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Everything you need
to know about
Einstein Bots
Kitchener, Canada User Group
Speaker
Date
Venue/Link
Shruti Sridharan
September 7th, 2018 @ 10:00 AM EST
https://zoom.us/j/537375562
Meeting Sponsor
Who Am I?
Sudipta Deb
● Technical Architect with Appirio Inc., a Wipro Company
● 2.5X Trailhead Ranger
● 7x Salesforce Certified
● Blogging at www.sudipta-deb.in
● Co-Organizer of Kitchener, Canada Developer Group
● Follow me @sudipta_1984
Our Speaker Salesforce Developer @ Dazeworks
www.shrutisridharan.com
shrutisridharan.wordpress.com
Jaipur Dev Fest’17, Jaipur Dev Fest’18,
Salesforce Developer Webinar, Apex
Hours, Kerala Salesforce Women-in-Tech
UG, Kerala Salesforce Student UG
382 Badges
@shruti4chess
▪ What’s all the hype about Einstein Bots ?
▪ What is it made up of - Dialog, Slots and
Entities
▪ Let’s Build One
▪ Extending Bot with Apex, APIs and Einstein
Intent
▪ Things to Remember
▪ Q & A
Agend
a
What
the
Leaders
What’s all the hype about Einstein Bots
?
▪ Nothing but a Chat Bot
▪ Designed to supplement Human
Agents
▪ Tired of waiting for Agents ?
▪ Powered by Salesforce’s very
own AI - Einstein
✓ Release - Summer’18
✓ Feature License - Service Cloud License
✓ Enabled Feature - LiveAgent
✓ Bot Builder Availability - Lightning
Experience ONLY
What are my pre-requisites ?
Dialogs, Entities & Slots
Dialog
Messages Questions Actions Rules
“Unit of Conversation”
“Unit of Conversation”
What is a Dialog
• Display a
Message
Message
• Ask a
Question
Question
• Run
some
Apex
Actions
• IF - ELSE
Rules
What is a Dialog
▪ Think of them as Variables
▪ Eg: Customer’s response to a
question can be stored in a slot
▪ Reference them through out
using merge syntax {!slotName}
What is a Slot
▪ Think of an Entity as a
‘bucket’ of slots.
▪ You use them to Group slots
What is a Entity
Let’s build one
▪ A Bot for the Foodies!
▪ What can you do ? – Find a
Restaurant
▪ How – Using Einstein Intent + Zomato
APIs
The Edesia Bot
Demo
▪ Not to replace Human Agents
but to augment them.
▪ More additions in Winter’19 –
invoke Flows #SafeHarbor
▪ Bots are here to extend the
functionalities of LiveAgent.
Things to Remember
Q & A
Thank You

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Kitchener CA Developer Group Presents Everything you need to know about Einstein Bots

  • 1. Everything you need to know about Einstein Bots Kitchener, Canada User Group Speaker Date Venue/Link Shruti Sridharan September 7th, 2018 @ 10:00 AM EST https://zoom.us/j/537375562
  • 3. Who Am I? Sudipta Deb ● Technical Architect with Appirio Inc., a Wipro Company ● 2.5X Trailhead Ranger ● 7x Salesforce Certified ● Blogging at www.sudipta-deb.in ● Co-Organizer of Kitchener, Canada Developer Group ● Follow me @sudipta_1984
  • 4. Our Speaker Salesforce Developer @ Dazeworks www.shrutisridharan.com shrutisridharan.wordpress.com Jaipur Dev Fest’17, Jaipur Dev Fest’18, Salesforce Developer Webinar, Apex Hours, Kerala Salesforce Women-in-Tech UG, Kerala Salesforce Student UG 382 Badges @shruti4chess
  • 5. ▪ What’s all the hype about Einstein Bots ? ▪ What is it made up of - Dialog, Slots and Entities ▪ Let’s Build One ▪ Extending Bot with Apex, APIs and Einstein Intent ▪ Things to Remember ▪ Q & A Agend a
  • 7. What’s all the hype about Einstein Bots ? ▪ Nothing but a Chat Bot ▪ Designed to supplement Human Agents ▪ Tired of waiting for Agents ? ▪ Powered by Salesforce’s very own AI - Einstein
  • 8. ✓ Release - Summer’18 ✓ Feature License - Service Cloud License ✓ Enabled Feature - LiveAgent ✓ Bot Builder Availability - Lightning Experience ONLY What are my pre-requisites ?
  • 10. Dialog Messages Questions Actions Rules “Unit of Conversation” “Unit of Conversation” What is a Dialog
  • 11. • Display a Message Message • Ask a Question Question • Run some Apex Actions • IF - ELSE Rules What is a Dialog
  • 12. ▪ Think of them as Variables ▪ Eg: Customer’s response to a question can be stored in a slot ▪ Reference them through out using merge syntax {!slotName} What is a Slot
  • 13. ▪ Think of an Entity as a ‘bucket’ of slots. ▪ You use them to Group slots What is a Entity
  • 15. ▪ A Bot for the Foodies! ▪ What can you do ? – Find a Restaurant ▪ How – Using Einstein Intent + Zomato APIs The Edesia Bot
  • 16. Demo
  • 17. ▪ Not to replace Human Agents but to augment them. ▪ More additions in Winter’19 – invoke Flows #SafeHarbor ▪ Bots are here to extend the functionalities of LiveAgent. Things to Remember
  • 18. Q & A