Sr. Desktop Engineer
Bluestem Brands Inc. - Eden Prairie, MN 12/2014-7/2015
 Created Windows application packagesand deployed them through SCCM 2012R2
 Created Windows 7 images and task sequences in SCCM 2012R2
 Created Mac application packages and deployed them using Casper Suite.
 Provided support to all of the executive staff.
 Installed software, modified and repaired hardware and resolved technical issues.
 Managed Symantec antivirus on all Mac and Windows systems.
 Created virtual machines using Vsphere and HyperV
Sr. Service Desk Technician
Apogee Enterprises - Bloomington, MN 6/2006 - 11/2014
 Created and deployed images using Norton Ghost
 Upgraded entire company of Harmon Inc. to Windows 7 using Ghostand SCCM.
 Built server systems and installed into racks.
 Part of DFS share upgrade project creating allserver shares and training entire company.
 Purchased all computer and IT equipment for entire company.
 Loaded and managed all iOS devices using Air-Watch.
 Part of team that upgraded users to Cisco phones.
 Setup and installed Cisco teleconferencing; Telepresence SX10,EX90, Profile 55 dual with C60 codec.
 Trained howto use Cisco teleconferencing equipment.
Help Desk Technician

2. 921 Carolina Parkway NW,Hutchinson, MN55350• C: 320-292-4786• shawn.becker7@gmail.com
SHAWN BECKER
Hutchinson Technology Inc. - Hutchinson, MN 11/2001 - 06/2006
 Part of team to upgrade allcomputers to Windows XP.
 Managed call flowand responded to technical supportneeds ofcustomers.
 Installed software, modified and repaired hardware and resolved technical issues.
 Modified KixStart script for loading alltypesof computer images used.
EDUCATION
Associate of Applied Science: Network Administration
Ridgewater College - Hutchinson, MN 2002
Bachelor of Science:Elementary Education
North Dakota State University-Fargo, ND 1996
CERTIFICATIONS
 Foundation Certification in IT Service Management (ITIL)
 HEAT Administrator Training