1. SUJEET KUMAR JHA
At+Po-Manjira Gouripur
District –Banka (Bihar) Pin-813102
Mobile: +91 8983832861 E-Mail: sujeetbanka@gmail.com
Skype: sinkujha
Seeking a challenging position in which acquired expertise, creative talents, Customer
Satisfaction, Commitment to Excellence and Quality will have valuable application.
Professional Synopsis
Career History
1. Working with Mahabodhi Hotel Resort & Convention Centre, Bodhgaya,Bihar
(www.mahabodhihotel.com) since February 2016-till date Designated as Asst. Front
Office Manager .(4* with 95 Rooms)
Roles and responsibilities
 Setting guest service levels, objectives and communication methods to be achieved.
Monitoring and correcting any areas that need correction.
 Monitoring guest requests for service time responses and measuring results in guest
satisfaction levels.
 Oversee the supervision of personnel, which includes work allocation, training, and
problem resolution; evaluating performance and making recommendations for
personnel actions; motivating employees to achieve peak productivity and
performance.
 Training Front Desk Supervisors, Valet Supervisor, Concierge, Bellman and PBX
personnel in job details, and guest service response and verbiage as well as radio
etiquette.
 Maintains master key control.
 Verifying accurate room status information is maintained and properly
communicated.
 Resolves guest problems quickly, effectively, and courteously.
 Upgrades group information by maintaining, monitoring, and preparing group
requirements, in coordination with the Marketing Department. Relays information
to appropriate personnel.
 Enforces all cash and credit card handling procedures.
 Oversees the night audit and daily bank deposits.
 5 years of experience in Front Office department in hospitality industry.
 Exceptionally good communication and presentation skills.
 Experience in solving service issues and in providing satisfactory service to the customer.
 Adept in building relationship.
 Exceptionally well organized with a track record that demonstrates self-motivation, creativity and
initiatives to achieve both personal and corporate goals.
 Hardworking and adaptable to stressful work condition Ambitious and self motivated

2.  Working with Executive Housekeeper regarding current guest room status,
discrepancy reports, and communication problems with Front Desk Staff, guest
issues, public area cleanliness and other related issues.
 Ensures department employees adhere to appearance standards and dress code.
Monitors uniform issuing and care/appearance of uniforms.
 Inspects guest rooms on a daily basis.
 Follows and ensures that policies and procedures of the Hotel are followed.
 Ensures staff is at position/station on time, in uniform with correct appearance.
 Creates and maintains high standards of guest service levels and response times to
guest issues and guest interaction.
 Training of "up selling" with the Front Desk and Reservation staffs.
 Contributes to a team effort and accomplishes related results as required.
 Performs other duties as required.
 Ensure that all complaints regarding service and/or accommodations are
investigated and resolved.
 Monitor budgets and payroll records, and review financial transactions to ensure
that expenditures are authorized and budgeted.
 Establish standards for personnel performance and customer service.
 Review work procedures and operational problems to determine ways to improve
service, performance, or safety.
 Organize and direct worker training programs, resolve personnel problems, hire
new staff, and evaluate employee performance.
 Review and respond to daily operational demands as it relates to the hotel.
 Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
forecasts.
 Monitor security of public areas of the hotel.
 Establish par levels for supplies and equipment.
 Working closely with the Reservations manager maintaining optimum room
inventories on GDS online portals, simultaneously practicing revenue management,
duration control.
 Keeping tracks of the levels of commission paid to all the OTA’s, maintaining
appropriate inventories & rates on channel manager.
2. Worked with Hotel Fern Residency, Mumbai, India (www.fernhotels.com ) since November
2012-till date February 2016 as Front Office Supervisor. (4* with 84 Rooms)
3. Worked with Fort Jadhav Gadh Pune (www.fortjadhavgadh.com ) as a Front Office
Supervisor from April 2012 till Oct 2012. (5* Heritage Hotel with 52 Rooms)
(A Unit of Kamat Hotels India Ltd)
4. Worked with Fort Jadhav Gadh Pune as a front office assistant from February 2011 till March
2012
5. Six month industrial Training Done from VITS Hotel Pune (www.vitshotelpune.com ) (A Unit of
Kamat Hotels India Ltd) (4* with 208 Rooms) (14th
JUNE TILL 14th
DEC 2010).

3. Personal Attributes
 Excellent customer facing skills.
 Disciplined, energetic and results orientated.
 Having a analytical approach to problem solving.
 Can create a environment where colleagues and staff can develop and excel.
 High standards of numeracy and literacy.
 Assertive and confident.
 Self-starter, who can multi-task in a demanding environment.
Key Competencies And Skills
Customer Responsiveness
Revenue growth
Up selling
Diplomacy
Effective leadership
Integrity
Team development
Planning
Control & Coordination
Negotiation
Estimating
Areas expertise
 Expertise in handling the service complaints.
 Expertise in planning the group bookings and Check in and check out
Educational Credentials
 M B A :- Completed Master in business administration in Marketing from
Alagappa University in 2014 (Distance Education)
 H M :- Completed Diploma in Hotel Management & Catering Technology in
2011 from (Pune)
 Graduation :- Completed in 2009 From T.M.B. University (Bhagalpur)
 H.S.C :- Completed in 2006 From B.I.E.C (Patna)
 S.S.C :- Completed in 2002 From B.S.E.B (Patna)
Personal Details
 Local Address :- The Fern Residency
Hemu Kalani Marg,Near The Acres Club,
Chembur Mumbai-400071, Maharashtra,
 Father’s Name :- Nishi Kant Jha
 Date of Birth :- DEC 26, 1986

4.  Religion :- Hindu
 Category :- General
 Gender :- Male
 Nationality :- Indian
 Language Known :- English & Hindi
 Hobbies :- Playing Cricket & Chess
 PASSPORT :- L3012907 Expiry Date 10/09/2023
Declaration:
I hereby declare that the above declared are true to the best of my knowledge
(Sujeet Kumar Jha)