1. SUJEET KUMAR JHA
District –Banka (Bihar) Pin-813102
Mobile: +91 8983832861 E-Mail: firstname.lastname@example.org
Seeking a challenging position in which acquired expertise, creative talents, Customer
Satisfaction, Commitment to Excellence and Quality will have valuable application.
1. Working with Mahabodhi Hotel Resort & Convention Centre, Bodhgaya,Bihar
(www.mahabodhihotel.com) since February 2016-till date Designated as Asst. Front
Office Manager .(4* with 95 Rooms)
Roles and responsibilities
Setting guest service levels, objectives and communication methods to be achieved.
Monitoring and correcting any areas that need correction.
Monitoring guest requests for service time responses and measuring results in guest
Oversee the supervision of personnel, which includes work allocation, training, and
problem resolution; evaluating performance and making recommendations for
personnel actions; motivating employees to achieve peak productivity and
Training Front Desk Supervisors, Valet Supervisor, Concierge, Bellman and PBX
personnel in job details, and guest service response and verbiage as well as radio
Maintains master key control.
Verifying accurate room status information is maintained and properly
Resolves guest problems quickly, effectively, and courteously.
Upgrades group information by maintaining, monitoring, and preparing group
requirements, in coordination with the Marketing Department. Relays information
to appropriate personnel.
Enforces all cash and credit card handling procedures.
Oversees the night audit and daily bank deposits.
5 years of experience in Front Office department in hospitality industry.
Exceptionally good communication and presentation skills.
Experience in solving service issues and in providing satisfactory service to the customer.
Adept in building relationship.
Exceptionally well organized with a track record that demonstrates self-motivation, creativity and
initiatives to achieve both personal and corporate goals.
Hardworking and adaptable to stressful work condition Ambitious and self motivated
2. Working with Executive Housekeeper regarding current guest room status,
discrepancy reports, and communication problems with Front Desk Staff, guest
issues, public area cleanliness and other related issues.
Ensures department employees adhere to appearance standards and dress code.
Monitors uniform issuing and care/appearance of uniforms.
Inspects guest rooms on a daily basis.
Follows and ensures that policies and procedures of the Hotel are followed.
Ensures staff is at position/station on time, in uniform with correct appearance.
Creates and maintains high standards of guest service levels and response times to
guest issues and guest interaction.
Training of "up selling" with the Front Desk and Reservation staffs.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.
Ensure that all complaints regarding service and/or accommodations are
investigated and resolved.
Monitor budgets and payroll records, and review financial transactions to ensure
that expenditures are authorized and budgeted.
Establish standards for personnel performance and customer service.
Review work procedures and operational problems to determine ways to improve
service, performance, or safety.
Organize and direct worker training programs, resolve personnel problems, hire
new staff, and evaluate employee performance.
Review and respond to daily operational demands as it relates to the hotel.
Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
Monitor security of public areas of the hotel.
Establish par levels for supplies and equipment.
Working closely with the Reservations manager maintaining optimum room
inventories on GDS online portals, simultaneously practicing revenue management,
Keeping tracks of the levels of commission paid to all the OTA’s, maintaining
appropriate inventories & rates on channel manager.
2. Worked with Hotel Fern Residency, Mumbai, India (www.fernhotels.com ) since November
2012-till date February 2016 as Front Office Supervisor. (4* with 84 Rooms)
3. Worked with Fort Jadhav Gadh Pune (www.fortjadhavgadh.com ) as a Front Office
Supervisor from April 2012 till Oct 2012. (5* Heritage Hotel with 52 Rooms)
(A Unit of Kamat Hotels India Ltd)
4. Worked with Fort Jadhav Gadh Pune as a front office assistant from February 2011 till March
5. Six month industrial Training Done from VITS Hotel Pune (www.vitshotelpune.com ) (A Unit of
Kamat Hotels India Ltd) (4* with 208 Rooms) (14th
JUNE TILL 14th
3. Personal Attributes
Excellent customer facing skills.
Disciplined, energetic and results orientated.
Having a analytical approach to problem solving.
Can create a environment where colleagues and staff can develop and excel.
High standards of numeracy and literacy.
Assertive and confident.
Self-starter, who can multi-task in a demanding environment.
Key Competencies And Skills
Control & Coordination
Expertise in handling the service complaints.
Expertise in planning the group bookings and Check in and check out
M B A :- Completed Master in business administration in Marketing from
Alagappa University in 2014 (Distance Education)
H M :- Completed Diploma in Hotel Management & Catering Technology in
2011 from (Pune)
Graduation :- Completed in 2009 From T.M.B. University (Bhagalpur)
H.S.C :- Completed in 2006 From B.I.E.C (Patna)
S.S.C :- Completed in 2002 From B.S.E.B (Patna)
Local Address :- The Fern Residency
Hemu Kalani Marg,Near The Acres Club,
Chembur Mumbai-400071, Maharashtra,
Father’s Name :- Nishi Kant Jha
Date of Birth :- DEC 26, 1986
4. Religion :- Hindu
Category :- General
Gender :- Male
Nationality :- Indian
Language Known :- English & Hindi
Hobbies :- Playing Cricket & Chess
PASSPORT :- L3012907 Expiry Date 10/09/2023
I hereby declare that the above declared are true to the best of my knowledge
(Sujeet Kumar Jha)