Zen Service assurance software gives CSPs visibility of all quad-play services from just one application. Take a look at some of the dashboards CSPs are using today to manage their TV, mobile, broadband and fixed telephony services.
2. What challenges are operators facing?
With the introduction of quad-play services, CSPs
are faced with a number of operational challenges:
Too many tools to manage and optimize the
network for each service.
New types of big data to manage and
interpret.
Limited visibility of the customers experience
across all services.
Increase sales and marketing challenges to
best match the customer usage with the
perfect package.
3. The answer... end-to-end network analytics with Zen
Data Capture: Billions of data records in real time every day
Data Loading: Real time database loading and storage
Visualisation: Understanding the patterns and trends
Automation: Operational efficiencies through automation
Zen is an end-to-end network analytics application which enables operators to work with all of
their data in one central platform. It is a cross domain system, giving CSPs visibility of all four
quad-play services; TV, mobile, fixed telephony and broadband.
4. Dashboards
Quad-play Overview
In just one screen see:
A snapshot of the mobile
network performance
Fixed line speech quality
and complaints
Broadband network
performance and active
faults
TV availability and regional
breakdowns
5. Dashboards
TV Status
Drill down into the TV status
dashboard to see the most
popular channels and those
with the most errors.
Compare TV performance
statistics with TV customer
complaints to understand the
impact on customer
experience.
6. Dashboards
TV Statistics
The TV statistics dashboard
gives operators all their
performance statistics in one
screen. Easily see:
Errors evolution
Packets received/lost
Multicast join delay
Dropped audio/visual
8. Dashboards
Fixed Telephony
The fixed telephony
dashboard gives operators
visibility of network, exchange
and customer data from one
single screen, Users can then
drill down into each area for
more detail.
9. Dashboards
Mobile LTE Status
All mobile technology, across
all domains can be seen
within Zen. In this LTE
dashboard, users can see the
status of each network
domain, network faults, key
performance metrics and
relevant customer complains.
10. Dashboards
Customers Infrastructure
Users can drill down to a
customer postcode or
individual ID to understand
availability, retainability,
accessibility and throughput
history. See active tickets and
other customers affected
within the region.
11. Meeting industry needs for quad-play service management
Zen provides visibility of all services in just one application.
One application can serve multiple business units, making
significant cost savings on tools.
Zen allows users to correlate performance data and fault
data across all services, to fully understand, prioritise and
resolve performance issues.
Customer care teams can see customer complaints vs.
network performance for all services.
12. Further benefits of Zen
Service Monitoring for advanced
customer impact analysis
Best in class visualization to
support data interpretation
Intelligent automation
technology to optimize user
resource
User defined real-time
monitoring for minimal data
latency
Futureproof software with
seamless integration of new
technologies
Cost effective scale out
though a multi-tenancy mode
13. Arrange a call back
Want to see exactly how Zen can enhance your
quad-play service management...
Learn more with a live demonstration of Zen
Book a brainstorm session with our
engineers to explore your exact requirements.
Once you have detailed your exact
requirements we can develop a PoC with your
real data to help you understand the true value
of Zen.
Get in Touch
info@sysmech.co.uk
+44 1189 332 220
www.sysmech.co.uk