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Sylvia Burgess
8013 Abington Drive
Locust Grove, GA
sylviaburgess@yahoo.com
Mobile 678-201-7376
Objective
To advance my career as an experienced and successful Operations Supervisor Professional with over 17 years of continuous
improvement in Return Logistics and distribution. Employ with a stable company to offer leading-edge workforce initiatives to
reduce costs, increase productivity, and align its workforce more effectively with strategic goals and objectives.
Career Experience
GENCO, A FedEx Company, McDonough, GA 1999 – Current
Operations Supervisor lll
 Responsible for all daily, weekly and monthly production activities.
 Meet and exceed all established KPI’s and SOP’s as dictated by the company and the customer.
 Monitor work-in-progress and production throughput, and make adjustments as required to meet company and customer
requirements.
 Lead and motivate team members to meet or exceed production expectations on daily basis.
 Identify leaders among team members and develop teammates for growth opportunities.
 Recognize teammate performance, and a method of tracking results, and provide an environment conducive to teammate
engagement.
 Establish patterns of continuous improvement and working within accepted quality guidelines to achieve goals.
 Assist in managing department workforce, reinforce company policy and procedure and establish and maintain healthy
working relationship across the organization.
 Work in a fast paced environment handling multiple tasks with complex deadlines.
 Facilitate effective Problem Solving & Root Cause Analysis as needed.
 Verify and approve teammate time/payroll information and authorize overtime.
 Contribute to company overall strategies and goals, training program, and succession planning.
 Show initiative and make suggestions for improving processes.
 Effective communication with customers, vendors and employees.
 Participate in continuous improvement projects, like process cycle-time efficiency, using value stream mapping, Poke-a-
Yoke systems, process redesign, and the identification and elimination of all types of wastes in the operations.
 Responsible for providing training for teammates to ensure compliance to testing standards.
 Conducts periodic process audits to ensure teammate compliance and that processes are capable and stable.
 Generates new ideas or methods on how to significantly reduce defects found in testing operations.
 Ability to lead cross functional corrective action teams as required.
 Responsible for supporting leadership and establishing and implementing quality and safety.
 Subject Matter Expert with RLOG Legacy system, RLOG Web system, COBALT, Skytrak, All Microsoft Operating systems
 Forklift certified under OSHA standards.
Achievements at GENCO, A FedEx Company
 Continual achievement of productivity goals based on expected scans provided from customer.
 Assisted on management team winning “Facility of the Year” for two consecutive years.
 Served and assisted on the safety Team establishing and executing effectiveness to keep the facility accident free.
 Participated on the six sigma team conducting value streams
 OSHA certified
 First aid responder
 Hazmat certified
Education
GED/Atlanta Job Corps 1987
Continuing Education: Skillport Classes (Violence in the Workplace, Building Trust, Ethnics, Quality Driven Management,
Active Shooter On-site: What every Employee Should Do, How to Prevent and Respond to Bullying at Work, Job Hazard
Analysis, Disaster Planning, Warehouse Safety, Worker Compensation, Ergonomics-Industrial, Personal Protective Equipment,
Forklift and Pedestrian Safety Lockout Tagout, Basic First Aid for Medical Emergencies, Avoiding and Preventing Inside Trading,
Unethical Collusion
Community Involvement/Certifications
Member, Single Mom Networking Group Member, Feed the Homeless Association, Certification/Awards, Highest GED
Achiever Award, 1st Place Writing Competition Award, Clerk Typist Certificate.
References Available Upon Request

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my updated resume 2016

  • 1. Sylvia Burgess 8013 Abington Drive Locust Grove, GA sylviaburgess@yahoo.com Mobile 678-201-7376 Objective To advance my career as an experienced and successful Operations Supervisor Professional with over 17 years of continuous improvement in Return Logistics and distribution. Employ with a stable company to offer leading-edge workforce initiatives to reduce costs, increase productivity, and align its workforce more effectively with strategic goals and objectives. Career Experience GENCO, A FedEx Company, McDonough, GA 1999 – Current Operations Supervisor lll  Responsible for all daily, weekly and monthly production activities.  Meet and exceed all established KPI’s and SOP’s as dictated by the company and the customer.  Monitor work-in-progress and production throughput, and make adjustments as required to meet company and customer requirements.  Lead and motivate team members to meet or exceed production expectations on daily basis.  Identify leaders among team members and develop teammates for growth opportunities.  Recognize teammate performance, and a method of tracking results, and provide an environment conducive to teammate engagement.  Establish patterns of continuous improvement and working within accepted quality guidelines to achieve goals.  Assist in managing department workforce, reinforce company policy and procedure and establish and maintain healthy working relationship across the organization.  Work in a fast paced environment handling multiple tasks with complex deadlines.  Facilitate effective Problem Solving & Root Cause Analysis as needed.  Verify and approve teammate time/payroll information and authorize overtime.  Contribute to company overall strategies and goals, training program, and succession planning.  Show initiative and make suggestions for improving processes.  Effective communication with customers, vendors and employees.  Participate in continuous improvement projects, like process cycle-time efficiency, using value stream mapping, Poke-a- Yoke systems, process redesign, and the identification and elimination of all types of wastes in the operations.  Responsible for providing training for teammates to ensure compliance to testing standards.  Conducts periodic process audits to ensure teammate compliance and that processes are capable and stable.  Generates new ideas or methods on how to significantly reduce defects found in testing operations.  Ability to lead cross functional corrective action teams as required.  Responsible for supporting leadership and establishing and implementing quality and safety.  Subject Matter Expert with RLOG Legacy system, RLOG Web system, COBALT, Skytrak, All Microsoft Operating systems  Forklift certified under OSHA standards. Achievements at GENCO, A FedEx Company  Continual achievement of productivity goals based on expected scans provided from customer.  Assisted on management team winning “Facility of the Year” for two consecutive years.  Served and assisted on the safety Team establishing and executing effectiveness to keep the facility accident free.  Participated on the six sigma team conducting value streams  OSHA certified  First aid responder  Hazmat certified
  • 2. Education GED/Atlanta Job Corps 1987 Continuing Education: Skillport Classes (Violence in the Workplace, Building Trust, Ethnics, Quality Driven Management, Active Shooter On-site: What every Employee Should Do, How to Prevent and Respond to Bullying at Work, Job Hazard Analysis, Disaster Planning, Warehouse Safety, Worker Compensation, Ergonomics-Industrial, Personal Protective Equipment, Forklift and Pedestrian Safety Lockout Tagout, Basic First Aid for Medical Emergencies, Avoiding and Preventing Inside Trading, Unethical Collusion Community Involvement/Certifications Member, Single Mom Networking Group Member, Feed the Homeless Association, Certification/Awards, Highest GED Achiever Award, 1st Place Writing Competition Award, Clerk Typist Certificate. References Available Upon Request