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TY MBA ‘A’
A Feasibility report on ‘CATERING SERVICE’
 Traced back to the 4th millennium BC in
China
 provide food for soldiers on transportation
and trade routes
 became popular in the 14th and 15th century
 Germany was the first country to put laws
 technical innovation & improvements in
transportation 19th and 20th century
History
 On-Premise Catering
 Off-Premise Catering
 Party food Caterers
 Hot buffet Catering
 Full Service Caterers
Types of Catering
Types of Catering Establishments
1. Restaurant
2. Transport Catering
Airline Catering
Railway Catering
Ship Catering
Surface Catering
Types of Catering Establishments
3. Out door Catering
4. Retail store Catering
5. Club Catering
6. Welfare Catering
1) Political factors
Government regulations
Economic policies of government
Stability of the government
Trade policy
Increased demands from consumers
PEST Analysis
PEST Analysis
2)Economical factors
Market and trade cycles
Specific industry factors
Market routes and distribution
trends
International trade/monetary
issues
Interest rates
Labor costs
PEST Analysis
3)Social factors
Customers’ awareness
Increasing population
Changing habits
Level of education
Change in attitude
PEST Analysis
4)Technological factors
Technology development
Potential for innovation
Increased level of research
SWOT Analysis
 Low cost bases
 Strong relationships
 Excellent staff
 Superior service
offerings
 High customer loyalty
 Limited start-up risk
 Miscalculation of
business plan
 Struggle to build brand
equity
 Limited marketing
budget
Strengths Weakness
SWOT Analysis
 Growing market
 Growing demand
 Freedom to develop
service
 Implement change
 Existence of bigger
companies
 Cost of training
 Change in regulation
 Increase in price inputs
Opportunities Threats
Raw Materials
Spices Grains
Fruits Vegetables
Raw Materials
Dairy Products
Raw Materials
Equipment
 Serving utensils
 Serving Trays
 Display stands
 Fountains
 Place card holders
 Food carriers
 Carts
 Catering dinnerware
 Beverage dispensers
 Disposable plastic stemware
Machinery
 Ideal for mobile catering operations
 They are mostly portable
 Used for both off-site and on-site cooking
Miscellaneous Fixed Assets
1) Office 2) Laptop
Miscellaneous Fixed Assets
4)Office-furniture
5)Oven
Electronic Oven
Built-in-oven
Double Ovens
Microwave Ovens
Brick oven
Miscellaneous Fixed Assets
6) Truck
7) Refrigerator
8) Tandoor
Clay pot tandoor
Electric tandoor
Coal tandoor-mobile
Charcoal cum gas tandoor
Projected capacity of production
 Maximum capacity of production -1000 to 3000
people.
 For more than 3000 people - opt for subcontract
Sales = per dish price * no. of persons contracted for.
 If the presence of people is more than contracted number
of people then sale is calculated by:
Per dish price
* Total number of persons
+ Extra charge for saving the reputation of customer.
Projected capacity of sales
Quality Standards
While dealing with quality of product following things
should be taken in to consideration:
Quality of raw material
Well trained staff
Check food expiry date
Nature of the food
Destroy harmful bacteria
Protect food from risk of contamination
Following things can be used for packaging of foods:
Containers
Use Plastic bags
Use Freezer for keeping food fresh
Use wooden basket
Use aluminum foil
Food Carriers
Use sack
Use cane
Packaging
Production process
Production process
1) Purchase of Raw material:
Basic Material
Decision taken by Chef de cuisine
and chef de partie
2) Preparation of ingredients:
Helps to improve appearance,
texture, palatability and flavor, and
foods combine readily.
Production process
Production process
3) Gravy preparation
4) Sweets preparation
Production process
5) Preparation of starters
6) Preparation of main course
Production process
7) Dessert preparation
8) Salad preparation
 Four basic parts of salad i.e. base,
body, and dressing and garnish
9) Preparation of welcome drinks
 Cocktails
 Mocktails
Production process
10) Garnishing the food
11) Live Counters
Process Flowchart
Drainage And Wastage Disposal
Disposal of waste can be possible in following
ways:
 Approved biogas or compositing plants
 Registered waste carrier.
 A licensed landfill
 Few vegetables are reusable in decoration
Market Analysis
1) People’s experience of Catering Service
86.30%
13.70%
Yes No
% of people
Yes 86.3%
No 13.7%
2) Caterers preferred by people
Market Analysis
20
24
25
32
23
0
5
10
15
20
25
30
35
TGB Girish
Cold
drinks
Gwalia Gordhan Others
No. of persons
Name of caterers No. of people
TGB 20
Girish Cold drinks 34
Gwalia 28
Gordhan 20
Others 23
Total 125
Market Analysis
3)Factors considered while choosing catering service
Factors % Rank wise
Cost 22.5%
Quality 20.1%
Familiarity 18.6%
Variety 17.5%
Others 21.3%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Cost Quality Familiarity Variety Others
Ranks
Market Analysis
4) Packages preferred
Per dish price
(Rs.)
No. of
people
<500 16
500 20
800 36
1000 20
1500 15
2000 10
>2000 8
Total 125
16
22
36
18
15
10
8
Sales
<Rs. 500
Rs. 500
Rs. 800
Rs. 1000
Rs. 1500
Rs. 2000
>Rs. 2000
Market Analysis
5) Types of Sitting arrangements preferred
Sitting
arrangement
Preference of
people
Open 47
Reserved 21
Combination 57
Total 125
0
10
20
30
40
50
60
Open Reserved Combined
Sitting arrangement
Market Analysis
6)Type of Catering style preferred
Catering Style Preference of
people (%)
Buffet 62.4
Plated(butler) 37.6Buffet
Plated(Butler)
Market Analysis
7) Acceptance level of people for new catering
company in the market
% of people
No 28%
Yes 72%
72
28
Yes
No
7 P’s of Marketing
1)PRODUCT
Our MENU
Starters
Salads
Soups
Live counters
Mocktails/juices
Sabji
Roti/naan/kulcha
Rice
Desserts
Sweets
7 P’s of Marketing
2) PRICE
We have 5 ideal packages:
 Rs. 500
 Rs. 800
 Rs. 1000
 Rs. 1500
 Rs. 2000
7 P’s of Marketing
Country Flavours Catering
Services Pvt. Ltd.
10, Sameer Complex,
C.G.Road,
Ahmedabad-9
Country Flavours Catering
Services Pvt. Ltd.
8, Golden Triangle,
Naroda GIDC,
N.H.-8,
Ahmedabad.
Office Address: Warehouse Address:
3)PLACE
7 P’s of Marketing
4)PROMOTION
Advertising
7 P’s of Marketing
4)PROMOTION
Sales promotion
7 P’s of Marketing
4)PROMOTION
Direct marketing
7 P’s of Marketing
4)PROMOTION
Public Relations
7 P’s of Marketing
5)PROCESS
Set-up
Service
Clean-up
7 P’s of Marketing
6) PHYSICAL EVIDENCE
7 P’s of Marketing
7) PEOPLE

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Catering Business

  • 1. Submitted by : Group-’E’ TY MBA ‘A’ A Feasibility report on ‘CATERING SERVICE’
  • 2.  Traced back to the 4th millennium BC in China  provide food for soldiers on transportation and trade routes  became popular in the 14th and 15th century  Germany was the first country to put laws  technical innovation & improvements in transportation 19th and 20th century History
  • 3.  On-Premise Catering  Off-Premise Catering  Party food Caterers  Hot buffet Catering  Full Service Caterers Types of Catering
  • 4. Types of Catering Establishments 1. Restaurant 2. Transport Catering Airline Catering Railway Catering Ship Catering Surface Catering
  • 5. Types of Catering Establishments 3. Out door Catering 4. Retail store Catering 5. Club Catering 6. Welfare Catering
  • 6. 1) Political factors Government regulations Economic policies of government Stability of the government Trade policy Increased demands from consumers PEST Analysis
  • 7. PEST Analysis 2)Economical factors Market and trade cycles Specific industry factors Market routes and distribution trends International trade/monetary issues Interest rates Labor costs
  • 8. PEST Analysis 3)Social factors Customers’ awareness Increasing population Changing habits Level of education Change in attitude
  • 9. PEST Analysis 4)Technological factors Technology development Potential for innovation Increased level of research
  • 10. SWOT Analysis  Low cost bases  Strong relationships  Excellent staff  Superior service offerings  High customer loyalty  Limited start-up risk  Miscalculation of business plan  Struggle to build brand equity  Limited marketing budget Strengths Weakness
  • 11. SWOT Analysis  Growing market  Growing demand  Freedom to develop service  Implement change  Existence of bigger companies  Cost of training  Change in regulation  Increase in price inputs Opportunities Threats
  • 15. Equipment  Serving utensils  Serving Trays  Display stands  Fountains  Place card holders  Food carriers  Carts  Catering dinnerware  Beverage dispensers  Disposable plastic stemware
  • 16. Machinery  Ideal for mobile catering operations  They are mostly portable  Used for both off-site and on-site cooking
  • 17. Miscellaneous Fixed Assets 1) Office 2) Laptop
  • 18. Miscellaneous Fixed Assets 4)Office-furniture 5)Oven Electronic Oven Built-in-oven Double Ovens Microwave Ovens Brick oven
  • 19. Miscellaneous Fixed Assets 6) Truck 7) Refrigerator 8) Tandoor Clay pot tandoor Electric tandoor Coal tandoor-mobile Charcoal cum gas tandoor
  • 20. Projected capacity of production  Maximum capacity of production -1000 to 3000 people.  For more than 3000 people - opt for subcontract
  • 21. Sales = per dish price * no. of persons contracted for.  If the presence of people is more than contracted number of people then sale is calculated by: Per dish price * Total number of persons + Extra charge for saving the reputation of customer. Projected capacity of sales
  • 22. Quality Standards While dealing with quality of product following things should be taken in to consideration: Quality of raw material Well trained staff Check food expiry date Nature of the food Destroy harmful bacteria Protect food from risk of contamination
  • 23. Following things can be used for packaging of foods: Containers Use Plastic bags Use Freezer for keeping food fresh Use wooden basket Use aluminum foil Food Carriers Use sack Use cane Packaging
  • 25. Production process 1) Purchase of Raw material: Basic Material Decision taken by Chef de cuisine and chef de partie 2) Preparation of ingredients: Helps to improve appearance, texture, palatability and flavor, and foods combine readily.
  • 27. Production process 3) Gravy preparation 4) Sweets preparation
  • 28. Production process 5) Preparation of starters 6) Preparation of main course
  • 29. Production process 7) Dessert preparation 8) Salad preparation  Four basic parts of salad i.e. base, body, and dressing and garnish 9) Preparation of welcome drinks  Cocktails  Mocktails
  • 30. Production process 10) Garnishing the food 11) Live Counters
  • 32. Drainage And Wastage Disposal Disposal of waste can be possible in following ways:  Approved biogas or compositing plants  Registered waste carrier.  A licensed landfill  Few vegetables are reusable in decoration
  • 33. Market Analysis 1) People’s experience of Catering Service 86.30% 13.70% Yes No % of people Yes 86.3% No 13.7%
  • 34. 2) Caterers preferred by people Market Analysis 20 24 25 32 23 0 5 10 15 20 25 30 35 TGB Girish Cold drinks Gwalia Gordhan Others No. of persons Name of caterers No. of people TGB 20 Girish Cold drinks 34 Gwalia 28 Gordhan 20 Others 23 Total 125
  • 35. Market Analysis 3)Factors considered while choosing catering service Factors % Rank wise Cost 22.5% Quality 20.1% Familiarity 18.6% Variety 17.5% Others 21.3% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% Cost Quality Familiarity Variety Others Ranks
  • 36. Market Analysis 4) Packages preferred Per dish price (Rs.) No. of people <500 16 500 20 800 36 1000 20 1500 15 2000 10 >2000 8 Total 125 16 22 36 18 15 10 8 Sales <Rs. 500 Rs. 500 Rs. 800 Rs. 1000 Rs. 1500 Rs. 2000 >Rs. 2000
  • 37. Market Analysis 5) Types of Sitting arrangements preferred Sitting arrangement Preference of people Open 47 Reserved 21 Combination 57 Total 125 0 10 20 30 40 50 60 Open Reserved Combined Sitting arrangement
  • 38. Market Analysis 6)Type of Catering style preferred Catering Style Preference of people (%) Buffet 62.4 Plated(butler) 37.6Buffet Plated(Butler)
  • 39. Market Analysis 7) Acceptance level of people for new catering company in the market % of people No 28% Yes 72% 72 28 Yes No
  • 40. 7 P’s of Marketing 1)PRODUCT Our MENU Starters Salads Soups Live counters Mocktails/juices Sabji Roti/naan/kulcha Rice Desserts Sweets
  • 41. 7 P’s of Marketing 2) PRICE We have 5 ideal packages:  Rs. 500  Rs. 800  Rs. 1000  Rs. 1500  Rs. 2000
  • 42. 7 P’s of Marketing Country Flavours Catering Services Pvt. Ltd. 10, Sameer Complex, C.G.Road, Ahmedabad-9 Country Flavours Catering Services Pvt. Ltd. 8, Golden Triangle, Naroda GIDC, N.H.-8, Ahmedabad. Office Address: Warehouse Address: 3)PLACE
  • 43. 7 P’s of Marketing 4)PROMOTION Advertising
  • 44. 7 P’s of Marketing 4)PROMOTION Sales promotion
  • 45. 7 P’s of Marketing 4)PROMOTION Direct marketing
  • 46. 7 P’s of Marketing 4)PROMOTION Public Relations
  • 47. 7 P’s of Marketing 5)PROCESS Set-up Service Clean-up
  • 48. 7 P’s of Marketing 6) PHYSICAL EVIDENCE
  • 49. 7 P’s of Marketing 7) PEOPLE