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Khor Su Sie - resume Aug 2016

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Khor Su Sie - resume Aug 2016

  1. 1. KHOR SU SIE CISA, PMP Date of Birth : 4 May 1973 (43 years and 3 months) Gender : Female Australian PR : 0792648799Z1 VE176 Malaysian Identify No.: 730504-02-5258 Email Address : HP No. : +6012-3094299 Address : 43 Anora Crescent, Mulgrave Vic 3170, Australia : SUMMARY 18 years with hands on experience in Project Management, Process Improvement and technical background such as System Administrator, Database Administrator, Programmer and Support Analyst. Currently Senior Quality manager in process improvement and business efficiency initiatives using lean methodology for IT processes in the organization. Prior roles include leading the Project Management Office for Standard Charted Scope International, Petronas ICT Sdn Bhd (2.5 years) and Maybank Bhd (4 years). Responsible for designing and implementing project management frameworks and knowledge repository for SDLC. Oversee and implement measures for tracking IT projects’ performance and reporting, lead project quality and process improvements initiatives. Project Manager for application system enhancements. Plan, prioritize, manage risk and issues, develop business requirements, Test Plans, conduct training and process improvements. System custodian and manage end user support function to service end users for project and demand tools i.e. User Demand system (3,500 end users) and Clarity system (500 end users). Have 10 years’ experience in managing staff; largest staff size was 12. Project manage; a maximum of 25 team members at a time. Author for Project Manager’s Handbook for Maybank Bhd and Petronas ICT Sdn Bhd. Perform gap analysis and Author for IT Governance framework. Design project reporting, chairperson for Change Control meetings, secretariat for management Committee meetings. Hands on familiarization with frameworks like PMBOK, OPM3 , COBIT, ITIL, CMMi. ACADEMIC QUALIFICATION Bachelor of Science in Information Systems Campbell University, United States of America (graduated in year 1997) TRAINING and PROFESSIONAL CERTIFICATION(S) Year Obtained 1. Lean Six Sigma (introduction) : 2016 2. COBIT V5 (Foundation Certified) : 2015 Khor Su Sie Page 1 of 6
  2. 2. 3. PMP (Project Management Professional) : 2010 4. ITIL, Foundation Certificate in IT-Service Management V3 : 2009 5. CISA (Certified Information Systems Auditor) : 2008 WORK EXPERIENCE Company : Standard Charted Scope International Sdn Bhd Duration : Jul 2013 to current (3 years) 1. Senior Manager, Process Improvement Main Responsibility: • Improve organizational and inter-departmental processes related to Technology Services • Quality management on processes for lean and business efficiency e.g. Service Assurance to Production, Custodian Process for portal management (knowledge database) 2. Senior Manager, Project Support Office Main Responsibility: • Support end users on Clarity Project and Portfolio system • Improvement system as process and system custodian for the project system • Monitor and report project to performance to heads of Applications • Train and guide project managers in Project Management standards 3. Senior Manager, Quality and Risk Management Main Responsibility: • Overseeing the project quality assurance unit that assure project are adhering to project methodology • Project manager for project methodology improvements Company : Petronas ICT Sdn. Bhd. Duration : Nov 2010 to Jun 2013 (2 years 7 months) 4. Manager, Project Management Office Main Responsibility: • Improvement to project methodology by integrating project practices with organisation’s process i.e. procurement, finance, operations, HR etc. • Report and monitor project performance to project Steering Committee(s) • Project audit/Quality Assurance on project • In charge of end users support and custodian of the Enterprise Project Management (EPM) system • Program Manager for PMO Acceleration Roadmap (initiative at CEO level) Khor Su Sie Page 2 of 6
  3. 3. • Setup project managers’ skills development roadmap 5. Manager, Process Improvement and Knowledge Management Main Responsibility: • Improve organizational and inter-departmental processes related to project management • Secretariat for Process Improvement Committee (members consists of Head of Departments) • Prepares reports, trend analysis, and present to the committee • Custodian of Process portal (knowledge database) Key Accomplishments:  PMO 3 years Roadmap (initiative at CEO level) Role : Program Manager Team size: 6 Aimed at maturing PMO from reactive to alignment to the organizational goals. Based on OPM3 (Organizational Project Management Maturity Model) framework to form the roadmap.  Petronas Project Management Methodology Role : Joint Process Design/Author Team size: 11 Develop end-to-end project management standards. Conduct review sessions with practitioners and solicit endorsement from management and CEO. Onboarding trainer to new project managers; to all new hires on project standards.  EPM2010 Upgrade Version Role : User Project Manager (cum System Custodian) Team size: 4 Project planning and prioritization of project activities. Mobilize the end users requirements and technical configuration. Strategize end users implementation covering PMs and HODs. Company : Maybank Bhd Duration : May 2001 to Oct 2010 (9 years 5 months):  Head, IT Project Office & Governance (4 years 10 months)  Senior Executive/Executive, Quality Assurance (4 years 7 months) 6. Head, IT Project Office & Governance Duration : Dec 2005 – Oct 2010 (4 years 10 months) Main Responsibility: • Track and report project performance and overall IT project budget tracking • System custodian and support the following applications: o Demand Management System used by 3,500 end users o Project & Portfolio management tool used by 500 end users • Initiate and plan improvements to the systems. • Improvements to project monitoring processes; for work in progress and ROI • Planned roadmap for skills and methodology improvements Key Accomplishments:  IT Governance - Gap Analysis and Plan (initiative at CIO level) Khor Su Sie Page 3 of 6
  4. 4. Role : Program Manager Team size: 25 To achieve IT governance improvements; consists of gap analysis where members consist of Heads of Department and managers. Reengineer IT processes from planning, demand, quality, ROI, operational excellence, using COBIT as the improvement framework  Leap 30: IT Project Governance & Reprioritise Projects (initiative at CEO level) Role : Process Custodian (cum Subject Matter) Team size: 5 Covers end-to-end IT project tracking in terms of budget, time and benefits. Coordinate with Business Relationship managers, Budget coordinators and IT Finance. Advisory and operationalize the Standard Operating Procedure for project governance  Clarity System Upgrade - Release 12, Clarity Revamp Role : Project Manager (cum Subject Matter) Team size: 10 Manage and provide direction to the end user team in the requirements definition, design, test and implementation. Prioritise issues and change requests Lead the users testing and conducted end users training  Project Manager’s Development Roadmap Role : Project Manager Team size: 5 Research and jointly develop the training programme with the Head of Dept. Manage and conduct buy-in presentations to stakeholders i.e. Heads of Department and HR Lead the vendor evaluation, selection and negotiation. Prepare approval paper plus justification and budgeting  IT Governance Framework Role : Process Author & Lead Implementer Team size: 2 Perform gap analysis using COBIT best practice. Aid and advisory on inter departmental requirements. Developed Maybank’s IT governance framework, with complete “buy in” sessions with Audit and HODs and obtained endorsement HOD, CIO and COO.  Clarity Implementation (Project Management and IT Portfolio Tool) Role : Project Manager (cum End User Functional Lead) Team size: 10 Manage the implementation of the Project Management system. Manage vendor and end users requirements. Coordinate Test plan & scripts. Prioritize enhancements; grey areas and mange change, conduct training to Project Managers. 7. Quality Assurance & Audit Executive Duration : May 2001 – Nov 2005 (4 years 7 months) Main Responsibility: • Project quality assessment and compliance to SDLC • Improvements to SDLC process • Chairperson for Change Review Board meetings • Owner and system administer for Knowledge database  Data Center Relocation Role : Quality Assurance Khor Su Sie Page 4 of 6
  5. 5. Perform project audit and assessment to ascertain readiness for cut-over. Track readiness of the infrastructure setup, planning and timing for the physical movement of the servers. Perform timely escalation to stakeholders for risk mitigation.  EMV Credit Card conversion Role : Quality Assurance Perform project audit and assessment. Monitor the readiness of the credit card conversion of Malaysia’s first, chip based credit card. Scope includes readiness of supplier, merchants, card associations and the internal bank’s card processing procedure and readiness to support the new card. Company : Phileo Allied Bank Bhd Duration : Jul 1997 to May 2001 (3 years 10 months) 8. Quality Assurance Executive Duration : Dec 1998 – Apr 2001 (2 years 6 months) Main Responsibility: • Ensure projects comply with the Bank’s SDLC standard. • Source Code Administrator for application systems on AS400 and open systems servers. • Advisor and improvements to SDLC process and Source Code Control. 9. Analyst Programmer, Database & System Admin Duration : Jul 1997 – Nov 1998 (1 year 4 months) Main Responsibility: • Application support and maintenance - testing, trouble shooting, users support and systems documentation. • System Administrator and Database Administrator for HPUX and Informix. OTHER SKILLS Good communication skills, written and oral. Able to work with various work streams and geographical locations, undertake pressure, prioritization skills, and goals focused. Application Systems: Project and Portfolio Clarity, Bank Teller System, Share Margin System Technical Skills: System & Database Administrator, HTML, SQL, Assembly, COBOL, Shell & Lotus Notes Hobbies: Member of Toasmasters Club Scope International, Reading, Cooking REFERENCES 1. Leong Sook Pin Relationship : previous manager Company : Health Support Services, Department of Health WA Email : 2. Michael Chen Chi Wai Khor Su Sie Page 5 of 6
  6. 6. Relationship : previous manager Company : Standard Chartered Scope International Sdn Bhd Email : AVAILABILITY Notice Period: 2 months Khor Su Sie Page 6 of 6
  7. 7. Relationship : previous manager Company : Standard Chartered Scope International Sdn Bhd Email : AVAILABILITY Notice Period: 2 months Khor Su Sie Page 6 of 6