Wireless car. Per Adamsson, Volvo. Från Camp Digital Marstrand 2012.

1. Connected vehicle
Per Adamsson
Director
Volvo Group Telematics - WirelessCar

2. Video
Telematics made easy
2 2010-12-08

3. Volvo Group Telematics -
Volvo
We connect vehicles and deliver customer value
through services and integration
• Founded 1999 as a Joint Venture between Ericsson, Telia and AB Volvo
• Today owned 100% by the Volvo Group through Volvo IT
• 100 % focus on telematics enabled services (no device development)
• Global sites - Europe, Americas, Japan, India and China
• ~300 resources
• Target customers - The Volvo group companies and car manufactures (OEM’s)
Volvo Group Telematics

4. Product & service offering portfolio
Platforms & Integrations / customer Tailor-made solutions Managed service Business
components specific development and integration consulting
En bra bild
Volvo Group Telematics

5. The “connected vehicle” business growth
Dynafleet / OptiFleet – Volvo Trucks, Renault Trucks
Volvo LINK / Sentry – North America Truck Operation
500
UD-Infcormation Services – UD Trucks 450
400
CareTrack - Volvo Construction Equipment
350
Turnover
ITS4Mobility – Volvo Bus 300
Commute Greener – AB Volvo
250
200
Connected Drive – BMW 150
Volvo On Call – Volvo Cars 100
50
Pay as you drive solution
0
Fleet management 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Audi Connect
Service delivery in +50 countries, on 4 continents, 1,2 million connected vehicles and growing 4% monthly
Volvo Group Telematics

7. A growing connected eco-system
Connected drivers
Connected society
Connected
fleet operators
Connected dealers &
Connected OEM & workshops
suppliers
Content and
other service
Goods providers
? Leasing/insurance
companies
forwarders
Volvo Group Telematics

8. Collaboration, open systems and integration is a key issue!
If it fails, it might look like this...
Volvo Group Telematics

9. Telematics becoming standard fitment
– rapid population growth of connected vehicles
Volvo Trucks NA - 2007
VCE EUD/NA/Asia - 2009
Volvo Group Telematics

10. Connected Service Quadrants
The service values
Revenue
(image)
Customer/Driver Vehicle manufacture /Dealer
Driver
& 4 1
transport Transport efficiency & convenience Increased Aftermarket /Service Sales
operation Non-vehicle centric Increased Vehicle Sales
(ex. Navigation, logistics, POI ..) (ex. Parts, finance, insurance…)
centric
3 2
Vehicle Management Efficiency Quality and risk management
Vehicle centric (ex. Warranty, Service
(ex. Fuel costs, energy, safety…) contracts , lead-time reduction…)
Cost Savings Vehicle/dealer/OEM
centric
Volvo Group Telematics

11. Illu
Services composition per segment st
ra
tiv
e
OEM / dealer Finance / insurance Vehicle/fleet operator Goods / people Driver / passengers Authorities /
workshops companies
owner/forwarder road operators
Dynamic Vehicle Vehicle Goods Infotainment Security/safety
Service Planning management management tracking (Internet) services
Remote Security/safety Driver time Navigation &
diagnostics services management CO2 reporting traffic info. Traffic
management
Remote SW Pay-as-you-drive Security/safety Transport Driver security
updates solutions services management (e-call)
Breakdown Vehicle
…
Traffic, transport
services management
management
Messaging /
Social media
OEM services (vehicle centric)
Partner services (3rd party services & aftermarket solutions)
Volvo Group Telematics

12. Transforming from partly closed solutions to a
hybrid of closed and open solutions
App App App
Smart phones devices
Dynafleet / OptiFleet – Volvo Trucks, Renault Trucks
Open platform
g
tin
Volvo LINK / Sentry – North America Truck Operation
UD-Infcormation Services – UD Trucks
E xis
ly
a rt d
CareTrack - Volvo Construction Equipment App App App App
P se s
rm
ITS4Mobility – Volvo Bus
o
clo /platf
Vehicle integrated
In development
Commute Greener – AB Volvo
Open platform
s
ion
Connected Drive – BMW
t
olu
Volvo On Call – Volvo Cars
s
Pay as you drive solution
Ex
Fleet management
is ting App App App
Audi Connect
Vehicle integrated & closed
-Vehicle centric
Volvo Group Telematics

13. Example 1: Remote diagnostics - Volvo Trucks NA
Revenue
(image)
Customer/Driver Vehicle manufacture /Dealer
4 1
Transport efficiency & convenience Increased Aftermarket /Service Sales
Non-vehicle centric Increased Vehicle Sales
(ex. Navigation, logistics, POI ..) (ex. Parts, finance, insurance…)
3 2
Vehicle Management Efficiency Quality and risk management
Vehicle centric (ex. Warranty, Service
(ex. Fuel costs, energy, safety…) contracts , lead-time reduction…)
Cost Savings
Volvo Group Telematics

14. Change of Repair Process
Repair process
Fault Code Breakdown Tow Dealer Dealer
Error #1112
repair issue
Volvo Technical Support use the data delivered in real time by Volvo Link to evaluate the
vehicle issue before truck comes in for service.
Repair instructions are sent to dealers before the vehicle arrives for service.
Volvo Group Telematics

15. Example 2: Mobile apps - Volvo Cars
Revenue
(image)
Customer/Driver Vehicle manufacture /Dealer
4 1
Transport efficiency & convenience Increased Aftermarket /Service Sales
Non-vehicle centric Increased Vehicle Sales
(ex. Navigation, logistics, POI ..) (ex. Parts, finance, insurance…)
3 2
Vehicle Management Efficiency Quality and risk management
Vehicle centric (ex. Warranty, Service
(ex. Fuel costs, energy, safety…) contracts , lead-time reduction…)
Cost Savings
Volvo Group Telematics

16. Volvo On Call – Mobile app integration
OS/Emergency (e-call) Automatic/manual
reakdown assistance (b-call)
emote door unlock
ar alarm alert
tolen vehicle tracking
emote control functions
Remote Fuel to Lock Car locator Warnings
Heater empty doors
Start tank

17. Important areas to consider
1. PROCESSES - Users and its related processes in the eco-system
2. VALUE - customer/user values (cost/revenue/image)
3. PARTNERS - make & buy
4. END-2-END INTEGRATION – quality assurance
5. COST – GSM roaming data costs
Volvo Group Telematics

18. Volvo Group Telematics