Speaker's Corner presentation at ProcessForum Nordic 2013.

1. Process Led Transformation
Process Forum Nordic
November 2013

2. Improving Operational and
Organizational Performance:
An unrelenting challenge when we can
only see what’s immediately ahead of us
• What are the impediments to our
performance?
• How can execution improve the true
customer experience?
• How can we identify activities that
add no value for the company or our
customers?
• What can be done to increase
enterprise speed and agility?
• How to ensure near term actions
support longer term strategies?
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3. Process Transparency
Allows us to understand how the organization actually works and
where to focus our improvements
By seeing processes end-to-end we
begin to understand how to improve
and optimize performance with
precision
We can identify significant
opportunities to rapidly improve
quality, cost and speed –
simultaneously
We can provide competitive
advantage for our company while
improving certainty of outcome for
customers
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4. Why we need Business transformation - Now
A need to move from strategy to execution at pace with certainty
Government & Politics
Economic Volatility
Information Technology
Globalization
New/Demanding Customers
Commodity Cycles
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5. The difference between winning and losing...
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6. ...is thorough preparations, and paying attention to the
critical details
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7. Doing the right things…
… and do them right!
Effectiveness
Efficiency
… to do the right things
… to do the things right
Strategy/Targets
(Program Mission)
+
Business Success
Processes

8. PLT Combines Three Elements to Enable and Sustain Competitive
Advantage through Targeted Interventions and Proactive Process
Management
The PLT approach is a holistic method for process performance
drawing from all three capabilities throughout the journey.
Diagnose
Architect
Transform
(Execute & Operate)
Insight Driven
BPM
Execution Excellence
Concentration of capabilities varies with every phase
of delivery, but in each phase all capabilities have a
significant contribution to overall impact & results
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9. Process Led Transformation is a Value Centric Approach
Most believe that anything related to process improvement or process management provides
only incremental benefit, requires long term commitment and has little impact on strategic
North Stars – lacking an ability to “move the big needles.”
• Provides a pragmatic approach
to diagnose enterprise issues
• Creates dynamic view of the
way an organization works
• Brings insight and clarity around
the intersection of process,
offerings, processes, and the
functional organization to
respond to changing business
conditions and requirements
Issue Based
Process Led
Identifies
Enterprise Client
Issues
Value
Creates a
Process
Strategy
Outcome Driven
Drives
Strategic
Outcomes
• Understands the value of
processes as vital business
assets
• Uses process segmentation
to identify value impact
• Utilizes process specific
improvement methods to
enable agility:
Standardization,
Optimization, Innovation,
and Automation
• Links improvement activities to strategic outcomes vs. those that merely “keep the lights on”
• Uses advanced analytics to improve business processes
• Establishes a framework to prioritize improvement efforts leading to enduring results
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10. Ownership and leadership commitment is a critical
success factor in making BPM a part of Corporate DNA
Commitment:
“The attitude of someone who works very hard to do or
support something” - Merriam-Webster Dictionary
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11. Roadmap for integrated BPM implementation
Indicative Timeline
1
Strategy
2
X
Understand
client needs
….
…
X
…
…
…
…
…
…
BPM business case & roadmap
X
Plan BPM
CoE
X
Setup BPM
CoE
X
Repository &
Modeling
…
X
Process
prioritization
X
Governance
…
Repository
Strategy
Rollout processes
in line with
Strategy
X
X
Select & deploy
BPM tool
X
Evolve BPM
initiative
X
Develop process
models in the
repository
Link process
models to IT
X
Simulate business
scenarios
Performance
monitoring
X
X
Identify KPI
Performance
Monitoring
X
Setup BPM helpdesk
Managed
Services
X
X
Migrate repository content
Conduct ongoing training activities
X
Administer, Maintain & update repository
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Strategy
Governance
Repository
Managed Services
Performance monitoring
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