CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ

•

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Support Driven

Liderazgo y gestión

Emily
Triplett Lentz
Help Scout
Clearing the path:
career tracks in
customer support
SUPCONF NYC 2016

People Leadership
(Management)
Domain Leadership
(Specialist)
Frontline Support

Grow your
support career as
a people leader
• C-Suite customer-related positions = corresponding
opportunities downstream
• Find and talk to support leaders about their paths
• Getting in with a growing company is one way to
accelerate growth on a management track

helpscout.net/customer-support-career/
Building Your
Career in Customer
Support

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