Navigating the Seven C's of Onboarding

2. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Tammy Kirkiewicz Client Success Consultant BizLibrary Cassie Whitlock Director of HR BambooHR

3. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Effective onboarding must be focused on the bigger picture, not simply checking a box for completion. Shaping Employees’Experience

4. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding • The amygdala takes in sensory information • The posterior cingulate cortex assesses the value of objects and choices • These two areas of the brain work together to tell us how we should react The Science of First Impressions

5. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding 1. Contact 2. Candidate Experience 3. Compliance 4. Connection 5. Culture 6. Clarification 7. Consistency The Seven C’s of Onboarding:

6. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Project vs. People Management

7. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Project vs. People Management

8. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding

9. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Your vision, mission, and values keep everything on track

10. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Reiterate your vision, mission, and values on a regular basis through several channels – don’t just rely on having these statements up on the walls. Align andActivate

11. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Does your actual culture match what people find online?

14. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding If you have a positive environment, it’ll show – and a negative one will, too! Just by being in your workplace, candidates can get a taste of your policies – whether they’re strict, or if they promote trust. GM built trust by changing their dress code to two words: “Dress appropriately.” Candidates Will Notice

15. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding • Concise or inefficient? • Relevant questions or playing psychologist? • Respectful of others’ time? How do you handle interviews?

16. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Candidates Will Talk

17. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding People can review your interview process online so others can see before they even apply how well they’ll be treated – Glassdoor Transparency matters “ ”

18. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Candidate Scorecard Diana Prince Bruce Wayne Clark Kent Interviewers Jada Rob Jada Rob Kellie Rob Creative vs. technical writer Creative Technical Technical Areas of strength and weakness 3.5 4 4 3 4 4 Writing process 4.5 4 4 4 4 3 Knowledge of online marketing 3.5 3 4.5 5 3 3 Editing experience 5 2 3.5 4 4 4 Experience being edited 3.5 3 3.5 3 4 4 Dealing with negative feedback 4 5 3.5 3 4 3 Describing achievement 4 4 4 3 3 3 Outlook on the future of written content in digital market 3.5 3 5 5 2 3 Q&A 4 4 4 5 3 2 Final score 38.5 35 40.5 39 35 32

20. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding • Get-to-know-you answers, relayed in advance • Deeper explanation of mission, vision, and values • Founders introduction (in person or bio presentation) • First day team lunch Starting the Connection

22. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding The early experiences employees have with your company play a large part in whether they decide to stay for a few weeks, a few months, or years. Quality onboarding can significantly impact turnover rates! Onboarding Sets the Tone

23. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Job seekers from entry-level to executive are more concerned with opportunities for learning and development than any other aspect of a prospective job. – Harvard Business Review “ ” Employees care about training.Alot.

24. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Use in-person training for the aspects that talk about your company branding, products and services, values and mission, processes etc. On- demand learning works well for compliance and developing new skills. Blend Your Learning Methods

25. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding 1. First day team lunch 2. Brand training 3. Self-directed learning 4. Peer-to-peer learning 5. Daily overviews with manager 6. Mentoring Build your own Immersion program:

26. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding 7 out of 10 people say that training and development opportunities influence their decision to stay with a company. – Shift Elearning “ ” Keep Them On Board

28. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Your business depends on the relational, emotional, and physical health of your people. Do your values mean anything to humans?

29. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Events help people find common bonds – get creative!

30. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding A learning culture thrives when work is challenging – not impossible, and not boring. Make Work a Challenge

36. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding o Regular benefits expert meetings • Monthly 401k meeting with financial experts for new hires • Wellness program screenings, flu shots, in-office dental o Regular value-based challenges • Group activities – fitness challenges • Introspections – find new ways to approach work and personal life • Define goals for these challenges and follow up Clarification Ideas

37. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Epiphany Moments • 6% increase on the anniversary of a hire date • 9% increase on the anniversary of a promotion • 12% increase after birthdays, especially milestone birthdays • 16% increase after attending a high school reunion Job-hunting activity jumps when employees make comparisons.

38. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Make sure managers are giving employees feedback consistently. Whether it’s positive or corrective, what’s most important is that it’s honest! (And tactful.) Feedback Boosts Performance

39. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding • Multiple levels: organization, department, team, individual goals • Goals provide a clear direction • Accountability comes from transparency and clear communication • Goals unite your organization to carry out a mission and achieve a vision Goal Setting

41. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Questions?

42. bamboohr.com bizlibrary.com Navigating the Seven C’s of Onboarding Follow BambooHR and BizLibrary on social media: bamboohr.com | bizlibrary.com Thank you!

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