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1. Your Company Name
Services
Value Chain

2. Basic Value Chain for Telecom Services Industry
2
Equipment
Providers
Service
Providers
Network
Operators
Content
Providers
Application
Providers
Implementers
• Network component
providers
• Test equipment providers
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• Provide services to
end consumers
themselves
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• Provide content to be used
while communicating with
various applications
• Include content creators,
content distributors etc.
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• Basic application
platform providers
• User application
providers
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• Software and hardware
integrators
• Provide consulting,
network maintenance
support etc.
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3. Engineering Services Project Value Chain Analysis
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• Quality assurance
• Quality control
• Source inspection
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Project Management
Conceptual Feasibility Engineering Procurement Construction
Operations &
Maintenance
• Provide practical
definitions
• Business planning
• Master planning
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• Market analysis
• Study of project
layout
• Mitigation plans
• Baseline
documentation
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• Basic design
• Detailed design
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• Material control
management
• Project
procurement
management
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• Subcontracting
• Commissioning
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• Operation support
• Equipment
diagnostics
• Specialty services
• Construction
inspection services
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4. Financial Services Supply Value Chain Framework
4
FIG: Financial Institutions Group
Market Insight/
Proposition Design
& Engineering
• Customer journey
experience
• Product ideation
• Analytical banking
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Distribution/Front
office
• Consumer banking
• Wealth management
• Institutional investment
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Back
office/Servicing
• Trade processing
• Client servicing
• Treasury
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Market/
infrastructure
• Banking infrastructure
• Regulatory
compliance
• Risk management
• API architecture
• Reporting
• Data management
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Enabling/Non-core
Core Customers Consumer/Retail Corporate FIG
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5. ITIL Services Value Chain Operating Model
5
Plan
• Ensure a shared understanding of the vision, current
status and all products and services across the
organization
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• Ensure continual improvement of products, services, and practices
across all value chain activities
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Improve
Deliver and
support
• Ensure services are
delivered and supported
according to stakeholders’
expectations
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Obtain/build
• Ensure service components are
available when and where they
are needed
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• Ensure products and
services continually meet
stakeholder expectations for
quality, cost, and time
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Design and Transition
Demand
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Engage
• Provide a good understanding of
stakeholder needs, ensure
transparency, and maintain continual
engagement with all stakeholders
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Value
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Products and
services
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6. 6
Activities Inputs Outputs
Plan
• Policies, requirements provided by the organization’s
governing body
• Value chain performance information, improvement
initiatives, and plans
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• Strategic, tactical, and operational plans
• Contract and agreement requirements
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Engage
• Detailed requirements for services and products
• Requests and feedback from customers
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• User support tasks
• Change or project initiation requests
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Design and Transition
• Portfolio decisions
• Improvement status reports
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• Contract and agreement requirements
• Performance information and improvement opportunities
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Obtain/Build
• Contracts and agreements with external and internal
suppliers and partners
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• Contract and agreement requirements
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Deliver and Support
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Improve
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Key Inputs and Outputs for ITIL Services Value Chain
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7. Open Services Value Chain Model for Organization
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Value
Added
High
Low
Information Technology Outsourcing
ITO
Software R&D
IT Consulting
Software
ERP (Enterprise Resource
Planning): Supply chain
management
Applications Development
Applications Integration
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Infrastructure
Applications Management
Network Management
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Horizontal Activities
Knowledge Process Outsourcing
Business Analytics
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Legal services
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BPO
Business process outsourcing
ERM
(Enterprise
Resource
management)
HRM
(Human
Resource
Management)
CRM
(Customer
Relationship
Management)
Finance &
Accounting
Logistics and
supply chain
management
text here
Training
Talent
Management
Payroll
Text here
Marketing &
Sales
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KPO Banking, Financial
services (BFSI)
E.g. Investment research
and risk management
analysis etc.
Manufacturing
E.g. Industrial engineering and
vendor management etc.
Telecommunications
E.g. Industrial engineering and
vendor management etc.
Energy
E.g. Energy trading and risk
Travel &
Transportation
E.g. Customer loyalty Solutions
etc.
Health/Pharma
E.g. R&D , medical Transcript
etc.
Retail
E.G ecommerce and planning
etc.
Other
Vertical Activities
Industry specific-
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8. Services Value Chain Model with Key Inputs and Outputs
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Platform Business Model
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Open Innovation
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Customer Co-Creation
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Partners
Customers
Suppliers
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Inputs
• Includes firm
infrastructure
and inbound
logistics
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Processes
• Includes
operations,
marketing and
sales
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Outputs
• Includes outbound
logistics and service
delivery
• Add text here
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9. Value Chain of using Cloud Computing in Financial Services
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Support
Activities
Technology Support
Business Innovations (Creation)
Operational Capability (Transformation)
Decision-Making (Improvement)
Primary
Activities
Service Improvement
Services Finance Marketing Operation
• Green services
• Agility
• Optimize service
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• Asset utilization
• Customer value
• More revenue
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• Internet-based
marketing
• Availability
• Updatability
• Add text here
• Operational system
• Security
• Updatable system
• Add text here
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Margin

10. Address
# street number, city, state
Contact Number
0123456789
Email Address
emailaddress123@gmail.com
Thank
You
10