Government and Education Webinar: Conquering Remote Work IT Challenges
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In this webinar, we discussed how SolarWinds® solutions can help you overcome remote work IT challenges. During this interactive webinar, attendees learned about: Improve network monitoring, configuration, and VPN management with SolarWinds Network Performance Monitor (NPM) and SolarWinds Network Configuration Manager (NCM) Monitor the server and application performance of your collaboration systems with SolarWinds Server & Application Monitor (SAM) Utilize configuration management to efficiently deploy upgrades and improve compliance with NCM Support users and systems remotely with tools such as SolarWinds Dameware® Remote Support (DRS) and SolarWinds Dameware Remote Everywhere (DRE) Improve IT request management, ticket tracking, and asset management with tools like SolarWinds Web Help Desk® and SolarWinds Service Desk Automate provisioning and permissions management with SolarWinds Access Rights Manager™ (ARM) Locate users and devices on your network with SolarWinds User Device Tracker (UDT)
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Government and Education Webinar: Conquering Remote Work IT Challenges
- 1. 1 @solarwinds Conquering Remote Work IT Challenges Government and Education Webinar March 23, 2021
- 2. 2 @solarwinds Speaker Introductions © 2021 SolarWinds Worldwide, LLC. All rights reserved. Arthur Bradway Sales Engineer, Advisory arthur.bradway@solarwinds.com 703.386.2673 (office)
- 3. 3 @solarwinds Agenda © 2021 SolarWinds Worldwide, LLC. All rights reserved. • SolarWinds overview • Remote work IT challenges • Overcoming remote work IT challenges • SolarWinds® products to help overcome remote work IT challenges • Demonstration • Additional resources • Q&A
- 4. 4 @solarwinds SolarWinds at a Glance 1. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 15, 2020. 2. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2019. June 17, 2020. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice. 3. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer. #1 in network management1 320,000+ customers in 190 countries3 60+ IT management products 22,000+ MSPs serving 450,000+ organizations Every branch of the DoD and nearly every civilian and intelligence agency 150,000+ registered members of THWACK®, our global IT community Founded in 1999 More than 3,200 employees globally Austin, TX headquarters Reston, VA, government office 30+ offices globally Leader in remote monitoring and management #3 in systems management2 Growing security portfolio 499 of the Fortune 500® © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 5. 5 @solarwinds What Is SolarWinds ITOM? IT operations management. Simplified. IT Ops On-Premises Public Cloud Service Management IT Security Database Performance Management Network Management Infrastructure Management IT Security DevOps Private Cloud Wherever IT sits All things IT Whoever manages IT performance Application Performance Management © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 6. 6 @solarwinds Remote Work IT Challenges • Obtaining visibility to reduce complexity and understand technical issues • Having the data to make informed decisions • Deploying upgrades efficiently and supporting users effectively • Tightening IT security policy and process © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 7. 7 @solarwinds Overcoming Remote Work IT Challenges • Achieve full-stack visibility through rationalizing and consolidating monitoring tools • Leverage monitoring data to understand trends and make modernization decisions • Leverage automation when deploying upgrades • Employ device management to enhance performance • Use IT service management to track issues and remote-control tools to provide improved remote employee support • Automate provisioning to improve compliance © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 8. 8 @solarwinds SolarWinds Products to Help Overcome Remote Work IT Challenges © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 9. 9 @solarwinds Network Performance Monitor (NPM) • Speed troubleshooting, increase service levels, and reduce downtime with multi-vendor network monitoring • Measure the health of the logical network in addition to the physical network with Cisco® ACI support • Simplify the management of complex network devices by monitoring the right information for each device’s unique role in the network with Network Insight™ features • Critical path hop-by-hop analysis for on-premises, hybrid, and cloud services • Cross-stack network data correlation for acceleration of problem identification • Improve operational efficiency with out-of-the-box dashboards, alerts, and reports • Links: Data - Demo - Resources Quickly detect, diagnose, and resolve network performance problems and outages © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 10. 10 @solarwinds Network Configuration Manager (NCM) • Automate device config backups, and easily rollback to the last-known good configurations • Establish multi-device baselines to identify and resolve configuration drift • Bulk deploy standardized device configs across your network • Gain visibility to unauthorized or erroneous network changes • Detect and report on network policy violations • Network inventory and asset service management • Automatically identify IOS® devices with potential vulnerabilities using the NIST CVE repository service, and manage the investigation, remediation, or waiver of each vulnerability • Audit device configs for NIST FISMA, DISA STIG, and DSS PCI compliance • Get out-of-the-box support for major network device vendors, including Cisco®, Palo Alto Networks®, Juniper®, HP®, Huawei®, F5®, Avaya®, Ruckus®, and more • Links: Data - Demo - Resource Improve network reliability and security by managing configurations, changes, and compliance © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 11. 11 @solarwinds User Device Tracker (UDT) • Automatically discover, map, and monitor switches, ports, and network devices • Quickly locate users and devices on your network • Track used and free ports on switches and easily identify switches operating at near capacity • Deliver whitelist and watchlist functionality with automatic alerts and click-of-a-button port shutdown • Provide extensive device connection and user logon data to investigate incidents • Generate user and device reports using customizable out-of-the-box templates • Links: Data - Demo - Resource Automated device tracking and switch port management © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 12. 12 @solarwinds Server & Application Monitor (SAM) • Monitor your entire on-premises, cloud, or hybrid application environment and infrastructure from one tool • 1,200+ application, system, and infrastructure monitoring templates • Comprehensive monitoring for Microsoft® applications, systems, hypervisor, IaaS, PaaS, and SaaS products • Visualize and map the dynamic communication-based relationships between applications and servers, so you can discover the issues slowing down your applications • Links: Data - Demo - Resource Monitor applications and their supporting infrastructure, whether running on-premises or in the cloud © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 13. 13 @solarwinds Additional Tools Remote support and IT administration tools © 2020 SolarWinds Worldwide, LLC. All rights reserved. Dameware® Mini Remote Control • Multi-platform desktop sharing and remote control • Remote access to sleeping and powered-off computers • Multi-factor authentication • Flexible user access control • Customize and automatically deploy remote control agents • Remote session tools and utilities • Low-cost single installation license with optional server-based licensing • Data - Resources Dameware Remote Support • Includes Dameware Mini Remote Control • Remote systems management tools • Anywhere, anytime remote support • Simplify Windows® administration • Built-in remote admin tools • Support from iOS and Android® devices • Remotely manage AD environments • Low-cost single installation license with optional server-based licensing • Data - Resources
- 14. 14 @solarwinds Additional Tools Cloud-based remote support and IT administration tools © 2021 SolarWinds Worldwide, LLC. All rights reserved. Dameware Remote Everywhere • Provides cloud-based remote support from anywhere • Fast and easy remote control • Safe remote support with advanced encryption and multi-factor authentication • Essential endpoint support for everything from desktops to mobile devices • Supports multiple languages • Reporting engine • Monitoring and alerts • Data - Resources
- 15. 15 @solarwinds Web Help Desk® (WHD) • Simplify and streamline IT help desk processes from service request creation to resolution • Automate ticketing management with rule-based routing and escalation, real-time tracking, and alerts • Automated IT asset management for tracking and managing the lifecycle of hardware and software assets • Offers built-in knowledge base for self-resolution of issues, and automation of change management • Offers built-in integration with Dameware® Remote Support to help you launch remote sessions, further integration with NPM, NCM, and SAM to view and use WHD from console and allows for automatic ticket creation • Affordable pricing for IT technician logins—no additional cost for end user logins or managed IT assets • Links: Data - Demo - Resource © 202 SolarWinds Worldwide, LLC. All rights reserved. Affordable help desk ticketing and asset management software
- 16. 16 @solarwinds Service Desk • Self-service capabilities help remote users access information to provide immediate support, letting IT service desk pros triage more complex cases • Incident management consolidates, manages, and prioritizes incoming tickets • Service catalog standardizes service request and fulfillment processes • Fully integrated IT asset management compiles hardware, software, POs, and more • Service portal for users to have a single place to submit tickets and requests • Links: Data - Resource SaaS-based IT service management solution to successfully manage your employee services © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 17. 17 @solarwinds Access Rights Manager (ARM) • Easily analyze user access rights across your IT infrastructure • Rapidly identify and reduce the risk of unauthorized system access and data breaches • Quickly demonstrate compliance with reports created on-demand or scheduled for automated delivery • Identify and manage access attempts and overprivileged accounts • Easily create user accounts and review user permissions, groups, and access across all systems and data • Support timely and complete deprovisioning of user access • Reduce IT workload and save time by delegating permission management to data owners • Links: Data - Resource Centrally provision, deprovision, manage, and audit user access rights to systems, data, and files © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 18. 18 @solarwinds DEMO © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 19. 19 @solarwinds Additional Resources • eBook: SolarWinds Guide to Work From Home • Webinar: Leveraging SolarWinds to Improve Remote Employee Support • Whitepaper: Leveraging SolarWinds to Improve Remote Employee Support • Product pages • Network Performance Monitor • Network Configuration Manager • User Device Tracker • Server & Application Monitor • Dameware Remote Support • Dameware Remote Everywhere • Web Help Desk • Service Desk • Access Rights Manager Let us know how we can help you © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 20. 20 @solarwinds Q&A © 2021 SolarWinds Worldwide, LLC. All rights reserved. Call government or education sales: 877.946.3751 Contact federal sales: federalsales@solarwinds.com Contact state and local government sales: governmentsales@solarwinds.com Contact education sales: educationsales@solarwinds.com
- 21. 21 @solarwinds 2021 Virtual Government and Education User Group Wednesday, April 7, 2021 11 a.m. ET – 5 p.m. ET Register here. © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 22. 22 @solarwinds Upcoming SolarWinds Webinars © 2021 SolarWinds Worldwide, LLC. All rights reserved. Government and Education Webinar: Optimize Performance With Advanced Host Monitoring April 27, 2021 2 p.m. – 3 p.m. ET Register here. Government and Education Webinar: Recovering IP Addresses on Your Network May 18, 2021 2 p.m. – 3 p.m. ET Register here.
- 23. 23 @solarwinds Contact Us • Call government sales: 877.946.3751 • Email SolarWinds federal government sales: federalsales@solarwinds.com • Email SolarWinds state and local government sales: governmentsales@solarwinds.com • Email SolarWinds education sales: educationsales@solarwinds.com • Visit our THWACK government group: http://thwack.com/government • Watch a short demo video: http://demo.solarwinds.com/sedemo/ • Download a free trial: http://www.solarwinds.com/downloads/ • Visit our government website: http://www.solarwinds.com/government • Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds- government Let us know how we can help you © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 24. 24 @solarwinds THANK YOU © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 25. 25 @solarwinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.
Editor's Notes
- [top bullet is from SWI COVID-19 Message Master 20-0325] A Complete Service Management Platform » A single platform for service management, IT asset management, configuration management, and much more. » ITIL-ready service desk complete with Incident, Problem, Change, and Release Management capabilities. » Advanced reporting modules to analyze trends, monitor service quality, and continuously improve service management processes. A Service Desk for the Digital Age » Enhance agent and employee productivity with native artificial intelligence (AI) and machine learning technologies. » Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency and agent productivity with robust automation and workflow engines. » Developed by a team of ITSM veterans who understand the challenges IT support teams have and built a solution that lets you work the way you want to. Provide Your Employees with the Experience They Deserve » Give your employees the flexibility to interact with the service desk through multiple channels, including email, phone, walk-up, chat, or a service portal. » Manage and measure your Service Level Agreements (SLAs) and Customer Satisfaction (CSAT), highlighting opportunities to improve the overall employee experience. » Scale the SolarWinds Service Desk across personnel, sites, and departments to provide consistent standards of employee service throughout your organization. An Easier Service Desk to Manage » Leverage the power of the cloud with a modern SaaS architecture, hosted on Amazon Web Services® (AWS® ), to provide scalability to meet the needs of various industries and organization sizes. » Implement the service desk quickly, and easily make system changes to meet your evolving business needs with our configurable (no coding required), intuitive setup options. » Allows continuous deployment, meaning you are always on the latest version, requiring no costly and time-consuming upgrade cycles.