R. Sudhan Kumar has over 9 years of experience in quality management and continuous improvement roles. He is currently a Master Black Belt and Deputy Divisional Manager at Gmmco Limited, where he leads a team of Black Belts and mentors employees on Six Sigma and Lean principles. Some of his responsibilities include managing quality projects, implementing new systems, and providing training. He has achieved several awards and certifications in Six Sigma and Lean and has successfully completed over 80 projects, improving metrics like customer satisfaction, revenue, and inventory levels. Prior to his current role, he worked as a Black Belt and product manager at Gmmco, where he led process improvement projects and supported sales and customer service.

1. R. Sudhan Kumar
Mobile: - +91 9940233370 Land line: 044 2486 5218
E-mail: - sudhankumar@gmail.com
PROFILE SUMMARY
Senior level Master Black Belt in the Designation of Dy.Divisional Manager, recognized for developing
and delivering cross organizational solutions utilizing Six Sigma and Continuous improvement
methodology. Success in understanding and negotiating deliverables, formulating innovative plans, and
assembling resources. A leader focused in driving results to the benefit of Customers and partner
organizations.
Skilled in Black Belt Coaching and Mentoring, Quality and Process Development, Managing Professional
Staff, Project Methodology, Project Tracking and Reporting and Process Excellence.Thorough
understanding and internalization of 6 Sigma, Quality and Lean Principles, Extensive Project and change
management experience.
QUALIFICATIONS
• Master Black Belt, 6 Sigma at Caterpillar University, Peoria, Illinois, United States
• Black Belt, 6 Sigma, Caterpillar, India
• Full time MBA in Marketing & Systems from Thiagarajar School of Management, Madurai
• BE – Mechanical Engineering from Madurai Kamaraj University
CAREER SUMMARY
TOTAL PROFESSIONAL EXPERIENCE: 9 YEARS
Position Designation Organization Key Responsibilities Period
Master Black Belt/
Black Belt Supervisor
Dy. Divisional
Manager
Gmmco Limited Leading a Team of Black
belts, Teaching, Coaching,
Mentoring , 6 Sigma / CPS
Lean Projects
Feb 2011- Till date
Black Belt Senior Manager Gmmco Limited 6 Sigma / CPS Projects/
Continuous Improvement
Projects
Dec 2009- Feb 2011
Manager/ Dy.Manager Manager/
Dy.Manager
Gmmco Limited Product Management/
CRM
June 2006- Dec 2009

2. EMPLOYMENT HISTORY
Gmmco Limited is a C K Birla Group company engaged in the sale and support of Caterpillar
construction and mining equipment as well as engine power systems for over four decades
now with a business volume of over US$ 400 million with more than 120 establishments and
2500 employees.
Feb 2011- Till date
Dy. Divisional Manager- Master Black Belt- 6 Sigma & CPS Lean
Responsibilities:
• Leading a Team of 7 Black Belts to successfully do 6 Sigma/CPS-Lean projects and execute across
the Organization
• Identify Strategically important Projects across the Organization and delivery of “Business
critical “ 6 Sigma /CPS projects to bring improvements
• Deployment of Caterpillar Production System (CPS)- Lean principles and PQVC metrics across the
Organization
• Coaching and Mentoring Black Belts and Green Belts in 6 Sigma/ CPS Principles
• Self Projects which are of high priority and strategic importance to the Organization
• Convener of Safety and Waste elimination committees
• Assisting Human Resources (HRD) in Productivity Improvements, Implementing SOPs and
framing Policies
Key Achievements:
• Coached and Managed Black Belts in 80+ Projects over 4 years ( including 6 Sigma/RIW
projects)
• Won Four consecutive Asia Pacific 6 Sigma /CPS Awards for various Projects as briefed below

3. S.No
Asia Pacific
Award
Project Project Brief
1 Silver
Improve Customer Loyalty through
CVS IP
• Project aimed to improve
Customer loyalty from a score of
6.2 to 9.
• 422 Repeat orders from loyal
customers worth INR 80 mn
2
Operational
Excellence
Integrated Approach to Customer
engagement in EPD
• Project resulted in 25% growth I
Product Support Revenue
• USD 80000 additional revenue
from Out Of Focus Customers
3 Gold
Excellence in Service Training to drive
High Customer Engagement
• Project resulted in a great
improvement of Skills of Service
Technicians bringing 22% growth
in Service revenue and high
Customer Satisfaction.
• Highest Award from Caterpillar in
Gmmco’s history
4
Customer
Experience
Drive BHL PS growth and Customer
Engagement through Process &
Technology
• Several Key initiatives through
the Project resulted in 44%
Growth in Parts Revenue and
239% growth in Service Revenue
of Back Hoe Loader machine
• Conducted 6 Sigma/ CPS awareness trainings for over 400 employees
• Conducted 15 Courier Simulations to give Hands on Experience in 6 Sigma DMAIC approach to
employees
• Providing Training and Project consulting to United Tractors Equipments, Sri lanka
• Certified 240 employees as 6 Sigma Yellow Belts
• Managing 4 Continuous Improvement Boards across the Organization to improve PQVC metrics
• Implemented several new systems like GATS-APP, COTMS,GENIE,ETMS in Gmmco

4. Dec 2009- Feb 2011
Manager-Black Belt-6 Sigma & CPS Lean
Responsibilities
• Execute 6 Sigma / CPS projects of top priorities
• Communication of 6 Sigma activities to employees
• Coach Project Green Belts in DMAIC approach
Key Projects:
• Reduce Service Response time for BHL machines
Project aimed to reduce Service Response time for Back Hoe loader Customers from 6 hours to 4
hours.
Benefits: Several initiatives like Manpower reallocation, stock improvement were done to
reduce the time for less than 3 hours in 95% of the cases.
• Sales coverage in SBU East
Sales Coverage is not to the expected levels, sales enquiries generated are low and
therefore the numbers of Orders finalized are getting reduced. Leading to lower Sales and
shipments. Project was taken to improve the Sales coverage and identify the elements leading
to lower sales coverage and fix the problem.
Benefits: Participation Rate has increased from 11% in June’10 to 43% in Sep’10 and PINS from
5% in June’10 to 13.5% in Sep’10.
• Inventory Reduction For 320D Hex
Project Description: - Develop and implement effective ways for improving GMMCO PINS in 20T
HEX Segment. Significantly reduce inventory of 20T excavators at Port to facilitate sustainable
and profitable growth for GMMCO.
Financial Benefits: - Reduction in Inventory from 86 to 27, Growth in PINS from 7% to 12%.
• Expense Reduction in Gmmco
Project Description: - Project aimed at reducing various operational expenses in Gmmco by 10%
Benefits: Expenses related to 4 Key areas like Communication, Transportation, Energy and Travel
were analyzed and benefits to the tune of INR 1 crore being realized

5. Jun 2006-Dec 2009
Manager/Dy.Manager- Product Management
• MS Dynamics CRM Process consultant for our organization and played a key role in
Implementation.
• Involved closely with Management Information systems for timely inputs on Business Trends,
Sales Growth, Competitor Information, Product Support, Inventory and After Sales market
• Identifying and resolving issues with respect to product support services to have ultimate
customer satisfaction
• Liaison with Caterpillar Singapore and Caterpillar India with regard to Pricing, SPAR, Demand
forecasting, and Logistics for Equipment’s. Logistics operation includes
• HSS, IN BOND Sale and AI Billings for imported machines
• Stock and Sale, E1 Sales & Direct Billing for indigenous machines
• Provide Techno Commercial Support for Field Sales Force/Branches on a day to day basis
• Pricing and Configuring of machine in DBS (Dealer Business System) as per the customer
requirement from the various options available with Caterpillar.
• Identifying the key functional areas for business development.
• Involved closely with Management Information systems for timely inputs on Business Trends,
Sales Growth, Competitor Information, Product Support, Inventory and After Sales market
• Meeting corporate customers in bulk deals.
• Sales Monitoring & Reporting in a systematic format to Management
• Liaison with Regional, Branch Heads & Sales Engineers for pursuing Workable LC issues & timely
follow-up to target Vessels for Equipments.
OTHER CREDENTIALS
• Recognized as CEO Circle member of Gmmco
• Completed Harvard Manage Mentor certification
• Certificate of Achievement from Dale Carnegie on High Impact Communications
• Certified counselor by SAGA consulting

6. • Undergone various trainings like DLMS for Sales Managers, MAPS for Sales Managers,
MWAF for Sales Managers., Sales Managers training by Livon
• Business Foundation Skills Certification from Management Development Institute, Gurgaon
PERSONAL DETAILS:
Date of Birth: 21-Apr-1982
Marital Status: Married
Nationality: Indian
Passport Details:
Passport No Passport Valid till Visa Type Visa Valid till Place of Issue
Z2605691 Apr-2023 US- B1/B2 Apr-2021 Chennai, India
Reference: Available on Request