1. How to
Do, Delegate & Ditch
with Confidence
Webinar 19th May 2015
with Sheryl Andrews
‘The Strength & Solution Detective’
Welcome

2. Do, Delegate & Ditch with Confidence
Set Up
•Can you hear me okay?
•Confirm you can hear me by putting a comment in the box
please.
•Say whereabouts you are?
•What you would like to have happen on this webinar?
•What I need from you to work at my best with you today?

3. Do more of what you love
& ditch the critic who says you can’t
Can’t see the woods for
the trees
Do you feel like you
are hitting your head
against a brick wall?
Want to please everyone?

4. You will leave with:
•Understanding of why you are not always
heard and understood and why sometimes
you don’t listen to yourself.
•A comprehensive communication tool kit to
gain clarity of what you want and how to
train others to listen.
•Opportunity to join a community dedicated
to learning how to collaborate and bring the
best out of each other

5. Who is this webinar
for?
For busy people who want to do well in
business and want to return home to their
family with head space to listen, engage and
support those that matter to them.
It is for you if you are sick and tired of saying
you are going to do something that you never
get round to doing and you want to know why
and how to change that behaviour.

6. Leave with:
Understanding of
yourself
Know how to make decisions
with confidence
Plan for success

7. Agenda
• Introductions – What do you want to know?
• Set Up Activities – How you hear?
• About Step by Step Listening Retreats
• New Event
• 3 Coaching Activities
• Next Steps - What would you like to have happen next?

8. Introduction
What do you want to know?

9. Sheryl Andrews
Married to Mark for
10 years – second
marriage
Mum to Liam and Paige
Certified Clean Language Facilitator
The Strength &
Solution Detective
5 children
between us

10. Clarity
Confidence
Change
Introduction
What we do?
Clean Language
Developed by
David Grove in the
1980’s
Metaphors
Non-judgemental
Non-Assumptive
Space Matters

11. Introduction
How we do it?
Feedback
Clarity,
Confidence
& Celebrate
Set up

12. Decision
Making
Introduction
How we do it?
Planning Time
Do Delegate
or Ditch
Work Learn

13. Introduction
How we do it?
Feedback
Listening
Skills
Questioning
skills
Motivate, Manage
Or Mentor
Work with
others
Learn with
others

14. Space Matters
•Are you in the right space?
• Are you at the right height?
•Are you facing in the right direction?
•Are you at the right angle?

15. Set up
•When learning is at it’s best that’s like what?
•For learning to be like that, you need to be like what?
•Is there any other kind of resource or support you need
to learn at your best on this webinar now?

16. •See
•Hear
•Smell
•Touch
•Taste
5 Senses

17. How you process time
On Time

18. Solution Focused
Questions

19. Clarity
Solution Focused Questions
What would you like to have happen?
At it’s best it’s
like what?
What is working?

20. Clarity
Clarity Questions
Then what
happens?
What happens
just before?
Anything Else
About…?
What Kind of
…is that…?
How do you
know ….?

21. Clarity
Power of Metaphor
That’s like what?
Where is…?
Where does….
Come from?
Does …have a
shape or size?

22. Drama Triangle
Persecutor
Rescuer Victim

23. Power of Pronouns
We
I You

24. What Does A Strength &
Solution Detective Do?
1. Ask Solution & Strength Focused Questions
2. Recognise the drama & help you step out of it
3. Give evidence based feedback
4. Catch people doing things right
5. Collaborate & celebrate

25. Step By Step Listening Retreats
Clarity Confidence and Celebrate
Know what you want and develop strategies to make it happen
Do, Delegate or Ditch
Develop your time management, decision making and planning skills
Motivate, Manage or Mentor – 8 weeks
Develop your listening, questioning and feedback skills

26. Who Are The Retreats
For ?
Coaches- Trainers – Consultants – Managers –
Parents - Teachers Students - Business
Owners - Team Leaders - Business Partners –
and Life Partners.
Individuals that want to be the best they can
be and want to be able to work at their best
with others.

27. Who Do I attract?
Individuals juggling family and business
relationships who want to be more effective
at identifying their strengths so they can
make more money in less time working with
people they like.
People who are sick of their own story and
want the next chapter to be the better than
the last.
People who are ready to learn new skills &
take action

28. Safe To Speak Live Event
2nd June 2015 - 10am to 4pm
Hayling Island - £147
Early Bird Discount
£97
Book by 26th May 2015
http://www.stepbysteplistening.com/events/
safe-to-speak-live-event/

29. Set Yourself Up For
Success
1. Know how you learn & work at your best
2. Be mindful of space and what works for you
3. Develop your 5 senses
4. Learn how you process time
5. Stay out of drama
6. Own your opinions

30. Coaching Activity 1
Clarity
What would you like to have happen?

31. Coaching Activity 2
Set up
When ‘xyz’ is just the way you would like it
to be, that’s like what?
For ‘xyz’ to be like that, you need to be like
what?
What kind of resource or support do you
need?

32. Coaching Activity 3
Feedback
What is working? How do you know it is
working? What do you hear and see that
tells you it is working?
What is not working? How do you know?
What needs to happen for it to work
better?

33. Recognise Learning
What do you know now?
What difference does knowing that
make? If any?
What would you like to have happen
next?

34. Next Steps
1. Join us in a group
2. Book a clarity session
3. Attend Safe to Speak
4. Book a retreat

35. Let’s Keep In Touch
Please do come find me:
Linked in
https://uk.linkedin.com/in/sherylandrews
Facebook
https://www.facebook.com/stepbysteplistening?fref=ts
Twitter
https://twitter.com/sbslistening
Please send a personal message
if connecting on Linked in – thank you

36. Acknowledgements
• David Grove - Clean Language
• Caitlin Walker – Systemic Modelling
• Marian Way, Penny Tomkins and James Lawley –
Symbollic Modelling
• Byron Katie – Loving What is
• Everyone I have annoyed or frustrated and loves
me despite it and or gave me feedback with my
best interest at heart.