It was an honor and a privilege to serve the United States Air Force Research Labs (AFRL) from Eglin Air Force Base at the Doolittle Institute in Fort Walton Beach, Florida. Susan designed and delivered Leadership Development and Soft Skills Training. Her expanded curriculum explored game-changing topics that engaged teams to embrace change, foster collaboration, build resilience, improve communications, and enhance performance, all of which inspired positivity in the workplace. Her curriculum guide wil give you a sampling of the game-changing tips tools, and strategies she can share with your teams to take their performance to the next level.

1. The Doolittle Institute is YOUR workforce development
resource for educating , empowering, and unifying your AFRL
teams. You will receive world-class training for your Division.
The Doolittle Institute is collaborating with
Keynote Speaker & Leadership Development Trainer
Susan Young to deliver a rich offering of adult learning. Susan’s
programs are custom designed to address your challenges, meet
your needs, and provide solutions to take your
personal and professional performance to the next level.
Choose 8:30-11:30 am or 1-4:00 pm
Keynote Speaker & Leadership Development Trainer Susan Young
works with organizations who want to improve positivity,
performance and productivity so they may
THRIVE, PROSPER & SUCCEED.
You can depend on her for high-quality, content-rich
programs which will educate, motivate and engage your people.
Susan’s clients include AFRL, Vector Aerospace, Boeing, In Dyne,
McDonalds, Gulf Power, and XPO Global Logistics.
Susan holds a Master’s Degree and Certification in
Human Performance Technology.
To Secure your Time , Schedule Your Team Training Today!
Susan Young
850.598.3317
Susan@SusanSpeaks.com

2. Maximize Your Meetings
Conducting Effective Meetings to Drive Results
To Meet or Not to Meet...That Is the Question! According
to a survey of U.S. professionals by Salary.com,
meetings ranked as the NUMBER ONE killer of office
productivity. Discussing the same things over and over
again, with no decisions, no changes and no solutions.
Have you been CHALLENGED with this same
frustration?
Meeting statistics are staggering: most professionals
spend approx. 25% of their time in meetings. It is not
unusual for leadership to be in meetings as often as 4
days a week. There are GOOD meetings and there are
BAD meetings. Bad meetings drone on forever, nothing is
accomplished, and no one ever seems to get to the point.
You leave feeling like it was a waste of your valuable
time. Effective meetings, however, leave you
EMPOWERED, ENERGIZED, and feeling like something
important was ACCOMPLISHED.
Join Leadership Trainer Susan Young as she shares
proven methods and models for designing, running and
maximizing your meetings.
Learning Objectives:
 Why? What? Who? How?
 Defining you PURPOSE and OBJECTIVES
 Understanding the 4 TYPES of meetings
 USING TIME WISELY
 Ice-breakers and Introductions
 Creating an EFFECTIVE AGENDA
 10 tips for starting (and finishing) on time
 Listen to UNDERSTAND, not contradict
 Keeping the discussion ON TRACK
 How to handle DIFFICULT members & hi-jackers
 INTERACTIVITY for successful group dynamics
 10 steps for capturing the meeting MINUTES
 Transform your meetings by engaging in the power of
conversations.
 Promoting healthy communication and full
engagement
 How to RECAP and SUMMARIZE decisions,
Tame Time Management Mania
Strategies for Empowered Productivity
Do you feel like you have more work than time? Is
there never enough time in the day to get everything
done? Projects. Pressures. Deadlines. Commitments.
Responsibilities. Expectations. Stress. Is it no wonder
you may feel overwhelmed, frustrated, STRESSED
OUT and exhausted? There are tips, tools, and
solutions, however, to manage yourself, your work,
and your time to create the RESULTS YOU DESIRE.
In this “timely” program, Susan Young will empower
you and your team to:
Learning Objectives:
 De-Bunk The Myth of Multi-tasking
 Budget your time to maximize your ROI
 Understand “Clock Time” vs. “Real Time”
 Discuss Time Management Challenges
 Adopt the 17 Habits of Highly Productive People
 Learn to Recognize, Eliminate and Manage Time
Wasters, Distractions and Interruptions
 Explore the Power of “Essentialism” by Identifying
What is Essential and What is Not
 Realize Why Productivity is More about Energy
Management than Time Management
 Using “To-Do Lists” to Organize & Prioritize Utilize
“Action Programs” to Exponentially Impact Your
Effectiveness
 Establish an Understanding for the “Input
Processing Technique” by David Allen
 How to Break-Up Larger Tasks into Smaller Tasks
to Gain Traction and Move Forward

3. Positive & Confident Communications
Creating a Healthy and Harmonious Workplace
This dynamic program focuses on the skills and attitudes
necessary to build and fortify HEALTHY RELATIONSHIPS
in the workplace. Through dynamic instruction on the
benefit of positive words, actions, and body language, you
will learn tools you can immediately apply to take your
communication to a new level. In addition, you will learn
the critical methods for Crucial Conversations and how to
talk when the stakes are high.
Learning Objectives:
 A heightened sense of AWARENESS regarding your
interpersonal communications
 Measure the DYNAMICS of ENERGY in your attitude
and workplace
 How to deliver 3-step feedback
 Become a SUCCESSFUL LISTENER
 Using BODY LANGUAGE to your advantage
 Communicating effectively during periods of stress
 How to increase their "emotional vocabulary" for
healthy communication
 Techniques for EFFECTIVE conflict resolution
 Crucial Conversation solutions to use when emotions
are charged, opinions differ and stakes are high
 How to be fully engaged and create optimal “flow”
 How NON-VERBAL behavior influences how a
message is received
 The latest emotional research on communication
 How to use “Active-Constructive Responding” to
enhance all of your relationships
 Understand how the 5 LOVE LANGUAGES will help
you reach deeper levels of communication personally
and professionally
Powerful Presentations
Delivering a Commanding Performance
Your ABILITY to deliver an EFFECTIVE presentation
is one of the most VALUABLE SKILLS you can
possess. Knowing how to COMMUNICATE CLEARLY
and succinctly will provide you with the poise and
power to CONNECT with your audience and convey
your message effectively. While most of us feel
comfortable communicating on a personal level, most
professionals are fearful and hesitant to present to
larger audiences. How can you move from being a
timid presenter to a DYNAMIC and CONFIDENT
SPEAKER? Keynote speaker Susan Young will
provide you with the critical elements to help you
TRANSORM your content and message into
influential presentations.
Learning Objectives:
 10 Steps to POWERFUL presentations
 How to define your purpose and tailor your topic
 Build CONFIDENCE and CONTROL
 How to create a BRILLIANT OPENING to capture
your audience’s attention in less than 30 seconds
 Overcoming FEAR of public speaking
 MASTER STORIES and HUMOR to make your
point memorable and entertaining
 Using the ADDIE Model to maximize your impact
 Assess your current presentation ‘s STRENGTHS
and weaknesses
 Applying I.C.E.P.A.C. for Principles of Instruction
 DIFFUSE difficult situations and questions
 Overcoming negative and distracting mannerisms
 Implement audience INVOLVEMENT techniques
 Utilizing C.R.E.S.T. Model for the most supportive
verbal support and training aids
 MASTER VISUAL AIDS and support materials to
make your presentation memorable
 Balancing Verbal and Non-verbal messages
 ADOPT the Powerful Rule of Three
 Enhance voice projection, articulation , pauses
and pacing to dramatize your points

4. Art of First Impressions
How To Make a Positive Impact & Stand Apart
from the Crowd
Make New Friends. Build Social Confidence. Nurture
Your Network. Have more fun. Expand Your Influence.
Grow Your Business. Find Happiness and Fulfillment
While Engaging Others. The Art of First Impressions for
Positive Impact is your go-to guide to help you do all
this and more. With every new encounter, impressions
are made and opinions are formed in only a matter of
seconds. It happens in an instant, but its impact may
last a lifetime. Make these moments meaningful and
memorable. A mere glance, a warm smile or a formal
introduction. Regardless of the venue, there are skills
you can learn and special qualities you can adopt to
help you achieve better results.
Building upon the success of Dale Carnegie’s How To
Win Friends and Influence People, Susan Young
shares proven and time-tested tools to help you
empower your presentation and thrive in social settings
to build engaging, AUTHENTIC relationships forged in
TRUST, COOPERATION, and RESPECT.
Learning Objectives:
 Build trust and genuine rapport
 Put your best foot forward
 Become a master networker
 Win friends and influence people
 Improve likability and approachability
 Optimize your social success and relationship skills
 Engage with others to build their confidence in you
 Leave a POSITIVE lasting impression
 Become more intentional, courageous, and ready to
make your mark!

5. Shift, Shed & Shine
How to Thrive in Times of Change
Challenge. Change. Adversity. How can you stay
positive in a negative world? Ever wonder why some
thrive and others flounder in our ever-complicated
world? Why some seem to take stress in stride and
others get bogged down in worry? Keynote
Speaker Susan Young decodes the mystery in this
powerful, enlightening workshop. In it, you will
unlock for yourself how to SHIFT your mindset to
embrace change and SHED the limiting beliefs that
hold you back so you can SHINE in your true
potential.
Learning Objectives:
 BOUNCE BACK (and let GO) when life knocks
you DOWN
 EMPOWER your mindset with positive
AFFIRMATIONS that literally flip the negativity
switch
 Tap into life-transforming tips that REVITALIZE
your RESILIENCE
 Understand the DIFFERENCES between
moping, coping and hoping (and which to avoid)
 SHIFT your internal and external dialogue from
WOE to WOW
 Stay ENERGIZED and FOCUSED (and ready for
ANYTHING)
 NAVIGATE life’s twists, turns and gaps to steer
clear of the RUTS
 Utilize the power of learned OPTIMISM,
FLEXIBILITY and GRATITUDE
Getting the Best Out of Your People
How to Create a High-Performing Team
On a scale of 1-10, where does YOUR team lie in terms
of Cooperation? Collaboration? Cohesiveness? Do
they help each other when times are tough? Is there a
synergy that allows them to be RESILIENT, regardless
of circumstance? Are you LEADING them in a way that
creates a culture of TRUST? CREATIVITY? MOMEN-
TUM? Top leaders leave NOTHING to chance. They
understand that the bottom line of their organization truly
rests firmly in the spirit, habits, mindsets, motivation and
synergy of their TEAM. If EVER there was a time for
EMPOWERED leadership, and the kind of skills, tools
and strategies that allow you to boost productivity, meet
project demands, improve organizational morale and
create a sense of significance and synergy – it’s NOW!
In this dynamic seminar, Susan Young will help you
transform your group of individuals into a team of moti-
vated people who work smoothly towards a common
goal and perform at higher levels.
Learning Objectives:
 Create a POSITIVE culture that encourages TEAM-
WORK and rewards SYNERGY
 DECODE "Motivational DNA" to learn what MOTI-
VATES yourself and others
 Deploy the 6-Stage team building process that will
ELEVATE your entire organization
 QUICKLY identify and clarify what’s WORKING and
what’s not
 Apply the STRENGTHS BASED LEADERSHIP
model to build upon your success and get the best
out of yourself and others.
 Discover how the power of FOCUS can transform
synergy and unity
 Apply the SWOT Analysis to identify areas for
EXCELLENCE and IMPROVEMENT
 “Diminishers vs. Multipliers" management styles
 Identify individual BEHAVIOR styles and understand
how DIVERSITY fortifies your team
 Understand how each different PERSONALITY
TYPE brings value to your organization

6. Goal Getting Success
Achieving Goals That Matter Most
FORGET Goal SETTING. Master Goal GETTING!
Too often goal setting falls short. And that can be a
recipe for disappointment and frustration. Why? It’s
too easy to get sidetracked, road-blocked, and self-
defeated. In this game-changing workshop, Keynote
Speaker Susan Young shares the VISION, FOCUS
and STRATEGIC plan that will allow you to challenge
where you are now, bypass the pitfalls, and
experience exponential growth, both personally and
professionally. Ready to lead a more purposeful and
deliberate life and kick your career up to the next
level?
Learning Objectives:
 CLEARLY see the "big picture" and FOCUS on
what matters most in your life
 ENGAGE the Five Golden Rules that contribute
to SUCCESS
 Activate the Power of your INTENTIONS
 Create real LIFE-BALANCE and EMPOWER the
9 CORE areas in your life
 Engage the Power of INTENTION to optimize
your outcomes
 Implement CUTTING EDGE strategies for
LETTING GO of what’s holding you back
 IDENTIFY common GAPS, TRAPS, and
OBSTACLES that hinder accomplishment
 Formulate S.M.A.R.T. Goals to DRAMATICALLY
increase your chances for success
 Set Goals Using the MPP Model (Meaning,
Purpose, and Pleasure)
 Effectively PRIORITIZE goals &TRACK progress
 Ask for HELP (and GET it!)
Rock Solid Resilience
Being Balanced in a Stressed Out World
STRESS. It can ruin a day. Strain a
relationship. Wreak havoc on a body. Even kill you, if
left unchecked. And yet, in today’s round-the-clock
world, it seems to take up SO MUCH SPACE in our
daily lives. But what if it DIDN’T? If you could learn
the tools and strategies to SHIFT your FOCUS and
live HAPPIER, HEALTHIER, and more STRESS-
FREE? What would that mean for you? Your
family? Your career? FIND OUT in this life-affirming
presentation. Invite Leadership Trainer Susan Young
to give your team the hands-on, how-to insights and
solutions for sending STRESS on its way and leave
MOTIVATED, INSPIRED, CALM people in its wake!
Learning Objectives:
 DECODE the good, bad and ugly of stress itself
 IDENTIFY how different personality styles react
and respond to stress
 POSITIVELY ENGAGE your belief system
(and identify what helps and hurts you)
 Methods for MENTAL TOUGHNESS & GRIT
 Measure Life’s Most Stressful Events
 Engage 10 POWERFUL ways to BREAK
THROUGH self-doubt and fear in turbulent times
 Use LEARNED OPTIMISM to shift negative,
cynical attitudes into hope and happiness
 4 Potential CONSEQUENCES of Adversity Model
 Develop COPING skills and behaviors that
increase capabilities
 DE-STRESS your mind, body and spirit
 INVOKE humor to DIFFUSE anger, angst
and apprehension
 How to STOP WORRYING & START LIVING
 PREVENTATIVE MEASURES that encourage
self-awareness, deter high-risk behaviors, and
support healthy alternatives
 ACHIEVE that elusive WORK/LIFE BALANCE
with real-world strategies