Stephanie Jacobs is seeking new work opportunities, preferably work from home. She has nearly 30 years of customer service and hospitality experience, most recently working in accounts payable for Hilton hotels from 2011 to 2015. Prior to that she held various roles at Hilton hotels such as group rooms coordinator, PBX operator, and front desk clerk. She also has experience working in accounts payable and as a general cashier and front desk clerk at a Doubletree hotel from 1992 to 2004.

1. Stephanie Jacobs
12207 SE 167th Street
Renton, Washington 98058
206-949-2599
havefaithwillfrog@gmail.com
Objective My interest in serving people began almost 30 years ago when my
very first job was as a Courtesy Clerk/Bagger at Safeway, where I
quickly became a Checker and was there for a total of 5 years.
Customer Service continued to be my career focus, as I moved into
the Hospitality Industry where I stayed for 23 years! I very much
enjoyed my long career with the Hilton family of Hotels and was
disappointed to have to step away for a bit due to serious family
illnesses. I'm now ready to jump back into the workforce and am
very excited to see where this new season of my career takes me! I
would love to look at "Work From Home" opportunities but I'm open
to any fit. My sincere and grateful thank you for your consideration.
Work experience 11/2011 - 10/2015 Hilton Hotel Bellevue,
Washington
Accounts Payable (+ some Accounts Receivable duties)
Mostly focused on Accounts Payable duties: Receiving, expense
coding, routing to Dept. Heads for approvals, data entering into
Intacct System, & paying, Invoices via check runs ; Vendor
management/relations, File maintenance, Statement reconciliation,
etc.
9/2004 - 11/2011 Hilton Hotel Bellevue,
Washington
Group Rooms Coordinator (Back to PBX as GRC eliminated)
+AR+Res.+PBX
*Build group blocks into local & centralized systems; load & monitor
room block inventory. *Input group & IBT reservations, interacting
w/group contacts & guests; set up billing as directed.*Monitor group
cut off dates & room availability; support Sales Team; maintain
organized filing system.*Operate switchboard (routing calls to
proper dept.), maintain service call log, set wake up calls, etc.*As
nerve center, keep radio contact with several dept. for guest’s
immediate needs/emergencies.*Help w/Group Rms. Coord. tasks
(see duties above) & some Accounts Receivable assists.
6/1992 - 5/2004 Doubletree Hotel SFO
Burlingame, California
Accounts Payable & General Cashier (Front Desk Clerk & PBX)
Accounts Payable & General Cashier (1997-2004) + PBX Operator
& Front Desk Clerk (1992-1997).*Receive & route invoices for
approval; enter/process for payment; run & mail checks. *Count
cash drops & reconcile; perform bank audits; create spreadsheet
templates.*Generate daily & monthly financial reports; maintain
vendor relations & filing system.*Check guests in, manage
payments, run reports, take guest calls/amenity requests,
etc.*Answer and distribute calls from switchboard, give welcome
calls & set wake-up calls, etc.
Education 6/1992 Regional Occupational Program (ROP/Accounting)
Burlingame/Redwood City, California

2. Vocational
Received "Outstanding Student" Award - R.O.P. Computerized
Accounting (1992).
6/1992 Regional Occupational Program (ROP/Hospitality)
Burlingame/Redwood City, California
Vocational
Received "Outstanding Student" Award - R.O.P. Computerized
Accounting (1992).
6/1988 Hillsdale High School San Mateo, California
High School or equivalent
Languages Secondary Language: English
Spoken: Advanced
Written: Advanced
Read: Advanced