FTTH has arisen as the most relevant access technology choice for service providers in North America to deliver next-generation services. With Google’s interest in FTTH, the National Broadband Plan and the broadband stimulus efforts, FTTH is the future of connectivity across the continent. As deployment of FTTH networks reach a critical mass, service providers are looking to deliver new innovative service bundles over these networks in order to maximize their network infrastructure investments and gain the advantage over competitors in their serving areas. However, in order to bring these new services to market in the most efficient way, there is a key element of their operations infrastructure that must be highlighted. Operational support systems (OSS) have always been a key element of service provider networks. Yet, as new services are introduced and service providers must balance managing their new FTTH network with existing DSL, wireless and possibly HFC networks, OSS service fulfillment becomes crucial to the success of a service provider. This presentation will outline the best practices for OSS service fulfillment in managing a FTTH network itself, or in combination with a multi-network deployment.