SlideShare una empresa de Scribd logo
1 de 2
Descargar para leer sin conexión
Angela Smith
Southampton, Hampshire, SO19 9FR | Mobile: 07984613470 |
Email Angela.smith20@lloydsbanking.com
PERSONAL STATEMENT
An ambitious self motivated, confident individual who is extremely passionate about maximizing sales
through my ability to connect with customers and identify their specific needs. I have the ability to motivate
others through recognizing their individual drivers, possessing excellent coaching and communication skills. .
Able to use my own initiative, being adaptable, versatile and resourceful. Embracing new challenges and
taking great pride in working to set objectives, exceeding targets and meeting deadlines. I understand that
planning and time management is essential to team success and achieving business goals.I have successfully
recruited high level staff that fit the business model and align to the values. Showing integrity, I am seen as a
fair, open and truthful individual.
EXPERIENCE
Assistant Relationship Manager 06/15 to Present
Lloyds Bank Commercial
An Assistant Relationship Manager supporting 2 Relationship Managers, their portfolios and risk management
Providing an experience that deepens and retains the customers’ relationship and trust with the Bank, whilst
responding and meeting their needs, using good judgment to exceed expectations and guiding them to
achieve their goals.
Managing existing and develop new business relationships to generate new income, proactively managing an
existing major client base, and ensuring client satisfaction at all levels.
I have received recognition after receiving fantastic feedback during National Customer Service week; I was
nominated by colleagues and Relationship Managers, for delivering excellent customer service, and adding
value.
Line Manager 01/2006 to 06/2015
Lloyds Bank Telephone Banking
Setting a strategy to exceed expectations, engaging in the hearts and minds to inspire, motivate, lead and
develop a team of consultants to be the best, always putting the customer first. Coaching consultants to
deliver an excellent customer experience and meet customers’ needs. I am a qualified complaint handler
specialising in first touch resolution. Planning organizing and delivering appraisals,absence management,
disciplinary meetings to my peers and stakeholders.
Nominated on a monthly basis and received recognition for my coaching ability. More recently awarded the
‘Golden headset’’ TM Coaching award’ for the site for driving excellent customer service.Organising and
presenting impromptu buzz sessions for new sales promotions and initiatives to keep the benefits alive.
Effectively managing T&C scheme and all HR policies. Demonstrating commitment to drive my own
development through devising my own action plan.
Challenging myself and others, successfully achieving sustainable results. Progressive in my approach and
develop innovative new ideas to keeping it simple and effective. I understand the business, the markets in
which it operates, cutting through complexity to create simplicity and focus
An experienced ‘Ambassador’ for Lloyds being part of the recruitment team, interviewing, planning and
delivering New To Bank Training. I have been a mentor and a role model to new employees and several of
these have since been promoted.
Angela Smith
Senior Customer Advisor 01/2004 to 01/2006
Lloyds Bank Telephone Banking
A confident customer service professional with an established background in a customer sales/service
position where telephone professionalism is key to the success of the company, being approachable,
professional and an excellent role model, have a clear telephone manner and good keyboard/data entry skills
Extensive upselling experience and within a position where accuracy and compliance is first and foremost.
Customer Advisor 01/2001 to 01/2004
Lloyds Bank Telephone Banking
The first point of contact for telephone banking, liaising directly with personal customers and meeting their
needs, excellent product knowledge
Fully compliant working within regulatory requirements.
EDUCATION
3 CSE passes in History, Mathematics and General Science
NVQ level 2 Communications in Customer service
Licence to Hire - Groupwide– Elearning
Telephone Banking - Complaint Handling Annual Training
Anti-Money Laundering and Counter TerroristFinancing
REFERENCES
Available on request

Más contenido relacionado

La actualidad más candente

Professional Resume for Teri Brown (1) (1)
Professional Resume for Teri Brown (1) (1)Professional Resume for Teri Brown (1) (1)
Professional Resume for Teri Brown (1) (1)Brown Teri
 
Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)david_bruno
 
Nahal Farnad Resume 2
Nahal Farnad Resume 2Nahal Farnad Resume 2
Nahal Farnad Resume 2Nahal Farnad
 
Self Introduction Visual Resume
Self Introduction Visual ResumeSelf Introduction Visual Resume
Self Introduction Visual Resumelcj1022
 
Curriculum Vitae Jenna Leigh
Curriculum Vitae Jenna LeighCurriculum Vitae Jenna Leigh
Curriculum Vitae Jenna LeighJenna Leigh Price
 
Job description Branch Manager
Job description Branch ManagerJob description Branch Manager
Job description Branch ManagerAHFCL25
 
Sales_representative_CV_word complete
Sales_representative_CV_word completeSales_representative_CV_word complete
Sales_representative_CV_word completesamuel barker
 
Amazon Resume
Amazon ResumeAmazon Resume
Amazon ResumeAlex S
 
An interview presentation that lands senior-level jobs
An interview presentation that lands senior-level jobsAn interview presentation that lands senior-level jobs
An interview presentation that lands senior-level jobspsymar
 

La actualidad más candente (20)

Professional Resume for Teri Brown (1) (1)
Professional Resume for Teri Brown (1) (1)Professional Resume for Teri Brown (1) (1)
Professional Resume for Teri Brown (1) (1)
 
Cover Letter
Cover LetterCover Letter
Cover Letter
 
Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)
 
Nahal Farnad Resume 2
Nahal Farnad Resume 2Nahal Farnad Resume 2
Nahal Farnad Resume 2
 
Jessica Thompson resume
Jessica Thompson resumeJessica Thompson resume
Jessica Thompson resume
 
Zidan ElKady
Zidan ElKadyZidan ElKady
Zidan ElKady
 
CV Service and Sales
CV Service and SalesCV Service and Sales
CV Service and Sales
 
NicoleMDCoverLetter
NicoleMDCoverLetterNicoleMDCoverLetter
NicoleMDCoverLetter
 
Priyanka Saldanha Profile 2
Priyanka Saldanha Profile 2Priyanka Saldanha Profile 2
Priyanka Saldanha Profile 2
 
ranjan das
ranjan dasranjan das
ranjan das
 
Self Introduction Visual Resume
Self Introduction Visual ResumeSelf Introduction Visual Resume
Self Introduction Visual Resume
 
T. Frazier 2016 Resume
T. Frazier 2016 ResumeT. Frazier 2016 Resume
T. Frazier 2016 Resume
 
Curriculum Vitae Jenna Leigh
Curriculum Vitae Jenna LeighCurriculum Vitae Jenna Leigh
Curriculum Vitae Jenna Leigh
 
G KANNAN
G KANNANG KANNAN
G KANNAN
 
Job description Branch Manager
Job description Branch ManagerJob description Branch Manager
Job description Branch Manager
 
Sales_representative_CV_word complete
Sales_representative_CV_word completeSales_representative_CV_word complete
Sales_representative_CV_word complete
 
Michele Teasdale resume
Michele Teasdale resumeMichele Teasdale resume
Michele Teasdale resume
 
Resume
ResumeResume
Resume
 
Amazon Resume
Amazon ResumeAmazon Resume
Amazon Resume
 
An interview presentation that lands senior-level jobs
An interview presentation that lands senior-level jobsAn interview presentation that lands senior-level jobs
An interview presentation that lands senior-level jobs
 

Similar a Angie CV (2) ASH3516

Similar a Angie CV (2) ASH3516 (20)

May CV 2016
May CV 2016May CV 2016
May CV 2016
 
Paul Sciberras CV F 7 14
Paul Sciberras CV F 7 14Paul Sciberras CV F 7 14
Paul Sciberras CV F 7 14
 
Graham - Wiseability
Graham - WiseabilityGraham - Wiseability
Graham - Wiseability
 
CV of Paul Eldridge
CV of Paul EldridgeCV of Paul Eldridge
CV of Paul Eldridge
 
phoebe cv one
phoebe cv onephoebe cv one
phoebe cv one
 
DDVskills
DDVskillsDDVskills
DDVskills
 
CV
CVCV
CV
 
Amany cv
Amany cvAmany cv
Amany cv
 
AAMIRcvPICTURE
AAMIRcvPICTUREAAMIRcvPICTURE
AAMIRcvPICTURE
 
Resume Gabriel
Resume GabrielResume Gabriel
Resume Gabriel
 
JAMAL_M_OMAR_ISSA
JAMAL_M_OMAR_ISSAJAMAL_M_OMAR_ISSA
JAMAL_M_OMAR_ISSA
 
SarahOwenCVOctober2015A
SarahOwenCVOctober2015ASarahOwenCVOctober2015A
SarahOwenCVOctober2015A
 
Hayley Newsome CV Current
Hayley Newsome CV CurrentHayley Newsome CV Current
Hayley Newsome CV Current
 
Mukesh Parmar CV
Mukesh Parmar  CVMukesh Parmar  CV
Mukesh Parmar CV
 
MANOJ KUMAR A 2 cv
MANOJ  KUMAR A 2 cvMANOJ  KUMAR A 2 cv
MANOJ KUMAR A 2 cv
 
Monica Carolina Galvan Resume 2015-03
Monica Carolina Galvan Resume 2015-03Monica Carolina Galvan Resume 2015-03
Monica Carolina Galvan Resume 2015-03
 
William poyningnew dec2013
William poyningnew dec2013William poyningnew dec2013
William poyningnew dec2013
 
William Poyning Cv2010
William Poyning Cv2010William Poyning Cv2010
William Poyning Cv2010
 
SALESRESUME15
SALESRESUME15SALESRESUME15
SALESRESUME15
 
curriculum vitae -monique
curriculum vitae -moniquecurriculum vitae -monique
curriculum vitae -monique
 

Angie CV (2) ASH3516

  • 1. Angela Smith Southampton, Hampshire, SO19 9FR | Mobile: 07984613470 | Email Angela.smith20@lloydsbanking.com PERSONAL STATEMENT An ambitious self motivated, confident individual who is extremely passionate about maximizing sales through my ability to connect with customers and identify their specific needs. I have the ability to motivate others through recognizing their individual drivers, possessing excellent coaching and communication skills. . Able to use my own initiative, being adaptable, versatile and resourceful. Embracing new challenges and taking great pride in working to set objectives, exceeding targets and meeting deadlines. I understand that planning and time management is essential to team success and achieving business goals.I have successfully recruited high level staff that fit the business model and align to the values. Showing integrity, I am seen as a fair, open and truthful individual. EXPERIENCE Assistant Relationship Manager 06/15 to Present Lloyds Bank Commercial An Assistant Relationship Manager supporting 2 Relationship Managers, their portfolios and risk management Providing an experience that deepens and retains the customers’ relationship and trust with the Bank, whilst responding and meeting their needs, using good judgment to exceed expectations and guiding them to achieve their goals. Managing existing and develop new business relationships to generate new income, proactively managing an existing major client base, and ensuring client satisfaction at all levels. I have received recognition after receiving fantastic feedback during National Customer Service week; I was nominated by colleagues and Relationship Managers, for delivering excellent customer service, and adding value. Line Manager 01/2006 to 06/2015 Lloyds Bank Telephone Banking Setting a strategy to exceed expectations, engaging in the hearts and minds to inspire, motivate, lead and develop a team of consultants to be the best, always putting the customer first. Coaching consultants to deliver an excellent customer experience and meet customers’ needs. I am a qualified complaint handler specialising in first touch resolution. Planning organizing and delivering appraisals,absence management, disciplinary meetings to my peers and stakeholders. Nominated on a monthly basis and received recognition for my coaching ability. More recently awarded the ‘Golden headset’’ TM Coaching award’ for the site for driving excellent customer service.Organising and presenting impromptu buzz sessions for new sales promotions and initiatives to keep the benefits alive. Effectively managing T&C scheme and all HR policies. Demonstrating commitment to drive my own development through devising my own action plan. Challenging myself and others, successfully achieving sustainable results. Progressive in my approach and develop innovative new ideas to keeping it simple and effective. I understand the business, the markets in which it operates, cutting through complexity to create simplicity and focus An experienced ‘Ambassador’ for Lloyds being part of the recruitment team, interviewing, planning and delivering New To Bank Training. I have been a mentor and a role model to new employees and several of these have since been promoted.
  • 2. Angela Smith Senior Customer Advisor 01/2004 to 01/2006 Lloyds Bank Telephone Banking A confident customer service professional with an established background in a customer sales/service position where telephone professionalism is key to the success of the company, being approachable, professional and an excellent role model, have a clear telephone manner and good keyboard/data entry skills Extensive upselling experience and within a position where accuracy and compliance is first and foremost. Customer Advisor 01/2001 to 01/2004 Lloyds Bank Telephone Banking The first point of contact for telephone banking, liaising directly with personal customers and meeting their needs, excellent product knowledge Fully compliant working within regulatory requirements. EDUCATION 3 CSE passes in History, Mathematics and General Science NVQ level 2 Communications in Customer service Licence to Hire - Groupwide– Elearning Telephone Banking - Complaint Handling Annual Training Anti-Money Laundering and Counter TerroristFinancing REFERENCES Available on request