1. S H E I L A F . M U I R H E AD
+1 973.650.9474 (Cell) sfm4jwm@yahoo.com
Dynamic results-oriented Business Systems Analyst with over 20 years experience in financial services. Proven track record in the
entire software development lifecycle including business processes, requirements gathering, conducting workshops, fit/gap
analysis, defining project scope, risk analysis, documentation and testing of applications. Strong analytical and problem-solving
capabilities augment in-depth understanding of financial services business and technology.
Key areas of expertise include:
 SDLC Methodology  SQL Query Writing  Quality Assurance /Testing / Bug Tracking
 Data Analysis  Project Management  Issue Resolution
 Business Case Development  Production Support  Project Documentation
 System Integration  Global Team Management  Operational and Functional Alignment
 Data Quality Management  Troubleshooting  User Training
C AR E E R AC C O M P L I S H M E N T S
 Thorough understanding in business processes / requirements and translating them into technical requirements, experience in
leading developers and delegating the work across team members.
 Particular strengths include extensive trading systems implementation experience with multi-products and lines of businesses,
including global equity finance, treasury, compliance, regulatory initiatives such as Dodd-Frank Title 7 (OTC Derivatives and
Swaps), Emerging Markets, and asset types, product knowledge of Equities, Swaps, Fixed Income, Structured Products,
Money Markets, FX, futures & options and both OTC and exchange-traded derivatives products. Broad Portfolio Accounting,
Risk, Pricing and Performance Management experience globally (US, EMEA and APAC).
 Served as lead Business Systems Analyst in the successful implementation of the Global Reference Data Platform (Eagle
Pace) as part of a major IT transformation program within DeAM (Deutsche Asset Management), resulting in high data quality,
cost reduction and improved business processes.
 Integration of the Global Data Warehouse Hub (GDH) which enabled DeAM to develop global products while taking advantage
of local markets with improved risk, reporting and compliance monitoring.
 Managed a Securities reference data platform metadata gathering project involving multiple security data vendor feeds.
 Migration of several legacy source systems to new platforms while maintaining a seamless workflow to downstream consumers
within DeAM.
 Managed the system consolidation activities for IT Data Services in Bankers Trust/Deutsche Bank and Scudder/Deutsche Bank
mergers.
 Integration of Blackrock Solutions (Aladdin) to DB Platforms (Eagle Pace, Global Data HUB) as part of the migration of front
office trading desk which used Charles River Order Management & Trading System.
 Orchestrated the delivery of a common platform to Charles River Compliance for reporting purposes. Included the conversion
of 11 individual source feeds into one platform consisting of Security Master and Position details.
 Migration of the US back office accounting platform, Portfolio Information Management System (PIMS) to State Street’s
Enterprise Record Keeping System (RKS) using TIBCO and MQ messaging.
 Traveled to India and Germany to train end-users on how to use Eagle PACE Front-End in order for them to support the use of
the application.
P R O F E S S I O N AL E X P E R I E N C E
DEUTSCHE BANK (BANKERS TRUST) Oct 1994 – Current
New York, NY/Jersey City, NJ
Senior Business Systems Analyst, VP (Aug 2001 – Present)
Asset Management – Global Technology Operation (GTO)
Global asset manager managing around 600 billion Euros from various channels like insurance, retail , institutional and alternatives
(Real Estate & Hedge Funds) investing in products globally such as equity, fixed income, hedge funds and real estate.
Key roles/achievements:
Identify and analyze business needs and provided innovative recommendations for technology solutions. Developed and managed
requirements artifacts: requirements specifications, business process, process modeling, data modeling, conversion and
configuration requirements. Translated the business specifications into technical terms and promoted the business objectives within
the technical teams. Responsibilities include: leading groups of functional leaders in defining needs, assisting associate business
analysts in developing requirements and other artifacts, influencing technical decisions to ensure business objectives are met,
providing testing and QA support and identifying issues and constraints.

2. Sheila F. Muirhead PROFESSIONAL EXPERIENCE 973.650.9474
Sheila F. Muirhead Page 2
 Principal Business Analyst - Mentor Junior Analysts, Technical Writers, and Quality Assurance team. Direct developers in the
creation of goals, development phased planning, and strategic design initiatives.
 Project Manager - Guiding project team, conducting status meetings with both internal staff and customers, generation of all
deliverables, provision of guidance to customer project managers and end users. Maintain a project plan to track individual
projects and timelines. Determine budget for projected projects.
 Partner with clients and various IT teams to identify, analyze, recommend and implement technical solutions to business
challenges. Effectively interfaced with various levels and skills within the organization to derive solutions. Translated business
needs into technical requirements.
 Conduct training sessions on application changes.
 Configure and maintain moderately critical system tables and data elements across multiple system environments.
 Analyze, develop and implement configuration changes to improve system performance and user efficiency.
 Monitor configuration for accuracy and compliance to change control processes.
 Assessed organization change requirements and developed organizational change processes and documents.
 Develop business, data, and process models. Develop conversion plans to support content migration from existing portals to
new platforms.
 Interface with and manage the external partner agencies working development teams.
 Resolve medium, moderately complex production issues by:
 Perform initial triage for severity and business impact of system/application failures.
 Troubleshoot to determine root cause of issues
 Develop applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer
service, and regulatory requirements and mandates are met.
 Coordinate with IT, other teams and vendors as needed to communicate issues and devise and implement long term
remedies.
 Convert the tactical and strategic business objectives of clients into actionable items, delivering results that enabled the
business to achieve their objectives.
 Responsible for the creation and maintenance of project documentation as defined by SDLC roadmap and enterprise
architecture.
 Serve as point of contact for business, testing activities and ensure testing will appropriately meet business requirements
 Document test cases, execute test plans and record results.
 Analyze and verify testing results for accuracy, relevance and completeness
 Provide impact assessments and assist in formulating recommendations to the business owner regarding issues, risks, etc.
 Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
Business Analyst, AVP (Nov 1997 – Aug 2001)
Private Wealth Management
DB Private Bank holds accounts and manages portfolios of high networth individuals investing in equities, fixed income, real estate
and hedge funds.
Key roles/achievements:
Initiated and managed various projects designed to improve overall operations and support to clients. Collaborated closely with
global technical, operations, compliance, client support, and other teams to establish priorities and requirements. Responded to
escalated issues and facilitated resolution to consistently deliver per client expectations. Shared full responsibility for managing
central database application, including access control, change management, data entry, testing, data quality / data management,
upgrades, and performance improvement.
 Served as Senior Business Analyst in requirements gathering and development, in Financial Operations and Technology,
Treasury, Front-office trading, clearing, with emphasis on financial services, risk, compliance and investment management
domain.
 Led efforts to improve data quality for central database based on inputs from Data Management Team. Create exception
handling reports and placed validation checks in the system.
 Performed full software development life cycle testing of client/server and web-based document storage and retrieval
applications.
 Collaborated in resolving customer issues and coordinating any necessary changes.
 Developed and executed automated test scripts, verified test results, and administered a database.
 Worked with the development team to identify and correct problems.
 Ensured that test strategies, plans, scenarios, and data reflected clients' requirements.
 Provided technical knowledge and support in operational system/application and procedural issues to the business and IT and
help the business find technical solutions to meet their goals.
 Provided ongoing user support for ad hoc questions, inquiries, and service requests.
 Developed system support processes with IT; coordinate daily to resolve production support issues, including application
failures and user errors; document, track and report all system support activities
 Worked collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements
and preparing appropriate functional specifications while considering technical capabilities of the system/application.
 Acted as Business Lead/Coordinator on moderate single area/department projects.
 Coordinated testing plans with Business area and IT

3. Sheila F. Muirhead PROFESSIONAL EXPERIENCE 973.650.9474
Sheila F. Muirhead Page 3
GLOBAL CLIENT REPORTING SPECIALIST (NOV 1996 - NOV 1997)
Retirement Services (Bankers Trust)
In November 1998, Deutsche Bank agreed to purchase Bankers Trust, which was finalized on June 4th
, 1999.
Key roles/achievements:
Provided full review of monthly client statements for Qualified Retirement Plans.
 Performed audit checks before the release of the client statements.
 Addressed any discrepancies captured in the reports.
 Flagged any variances which fell outside of the allotted threshold.
 Produce, prints and package reports for mailing to clients.
 Began the processes of converting from paper to paperless reporting.
AGENT OPERATIONS ANALYST (OCT 1994 - NOV 1996)
Retirement Services (Bankers Trust)
Key roles/achievements:
 Responsible for reconciling cash balances between the Bankers Trust and the Agent Bank.
 Executed FX Spot transactions to accommodate trade activity.
 Served as liaison between Agent Bank and Cash Desk across several regions.
 Justified any cash differences and applied cash adjustments to offset the differences.
E D U C AT I O N
NEW YORK UNIVERSITY, NEW YORK, NY
Master of Science in Management Information Systems (MIS), Jan, 1997
BELMONT UNIVERSITY, NASHVILLE, TN
Bachelor of Business Administration in Information Systems Management/Accounting, Dec, 1989
T E C H N I C AL S K I L L S
Interface Experience: XIP, Charles River Trading System, Latent Zero compliance system, Xamin, Atlas, Axiom, FactSet
Performance Measurement and Attribution System, XSP, Revenue Manager (Billing), Risk Metrics, CAMRA, Statestreet,
Smartstream, PIMS, Portia , Simcorp SCD, Wall Street Analytics, Client Reporting, Actimize, ClearWater, Blackrock Solutions –
Aladdin
Software Skills: Eagle Pace/Star, TIBCO business studio, , EMS, Informatica, Actuate, Business Objects, Java, ERwin, DBArtisian,
SQL Navigator, Toad, MS Office tools, Oracle, Sybase, SQL Server, Autosys, Control-M, Documentum, Accutrac, Perl, SharePoint
portal, HP Application Life Cycle Management