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Can Your Mobile Infrastructure Survive 1 Million Concurrent Users?

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You’re building the next killer mobile app. How do you ensure that your app is both stable and capable of near-instant data updates? Build a backend! But there’s more to building a backend than standing up a SQL server in your datacenter and calling it a day. Since different types of apps demand different backend services, how do you know what sort of backend you need? And, more importantly, how can you ensure that your backend will scale so you can survive an explosion of users that comes from events like being featured in the app store? Siva Katir and Melissa Benua will discuss the common scenarios facing mobile app developers who are looking to expand beyond just the device and will share best practices learned while building the PlayFab and other companies’ backends. Join Siva and Melissa to learn how you can ensure that your app can scale safely and affordably into the millions of concurrent users (CCU) and across multiple platforms.

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Can Your Mobile Infrastructure Survive 1 Million Concurrent Users?

  1. 1. CAN YOUR MOBILE INFRASTRUCTURE SURVIVE 1 MILLION CONCURRENT USERS? Melissa Benua Siva Katir PlayFab, Inc Mobile Dev + Test 2016
  2. 2. Don’t be your own worst enemy! The Simpsons: Tapped Out launched by EA in 2012 Backend was so unprepared for massive loads of traffic it was pulled for FIVE months for total redesign Went on to become a huge and long- lasting hit in the market for many years afterwards Can your company afford to add an extra 5 months to the development cycle? Including lost marketing and promotional spend? Including lost mindshare? Including bad press?
  3. 3. Be your own guardian angel! Loadout launched on Steam by Edge of Reality 500x increase in players overnight on being featured in Steam store EC2 auto-scaled in atomic and replaceable servers instantly to handle load No downtime, no panic, no fires
  4. 4. DO YOU EVEN NEED A BACKEND? Maybe! Maybe not!
  5. 5. What can my backend do for me? Push updates without going through full certification process • New artwork? No problem! • Message of the day! • In-app purchase promotions! Improve customer service • Have an authoritative source for what a client ‘has’ • Direct access to grant entitlements to remediate issues
  6. 6. What can my backend do for me? Support a single user across multiple devices • Recover a user’s session even if they lose or replace their device • Continue the same session across multiple devices (phone to tablet) Perform ‘trusted’ transactions (especially around receipt verification) • Clients are untrustworthy! • Client-to-Provider transaction can only say if a receipt is valid, NOT if a receipt is valid for your app
  7. 7. Know Your Project What is your budget? • What does it cost to host? • What does it cost to run? Who are your engineers? • Do you have the in-house expertise to manage all services? • DevOps? Backend? Whole-Stack? Front-End? • Are they willing to be on-call 24x7? What do you need to put in the cloud? Why?
  8. 8. Know Your Data What data are you storing? • User data • Group data • Application data How does each piece of data need to be queried? • Can all data be looked up by a key? • Need to do arbitrary field queries? Is the data read and/or write heavy? How much data do you expect to store per user?
  9. 9. BUILDING A BACKEND 101 Not taught in schools!
  10. 10. Pick a Cloud Provider Is your language well supported in your provider? How much self management is required for each service? How well is scalability built in? Do you have region requirements? • European data protection laws • Russia and China have special data laws
  11. 11. Large Needs or Small Needs? Database + basic CRUD APIs? • AWS Lambda! Complex data + user management? • AWS Mobile or Azure Mobile Services! Highly custom requirements? • Roll your own on a public cloud (PROCEED WITH CAUTION!)
  12. 12. Storing and Retrieving Data Know your databases strength • MySQL – Very easy to get started with and widely supported • MS-SQL – Powerful query engine and incredibly performant • MongoDB – Can query against arbitrary fields • DynamoDB – Very easy scaling and fast random access Know their weaknesses too • MySQL – very hard to scale • MS-SQL – still pretty hard to scale • MongoDB – very hard to scale correctly and maintain data integrity • DynamoDB – can only query against predefined indexes cost effectively
  13. 13. Storing and Retrieving Data Novel solutions to database shortcomings • Use multiple databases to take advantage of their individual strengths • Example: Store “index” data in SQL, while using DynamoDB for actual data storage which clients use • Allows you to store all data without needing to scale a difficult to scale database Keys: • Have a way to reliably update the SQL database out of the user’s flow • Don’t treat the SQL store as authoritative • Some tools can make this entirely seamless, such as using DynamoDB write streams and Lambda to update SQL through SQL: { “playerId”: 00001 “purchaseId”: 1002092, “purchaseValue”: 0.99, “purchaseDate”: 03/01/2016 09:01:05 } DyanamoDB: { “playerId”: 00001, “purchaseId”: 1002092, “purchasedItems”: [{ “itemName”: ”in_app_1”, “purchasePrice”: 0.99 }] } SELECT purchaseId, purchaseValue FROM sqlPurchaseTable WHERE purchaseDate > 3/1/2016
  14. 14. Plan For Failure Design for the worst, hope for the best • Any machine can go down at any time • No machine should be ‘special’ If any machine can go down then any machine can also be brought up Architect-in failure behavior both up and down the stack • DB times out? • Web server disk fails? • Third-party provider goes down?
  15. 15. COMMON PITFALLS It’s a trap!
  16. 16. Saving Data Remote != Local Do: • Save only changed data • Save data in batches • Prepare for connection failures • Prepare for client failures • Prepare for server failures Don’t: • Save on a timer (unless it’s retrying) • Save duplicated data • Expect it to work • Make assumptions on if it worked
  17. 17. Loading Data Easy Wins • Client: • Pre-load data during idle times • Cache locally • Assume data can fail to be loaded • Assume data can arrive corrupted or out of order • Assume it will load slow • If security matters, connect via SSL • Don’t connect directly to the data store • Server: • Cache data that is OK to serve stale • Design data schemas to make each request perform as few queries as possible • Design authorization in such a way to prevent any, or at least limit any extra queries Easy Fails • Trying to implement a custom SSL service • Trying to be clever with caching • Assuming anything will work on the first try
  18. 18. Scalability Don’t optimize early • Actually know what your bottlenecks are; most likely it is NOT string handling! • Run a realistic load test with a profiler to get actual useful data Don’t run blind • Know your KPIs before launch • Track your KPIs realtime via counters with DataDog or Cloudwatch • Set up alerting to your DRI
  19. 19. Scalability Know what infrastructure to scale and when • Data • API servers • Load balancers Design to scale horizontally, not vertically • All services should be stateless unless they don’t need to scale with number of users • Don’t assume a server will exist minute to minute Keep a safe capacity margin in your infrastructure • 50% is reasonable • Know how long it will take to increase capacity
  20. 20. Managing Connections Use connection pooling Don’t try to outsmart your language’s connection management Making a connection has a cost! Don’t re-invent a protocol if an existing one will do • HTTP is way easier to debug than websockets • Websockets stream data way more efficiently than HTTP • Both are safer than using raw TCP
  21. 21. QUESTIONS? Melissa Benua @queenofcode Siva Katir @sivakatir