2. • Payment services company providing the following services:
– Funds transfers
– Official checks
– Money orders
– Bill payments
2
About Us
Systems Monitoring provides coverage
for these systems and more
3. Background
Need to quickly identify problems
Aggressive SLAs and stringent penalties
Demand for operational intelligence
3
4. Challenges
4
Limited visibility to service interruptions
Difficulty determining extent of problems
Monitoring efforts hindered by application changes
Significant time spent harvesting logs
5. Requirements
Monitor logs in real-time
Match complex patterns in logs
Intelligent rule-based alerting
Integrate alarms into service desk
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6. 6
• Consolidate otherwise disparate application logs
• Identify complex patterns in logs
• Integrate with service desk
Capable
• Consume data from virtually any system
• Intelligent rule-based alerting
• Easily updated to reflect application changes
Flexible
• Role-based data security & permissions
• Store large volumes of asynchronous data
• Allow for newly conceived uses of the tool
Scalable
7. Game Changer
Before After
Logs spread across application servers Stream of data presented in single pane of glass
Little confidence in completeness of combined logs Reliable forwarding and consolidation of critical
transaction processing events
Extremely limited log monitoring and alerting Rule-based alerting & inclusion of search results
Inflexible transaction monitoring dashboard Easily updated dashboards depicting transaction
and business partner flows
Difficulty sharing discoveries made in logs Discoveries easily shared through saved
searches/results, dashboards, reports
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8. Where Splunk Shines
Intuitive search app
Thorough and concise documentation
Commitment to driving value out of our current investment
Data driven analytics offers something attractive to any audience
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“We used Splunk to accumulate log files and present a unified picture of component
activity. My architect was able to quickly pinpoint the failing infrastructure component.
It’s the only comprehensive tool we have found to help us with our application support.”
-- Director, Application Support
9. Organizational Adoption
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Requests for additional indexing followed initial implementation
Post-release operational visibility grew user base
Business intelligence captured attention of leadership
Newfound uses found for Splunk
10. • Establish application logging standards
• Index remaining mission critical logs
• Promote wider adoption of Splunk
• Implement tiered SAN
• Leverage newly available features
Future Initiatives
