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Somerville, MA Open Data Webinar!




       Webcast recorded: 9-20-12
Watch Webcast Recording




                         View Webcast Recording:
     http://www.socrata.com/events/view-webcast-small-town-big-vision/

                         Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
     2	
  
Webcast Speakers


 §  Joseph	
  Curtatone,	
  Mayor,	
  City	
  of	
  Somerville	
  	
  
 §  Steve	
  Craig,	
  Director	
  of	
  Cons,tuent	
  Services,	
  City	
  of	
  
      Somerville	
  
 §  Daniel	
  Hadley,	
  Director	
  of	
  SomerStat,	
  City	
  of	
  
      Somerville	
  
 	
  
 Hosted	
  by:	
  
 Saf	
  Rabah,	
  VP	
  of	
  Marke,ng,	
  Socrata	
  


                             Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
     3	
  
Webcast Agenda

 §  Mayor	
  Joseph	
  Curtatone’s	
  Vision	
  for	
  Open	
  Data	
  
 §  Open	
  Data	
  as	
  a	
  Pla8orm	
  for	
  Innova<on	
  
      §    Extending	
  Somerville’s	
  311	
  Service	
  
      §    Driving	
  a	
  High-­‐performance	
  Culture	
  
      §    Enhancing	
  Community	
  Engagement	
  
      §    Promo,ng	
  Transparency	
  and	
  Accountability	
  
      §    Par,cipa,ng	
  the	
  Na,onal	
  Ecosystem	
  




                                   Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
     4	
  
Mayor’s Vision for Open Data



              “We definitely have shown that municipalities, no matter what
               their size, especially small and medium sized communities,
             have the opportunity to really do a lot more with a lot less using
                     data” – Mayor Joseph Curtatone, Somerville, MA




                •  Increased Service Delivery
        •  Redefining How City Services are Delivered
        •  Increased Transparency and Accountability


                     Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
     5	
  
Somerville 311 Call Center Operations



                                                                 •  The City of Somerville
                                                                    receives 100,000 calls a year
                                                                    from a population of 78,000

                                                                 •  One of only a few cities in the
                                                                    country to operate a 24/7 call
                                                                    center

                                                                 •  Residents were required to
                                                                    call to check the status of
                                                                    past requests




                  Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
                         6	
  
Open Data Increases Value of City Services




                                                                        •  Turnkey solution offers
                                                                           residents self-service
                                                                           access to city 311
                                                                           database

                                                                        •  Residents now have
                                                                           unfiltered view of city
                                                                           improvements in their
                                                                           neighborhood




                 Open	
  Data	
  Innova,ons	
  Webinar	
  00-­‐20-­‐12	
                             7	
  
Open Data for Performance Reporting



                                                  •  Historical city performance data
                                                     was obscured in PDF format and
                                                     difficult for residents to gain
                                                     insight from

                                                  •  Data has now been aggregated
                                                     into one dataset allowing
                                                     residents to easily sort, filter, and
                                                     analyze across multiple months

                                                  •  City has leveraged the Socrata
                                                     Social Data Player to create a
                                                     performance dashboard



                 Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
                     8	
  
Open Data for Improved Decision-making


                                                      •  Somerville is now able to use
                                                         data to engage residents in
                                                         discussions around issues
                                                         impacting city life

                                                      •  Residents can now benefit from
                                                         viewing the same data officials
                                                         use to make city decisions




                 Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
                   9	
  
Checkbook Explorer


                                                             •  City had desired an Open
                                                                Checkbook application but
                                                                lacked the resources to
                                                                implement the vision

                                                             •  The Socrata Checkbook
                                                                Explorer provided a turnkey
                                                                solution for increasing financial
                                                                transparency

                                                             •  Residents now benefit from a
                                                                consumer-friendly user
                                                                experience




                Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
                      10	
  
Cities.Data.Gov


                                                           •  Somerville, MA joined national
                                                              effort to create a single repository
                                                              for municipal data from across
                                                              the country

                                                           •  Joins Open Data thought leaders
                                                              like Seattle, New York, Chicago,
                                                              and San Francisco




                  Open	
  Data	
  Innova,ons	
  Webinar	
  09-­‐20-­‐12	
                    11	
  
Recap


  Open Data as a Platform for Innovation
    •  311 Explorer: Improve citizen self-service
    •  ACE Program: Drive a data-driven, high-
       performance culture
    •  ResiStat: Story-telling with data informs community
       engagement.
    •  Checkbook Explorer: Financial transparency?
       There is an app for that.
    •  Cities.Data.gov: Participating in the national
       ecosystem.



                   Open	
  Data	
  Innova,ons	
  Webinar	
  04-­‐26-­‐12	
     12	
  
Questions & Follow up


 For	
  more….	
  
 	
  
 Steve	
  Craig	
  |	
  Somerville	
  
 scraig@somervillema.gov	
  
 	
  
 Daniel	
  Hadley|	
  Somerville	
  
 dhadley@somervillema.gov	
  
 	
  
 Saf	
  Rabah	
  |	
  Socrata	
  
 saf.rabah@socrata.com	
  

                                         13	
  
Thank You!




             Open	
  Data	
  Webcast	
  Broadcasted:	
  09-­‐20-­‐12	
     14	
  

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Somerville Open Data Webinar, Presented 09-20-12

  • 1. Somerville, MA Open Data Webinar! Webcast recorded: 9-20-12
  • 2. Watch Webcast Recording View Webcast Recording: http://www.socrata.com/events/view-webcast-small-town-big-vision/ Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   2  
  • 3. Webcast Speakers §  Joseph  Curtatone,  Mayor,  City  of  Somerville     §  Steve  Craig,  Director  of  Cons,tuent  Services,  City  of   Somerville   §  Daniel  Hadley,  Director  of  SomerStat,  City  of   Somerville     Hosted  by:   Saf  Rabah,  VP  of  Marke,ng,  Socrata   Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   3  
  • 4. Webcast Agenda §  Mayor  Joseph  Curtatone’s  Vision  for  Open  Data   §  Open  Data  as  a  Pla8orm  for  Innova<on   §  Extending  Somerville’s  311  Service   §  Driving  a  High-­‐performance  Culture   §  Enhancing  Community  Engagement   §  Promo,ng  Transparency  and  Accountability   §  Par,cipa,ng  the  Na,onal  Ecosystem   Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   4  
  • 5. Mayor’s Vision for Open Data “We definitely have shown that municipalities, no matter what their size, especially small and medium sized communities, have the opportunity to really do a lot more with a lot less using data” – Mayor Joseph Curtatone, Somerville, MA •  Increased Service Delivery •  Redefining How City Services are Delivered •  Increased Transparency and Accountability Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   5  
  • 6. Somerville 311 Call Center Operations •  The City of Somerville receives 100,000 calls a year from a population of 78,000 •  One of only a few cities in the country to operate a 24/7 call center •  Residents were required to call to check the status of past requests Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   6  
  • 7. Open Data Increases Value of City Services •  Turnkey solution offers residents self-service access to city 311 database •  Residents now have unfiltered view of city improvements in their neighborhood Open  Data  Innova,ons  Webinar  00-­‐20-­‐12   7  
  • 8. Open Data for Performance Reporting •  Historical city performance data was obscured in PDF format and difficult for residents to gain insight from •  Data has now been aggregated into one dataset allowing residents to easily sort, filter, and analyze across multiple months •  City has leveraged the Socrata Social Data Player to create a performance dashboard Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   8  
  • 9. Open Data for Improved Decision-making •  Somerville is now able to use data to engage residents in discussions around issues impacting city life •  Residents can now benefit from viewing the same data officials use to make city decisions Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   9  
  • 10. Checkbook Explorer •  City had desired an Open Checkbook application but lacked the resources to implement the vision •  The Socrata Checkbook Explorer provided a turnkey solution for increasing financial transparency •  Residents now benefit from a consumer-friendly user experience Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   10  
  • 11. Cities.Data.Gov •  Somerville, MA joined national effort to create a single repository for municipal data from across the country •  Joins Open Data thought leaders like Seattle, New York, Chicago, and San Francisco Open  Data  Innova,ons  Webinar  09-­‐20-­‐12   11  
  • 12. Recap Open Data as a Platform for Innovation •  311 Explorer: Improve citizen self-service •  ACE Program: Drive a data-driven, high- performance culture •  ResiStat: Story-telling with data informs community engagement. •  Checkbook Explorer: Financial transparency? There is an app for that. •  Cities.Data.gov: Participating in the national ecosystem. Open  Data  Innova,ons  Webinar  04-­‐26-­‐12   12  
  • 13. Questions & Follow up For  more….     Steve  Craig  |  Somerville   scraig@somervillema.gov     Daniel  Hadley|  Somerville   dhadley@somervillema.gov     Saf  Rabah  |  Socrata   saf.rabah@socrata.com   13  
  • 14. Thank You! Open  Data  Webcast  Broadcasted:  09-­‐20-­‐12   14