A customer feedback survey should be mailed or sent electronically after the customer purchases something from your company or makes a pay for the service.

1. info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

2. info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com
Can a Customer Feedback Survey Help
Your Business?

3. Customer feedback survey indeed helps a business grow
predominantly.
 During an online survey, ensure importantly that the customers are
able to share candid viewpoints with your business in a well-timed
fashion.
 Example, a customer feedback survey should be mailed or sent
electronically soon after the purchase by the customer.
info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

4. Waiting too long is not a recommendation, as you may get below
the mark results
Customers should feel secure enough to be candid with whoever is
taking the survey.
Maybe the survey taker may ask a customer to write out a comment
card after a service is carried out.
info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

5. info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

6. 1. Upgrade your business product or service
All feedback should be collected and stored.
Put all feedback together so that your development team can readily
make any potential changes to optimize your product or service.
Continue evaluating customer satisfaction as soon as you have put
these changes into being.
info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

7. 2. Share social listening feedback internally
It is essential that any customer comments or posts should arrive at
the target audience.
If the comment is about billing strategies, make sure it gets to the
accounting department.
info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

8. 3. Optimize your employee training process
You can forecast what will be important to teach when nurturing
new employees.
For example, if customers are typically puzzled looking at the portal
on your website, ensure new employees are geared up to give answers
to any questions and walk customers through.
info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

9. 4. Follow up and pass on the changes to your customers
Let customers know that you are listening and what they say also
retain a great importance for them.
When there is a service/ product update in your business, make
sure that you also make your target customers aware of the same.
info@surveyforbusiness.com +44 7772 177774www.surveyforbusiness.com

10. CONTACT US
www.surveyforbusiness.com info@surveyforbusiness.com
+44 7772 177774 Dubai-UAE Office
Business Bay, Almanara Tower