1. Stacey M. Acuña
3127 Blakely Avenue Apt. #5 (715) 864-3544
Eau Claire, WI. 54701 email@example.com
Office Administration & Customer Service Summary
An energetic, personable technical college graduate with a degree in business and experience in administrative
operations and customer service. Highly regarded for ability to complete projects accurately while meeting
requirements for timeliness in fast-paced environments. Possess strong communication, organizational and
analytical skills. Work well both independently and as a team member. Offers a positive outlook and a results-
focused, “can do” attitude.
Areas of Expertise
Inbound Customer Support • Insurance Claims Administration • Record Keeping • Multi-tasking & Time
Management • Problem Solving • Confidential Correspondence & Data • Policy & Procedure Compliance
Workload Planning & Prioritization • Team Collaboration & Leadership
EBAY INC, Eau Claire WI.
Tier 1 Customer Service Agent 2014- 2015
Provided services for more than 200 companies
Resolved customer problems, answer customer questions, clients with customer feedback and update
Performed special projects, handling customer order calls, outbound customer calls, processing and
responding to customer emails
MENARDS INC, Eau Claire WI.
Accounts Payable-Data Entry 2013
Supported problem solving with invoices as needed
Processed vendor statements concerns: additional payments & payback requests
Assisted with the check run each Friday
Match invoices and POs together so payments can be made
Entered invoice data into the computer
Added up and totaled all invoices
Distributed reports for all units
Audited information entered and data processed for accuracy
HARMON SOLUTIONS GROUP, Eau Claire, WI.
Customer Service Agent 2009- 2013
Provided customer support to consumers via the telephone and/or Internet
Handled customer inquiries and resolve simple and basic support issues, such as FNOL (first notice of
loss), and processing claims (glass)
Performed other administrative duties as requested
CHIPPEWA VALLEY TECHNICAL COLLEGE, Eau Claire, WI.
Records & Registration Office Assistant 2008- 2010
Maintained student records through Broadband
Filed, copied, and scanned in documents
Chippewa Valley Technical College
Eau Claire, WI May 2011
Associate of Applied Science degree in Business Management
Relevant courses include: Accounting 1, Business Finance & Budgeting, Economics, International Business,
Introduction to Business, Introduction to Human Resources, Management Decision Making, Managing
Operations, Marketing Principles, Microsoft Office Suite and Project Management.