knowledge creation , knowledge architecture, Nonaka's model of knowledge, creation, and transformation

1. Chapter 4: Knowledge Creation and Knowledge Architecture
Knowledge Creation,Knowledge Creation,
Knowledge ArchitectureKnowledge Architecture
Nonaka’s Model OfNonaka’s Model Of
Knowledge, CreationKnowledge, Creation
And TransformationAnd Transformation
Presented by,
Stephin Abraham Sabu
Roll No. 15

2. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE CREATION
 KM is not a technology; it is an activity enabled
by technology and produced by people
 An alternative way of creating knowledge is
via teamwork
 A team compares job experience to job
outcome—translates experience into
knowledge
 Such newly acquired knowledge is carried to
the next job
 Maturation over time with a specific job turns
experience into expertise

3. Chapter 4: Knowledge Creation and Knowledge Architecture
NONAKA’S MODELNONAKA’S MODEL
 Tacit to tacit communication (socialization).
Experience among people in face-to-face meetings
 Tacit to explicit communication (externalization).
Articulation among people through dialog
 Explicit to explicit communication (combination).
Best supported by technology
 Explicit to tacit communication (internalization).
Taking explicit knowledge and deducing new
ideas. One significant goal of knowledge
management is to create technology to help the
users to derive tacit knowledge from explicit
knowledge.

4. Chapter 4: Knowledge Creation and Knowledge Architecture
Nonaka’s Model
TACIT TO TACIT
(SOCIALIZATION)
E.G., TEAM MEETINGS AND
DISCUSSIONS
TACIT TO EXPLICIT
(EXTERNALIZATION)
E.G., DIALOG WITHIN TEAM
ANSWER QUESTIONS
EXPLICIT TO TACIT
(INTERNALIZATION)
E.G., LEARN FROM A REPORT
EXPLICIT TO EXPLICIT
(COMBINATION)
E.G., E-MAIL A REPORT

5. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
Knowledge architecture can be regarded as
a prerequisite to knowledge sharing.
The infrastructure can be viewed as a
combination of people, content, and
technology.
These components are inseparable and
interdependent.
People
Technolog
y
Content

6. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
People core:People core:
 Evaluate the existing information/ documents used
by people,
The applications needed by them
The people they usually contact for solutions
The associates they collaborate with
The official emails they send/receive
Databases they usually access

7. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
 Identify knowledge centers
 Activating knowledge content satellites
 Assigning experts for each knowledge center

8. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
Technical core
Enhance communication as well as ensure
effective knowledge sharing
The total technology (hardware, software,
and the specialized human resources) required
to operate the knowledge environment
Accuracy, speed, reliability, security, and
integrity

9. Chapter 4: Knowledge Creation and Knowledge Architecture
9
Knowledge Transfer
 A team sets out to perform a specific task
 Team outcome captured and feed back to same team or another
team
 New knowledge reinforces or improves performance of the team
next time round
 New knowledge also transferred to a knowledge base for others to
follow

10. Chapter 4: Knowledge Creation and Knowledge Architecture
Knowledge Transfer Via Teams
Team performs
a job
Knowledge
captured and
codified in a
form usable by
others
New experience/
knowledge gained
Outcome
compared to
action
Outcome is
realized
Initial
knowledge
New knowledge
reusable by same
team on next job

11. Chapter 4: Knowledge Creation and Knowledge Architecture
Converting Experience Into
Knowledge

12. Chapter 4: Knowledge Creation and Knowledge Architecture
12
Transfer Strategies
 Devoting specialized focus on on-site learning
 Absorbing the heuristics as they occur
 Adopting the organization’s culture to facilitate knowledge
transfer and knowledge sharing

13. Chapter 4: Knowledge Creation and Knowledge Architecture
13
Inhibitors of Knowledge
Transfer
 Lack of trust
 Lack of time and conference places
 Status of the knower
 Quality and speed of transfer

14. Chapter 4: Knowledge Creation and Knowledge Architecture
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How Knowledge Is Transferred
 Collective sequential transfer
 Explicit interterm knowledge transfer
 Tacit knowledge transfer

15. Chapter 4: Knowledge Creation and Knowledge Architecture
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Collective sequential transfer
 Collective sequential transfer—specialized team performs same
function in other sites

16. Chapter 4: Knowledge Creation and Knowledge Architecture
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Explicit interterm transfer
Explicit interterm transfer — allows a team
that has done a job on one site to share
the experience with another team
working on a similar job on another site

17. Chapter 4: Knowledge Creation and Knowledge Architecture
Tacit knowledge transfer
Unique in complex, nonalgorithmic projects,
where knowledge is mentally stored

18. Chapter 4: Knowledge Creation and Knowledge Architecture
CONCLUSION
 Knowledge creation – Nonaka’s model
 Knowledge Architecture
 Knowledge Transfer – 3 methods

19. Chapter 4: Knowledge Creation and Knowledge Architecture
Thankyou…Thankyou…